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dalbozofgurth
dalbozofgurth Calculating status...
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Update Installation not working properly.

Aug 21, 2012 4:31 PM

I had to send my lenovo back to get fixed 1 month ago.

 

I get it back and adobe reader wants to install an update automatically

 

It doesn't even give me a choice, which pisses me off.

 

The reader program then decides to restart, automatically.  It went through step 1, then on step 2 of 7 it STOPPED installing.

 

It just STALLED and has been "stuck" on 2 of 7 for 2 hours now.

 

I WILL be forced to turn off my machine.

 

WHY the hell did this happen?  If it screws up my OS Adobe needs to fix it.

 


Oh and I've been waiting on hold for your tech support for over an hour and a half now.  The wait time was supposedly 30 minutes.

 

I'm pissed.

825 Views   6 Replies   Latest reply: piotr_adamski, Aug 27, 2012 3:36 AM
 
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  • Pat Willener
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    1. Pat Willener,
    Aug 21, 2012 9:05 PM   in reply to dalbozofgurth
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    Turn off automatic updates if you don't want automatic updates.

     
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  • dalbozofgurth
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    2. dalbozofgurth,
    Aug 22, 2012 8:14 PM   in reply to Pat Willener
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    It was off

     

    [facebook link removed]

     
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  • Ankit_Jain
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    3. Ankit_Jain,
    Aug 24, 2012 1:23 AM   in reply to dalbozofgurth
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    It would seem like the Windows Updates are being installed on your machine. Step 1/2/...7 of 7 wqoudl indicate that Windows Update are bineg installed cause non of the Adobe Reader Updates display information in that fashion.

     

    Also, can you please recheck the setting indicated in the Updater Preferences to see what is the Update Mode set on your system for the Reader application. You can check the same by clicking on Edit > Preferences > Updater.

     
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  • dalbozofgurth
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    4. dalbozofgurth,
    Aug 24, 2012 10:29 AM   in reply to Ankit_Jain
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    You are right, the Adobe and Windows tried to install at the same time, that's why it froze!!!

     

    I checked, it's off.  Adobe forced the installation for some ungodly reason.

     
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  • Ankit_Jain
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    5. Ankit_Jain,
    Aug 26, 2012 11:30 PM   in reply to dalbozofgurth
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    Can you please confirm if Adobe Acrobat is installed on your machine as well? The update mechanism may have been triggered for the other product.

     
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  • piotr_adamski
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    6. piotr_adamski,
    Aug 27, 2012 3:36 AM   in reply to dalbozofgurth
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    Hi,

     

    That's right. Adobe forced automatic update and it's hard to turn it off.

     

    Peter.

     
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