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Design1412xx
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Bug in my Illustrator or preference setting?

Aug 22, 2012 11:34 AM

Tags: #illustrator #cs5 #pdf #mac

Yesterday some saved pdfs from Illustrator CS5 started to not preview correctly--in Preview or Adobe Acrobat.   

  After testing it I've found if I make a change to a pdf and hit save, it no longer previews to show the full artboard size; it shows a cropped veiw of the art. If I choose save-as, it previews correctly. 

 

  I replaced the users/library/AICS5/preference file this morning with a backup I keep on a server but the problem is still happening.  One example.  I have an image saved within an  8.5 x 11 artboard/page size.  After making a change and hitting save, it's now previewing and showing in Acrobat as a 7.09 x 6.37 artboard. 

 

  One other detail--a coworker checked out one of my files and now he Illustrator (also CS5) is doing the same thing to other files she's saving.

 

So, does this sound like a corruption in my software?  A transferable bug?  Or did I accidentally change some save option where it is no longer recognizing the artboard?

 

Thank you for your help. 

 

Adobe Illustrator CS5 running on Mac 10.6.8.  2 x 2.6 GHz Quad-Core Intel Xeon, 7GB RAM

370 Views   2 Replies   Latest reply: Design1412xx, Aug 31, 2012 5:42 AM
 
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  • peterfoesters
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    1. peterfoesters,
    Aug 30, 2012 11:01 PM   in reply to Design1412xx
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    Same problem here but than in cs6 .

    Anybody who has a solution?

     

    Thanks

     
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  • Design1412xx
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    2. Design1412xx,
    Aug 31, 2012 5:42 AM   in reply to peterfoesters
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    So far we've had mixed success in my dept.  I was able to cure my Illustrator by the following:

    1.  Quitting Illustrator.

    2.  Replacing the users/library/AICS5/preference file with a backup file.

    3.  Running DiskWarrior to check/correct the computer's hard drive directories. 

     

    That worked on the first try for me, but it hasn't worked for my coworker's machine.  That coworker also researched this topic and found a discussion from last year  I had missed--dealing with the same issue here:

     

    http://forums.adobe.com/message/4008429

     

    I'd appreciate more feedback from whoever knows about this!

    Thanks.

     
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