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Not able to scan on windows 8 x64 with acrobat 10.1.4

Aug 24, 2012 12:56 PM

Categories: Windows Tags: #windows8 #scanning_problems

I am not able to scan on windows 8 pro x64 rtm (from MSDN) with acrobat 10.1.4.

 

My combined printer/scanner model is HP Laserjet Pro 400 color MFP M475dw.

 

My scanner driver "WIA-HP LJ300-400 M375-M475 scan" works fine in Windows Paint, but when trying to scan with Acrobat it only shows a "Wrong parameter" message.  When I try again or to close Acrobat a "operation not allowed because scanning is in progress" error message comes.

 

Is acrobat 10.1.4 ment to be windows 8 x64 compatible (like the sales rep told me)?

 

Is there a solution to this problem?

1196 Views   2 Replies   Latest reply: Gaute ..., Aug 25, 2012 8:26 AM
 
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  • CtDave
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    1. CtDave,
    Aug 24, 2012 8:45 PM   in reply to Gaute ...
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    As Acrobat X up through 10.1.4 wasn't intended for a Windows 8 "beta" a possible solution is to use what ever comes along that has been designed for Windows 8.

    Keep in mind Acrobat 9.2 worked with Windows 7 until the first round of Win 7 updates. Full functionality came with Acrobat X (the 10.1 update provided PDFMaker compatiblility with some Office 2010 x64 applications).

     

    Be well...

     
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  • Gaute ...
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    2. Gaute ...,
    Aug 25, 2012 8:26 AM   in reply to Gaute ...
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    I uninstalled Acrobat X 10.1.4 and installed the older versjon 9.2 instead.

    This solved my scanning problem.

     
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