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WilliamsonSD
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Adobe reader error - Faulty module: Comctl32.dll

Aug 27, 2012 6:47 AM

Tags: #adobe #windows #reader #7 #comctl32.dll

Adobe reader error - Faulty module:  Comctl32.dll

    Running Windows 7 Home Premium, SP 1.

Computer is ACER Aspire -4830TG laptop, with 8GB RAM, i5-2430M intel processor.

 

Not sure when this happened, but am unable to open Adobe Reader 10.  Error indicates the fault module to be Comctl32.dll, specifically,

 

C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf 1df_6.0.7601.17514_none_41e6975e2bd6f2b2\Comctl32.dll

 

Size is 619KB

 

Reader will initialize, but blank out and freeze as soon as it attempts to do anything, including displaying a menu bar.  I have reinstalled Reader several times and have removed it first.  It appears that the issue is really the Comctl32.dll file.  There are so many versions on my system can't figure out how to tell if it is corrupt. 

Virus scan shows no risks.

Unable to rollback far enough to make a difference.

 

Anyone else have a problem like this?

 
Replies
  • Currently Being Moderated
    Aug 27, 2012 7:54 PM   in reply to WilliamsonSD

    Adobe reader error - Faulty module:  Comctl32.dll

     

    Is that the exact message you are receiving?

     

    If I look at the comctl32.dll in the same path on my system, it is 1,642KB in size, with a date 2010-11-20 (file version 6.0.7601.17514).

     

    On the other hand I am wondering why it is not using the file in C:\Windows\system32 or C:\Windows\syswow64 ?

     

    Something is odd; I will try and check with Process Monitor if I can pinpoint how it is loading that particular dll.

     
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  • Currently Being Moderated
    Aug 27, 2012 8:26 PM   in reply to WilliamsonSD

    I opened AcroRd32.exe with Process Monitor running, and it is indeed using that comctl32.dll in the path that you mention.

     

    You mentioned that your comctl32.dll in that folder is 619KB in size.  I wonder what its file version is?  I have a comctl32.dll in C:\Windows\system32 that is 619KB; the file version is 5.82.7601.17514 (product version 6.1.7601.17514).  This appears to be the 64-bit dll.

     

    I have another comctl32.dll in C:\Windows\syswow64 with a file size of 518KB.  This must be the 32-bit dll.

     

    I have no idea why you have that 619KB dll in that path, but if that is indeed a 64-bit dll, then I don't think Adobe Reader or any 32-bit application can use it.

     

    Would you like me to send you my 1,642KB comctl32.dll, so you could try to replace it?  (After a backup, of course.)

     
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  • Currently Being Moderated
    Sep 7, 2012 7:39 PM   in reply to WilliamsonSD

    I've sent you the zipped comctl32.dll to your yahoo mail account.

     
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  • Currently Being Moderated
    Sep 11, 2012 11:39 PM   in reply to WilliamsonSD

    Can you rename the original file, then put the replacement file into that folder?

     

    You may need to (temporarily) modify the folder and/or file permissions.

     
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