Anyone else having issues with the Save for Web in Illustrator CS6? I am on a Windows 7 system and now that the APPLY button is gone Save for Web is not working.
Put in a new size and nothing happens. If I fiddle with random buttons for 5-10 minutes I can finally get the image to refresh to the size I want, but it's all random and doesn't work the same everytime.
Makes a 3 sec job take 15 mins which is terrible. Going to go back to CS5 if there's no fix for this.
I ran updates twice today. I am in 16.1.0 which if I am understanding correctly was suppose to fix the Save for Web bug but it hasn't changed a thing.
Not wanting to go back to CS5 but Save for Web has to work, not an optional feature.
Maybe if I uninstall CS6 completly and then reinstall.
If you do, you should run the Cleaner Tool in between.
It is really hard to help you guys when you don't tell us about your system, platform etc.
But besidess the prefrences you should e ttrashing the settings folder not just the preference file and there is a save for the web preferences folder as well that can go also and if on a mac then you want to also get rid of the com.adobe.illustrator.plist which i think also exists on windows. I do not think you have to reinstall.
for the Mac
Top post says Windows 7 but thanks for trying to help. I'll try your solution as it's the best suggestion I've gotten yet.
On phone with support for 90 mins so far and no help. Person I got didn't even comprehend the issue, asked to see the problem "Document". Asked for supervisor and was told one would call me back in an hour or I could call back again and be on hold for another 50 mins. Sorry for rant.
Got rid of the Prefs and the Save for Web Prefs. New Prefs were created when I reopened Illustrator but still no luck.
Save for Web just sits there when you try to resize. Screen doesn't refresh. It WILL refresh if you hit the link porportions button beside the size fields but it won't automatically refresh. Wonky.
Thanks for all the help but for some reason it's still not working on my system.
So, just to make sure it's not user error. If I put 350 px in the Width field and then hit tab tab the image should refresh to the 350 px right?
It doesn't, it just stays the original size.
If I hit tab 3 times (so Art Optimized is highlighted) then my Width field that I changed to 350 px goes BACK to the original px size automatically. 350 px is changed back to the original 285 px and the image never refreshes to a larger size.
It would be nice if it were user error so let me know if I am missing something.
Extra note: if I put in a MUCH smaller or larger px size than the orginal image say 10px from an original 285 px, or 600 px from an original 285 px it works perfectly. If I put in 350 px from an original 285 px it works like 1 out of 14 times??? Honestly, I counted.
It's like it notices a large size change but most of the time it doesn't respond to a slight size change. Am I missing something?
If I put in 10px and it works. Close it out, go back in then the 350 px works (right after the 10 px sucessful resize). Close again, try 350 px and it doesn't work, nor does it work at 350 px again for the next 10-12 times, it just changes right back to 285 px as soon as I tab 3 times.
That seems crazy to me.
Thanks again for trying to help.
Yes, I can also see what you are seeing. Unfortunately this is a bug. Looks like this has cropped up because of the other resizing bug (where when you input a value, say 1200, the value got truncated to 120) that they fixed in the update. Go right ahead and report it.
Same issue here. EXTREMELY frustrating. I may do some video captures of what's going on and post it up on youtube or try to find a way to send it to Adobe. Today I had to save out about 6 different logos in Save for Web, each in a JPEG, GIF, and PNG formats, so that was 18 different saves, and it's a complete pain in the butt. I usually have to hit the "Clip to Artboard" setting a couple of times before it will catch and the image refresh. I've tried tabbing from number to number, and clicking on different fields, and the Clip to Artboard setting seems to be the only thing that I can toggle that will change it nearly 100% of the time, but having to toggle it on and off trying to get it to catch is ridiculously stupid. It's basically like kicking the dashboard in your car to get the air conditioner to work...rather than actually having it fixed and working the way it should. Hey Adobe....I'm sick of kicking the dashboard in CS6 with all of these bugs (this is one of many I've seen)
Just put the stupid "Apply" button back, Adobe. It wasn't broke, why the crap did you think it was necessary to "fix"? Did you really think it was that much of a hassle for us to hit the "Apply" button to refresh the settings? I never once said to myself "Hitting this stupid Apply button is so cumbersome! I wish they would just take it out and auto-update everything as I type!" It's like you guys were just reaching for petty little things to jack with instead of actually trying to create nice new features. Stroke width adjustment=good new idea. Messing with basic fundamental features that perfect as they were=dumb.
Yes it is. I've just gone back to CS5 for now.
FYI, I've have a support case open with Adobe and supposidly they have decided that it IS a bug and say they will get it corrected in an update however they did tell me that it was only happening to SOME people so it probably wouldn't hurt if you made some noise about it as well.
I too am having this problem and have just resorted to "Exporting" the file as a jpeg from illustrator.. The only way I could get it to resize was to change from "Text Optimization" to either "None'" or "Art Optimization". At least it has quite changing the value when I typed 500 pixels in the sizing box. It used to automatically change it to 50 and I'd have to do it multiple times.
noddinghead posted the same solution I'm using...
1: when ready with your "export" click save for web
2: UNCHECK the "chain icon" to disable proportions in the Image Size box.
3: enter your correct width or height (one or the other, not both)
4: click the Chain icon to activate proportion resizing
5: enjoy your image resizing.
It's very annoying that "tabbing" does not activate the change like it has in every single other adobe progam.
This is incredibly frustrating, especially as it relates to an absolutely essential piece of functionality. I am on Windows 7 64 bit and I have found (though it seems that results may vary with any of these solutions) that if I change the values in the width and height fields, and then change the value in the Optimization dropdown, that it convinces Illustrator to resize the image. You can then reset the optimization to 'none', if that is what you actually require, and the new dimensions maintain. This seems to work irrespective of whether or not the porportion lock is activated .
I can't believe that Adobe would overlook something so integral, and I expect this to be resolved soon!!
More bad news. I visited my "open case" and found out they have "withdrawn" it. It now shows up as a "closed" case.
Funny, I thought a case got closed when the problem was fixed.
Maybe Adobe no longer thinks "Save for Web" is an important feature.
Typical Adobe, as of lately. I opened a thread over on the Photoshop forums regarding CS6's lack of thumbnail previews when in list view on Windows, and they marked it as "Not a Problem". Seems Adobe is deciding for us which features are important and which are not.
Hi checked if you resize document and choose donebut it will not work eachtime. Follw these steps deffinaly it will work. ---
To resize the document from "save for web"
1. input size or precentage and press white color box from below
2. color window will open wait for resize document automatically
3. Now cancel the color pannel and save it.
This is totally erratic for me. I too couldnt get it to resize consistently. Thanks to the advice here i trashed preferences and indeed it worked ok the first time, then not the second :-( so i tried clicking into the size boxes after and it was working but then again not always, so i've been using the color box option. Thanks for that.
just to update - again erratic, as now none of the clicking in boxes, or choosing color boxes works consistently. what is happening consistently is the '4' in '714' pixels keeps dropping off every time i click out to try and resize. So this is now driving me mad, after trying some of the fixes here...
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