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JeeCay
JeeCay
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RoboHelp 10 - Silent Deployment

Aug 29, 2012 2:01 AM

Tags: #robohelp #msi #aamee #silent_install #adobe_application_manager_enterprise_edition #robohelp_10 #deploymeny

Hi,

 

We want to deploy RoboHelp 10 on our users clients, therefore I created an MSI with Adobe Application Manager Enterprise Edition 3.0. MSI creating was quite easy, but when installing the MSI does not work. The command line I used was:

     msiexec /i Robohelp.msi /qn

 

That didn't work, so I used /l for MSI logging:

 

     CustomAction CADeploy returned actual error code 1603 (note this may not be 100% accurate if translation happened

     inside sandbox)

     Action ended 10:35:36: InstallFinalize. Return value 3.

     Action ended 10:35:37: INSTALL. Return value 3.

     MSI (s) (B0:84) [10:35:37:446]: Product: Robohelp10 -- Installation operation failed.

     MSI (s) (B0:84) [10:35:37:446]: Windows Installer installed the product. Product Name: Robohelp10. Product Version:

     1.2.0000. Product Language:      1033.      Manufacturer: Adobe Systems Incorporated. Installation success or error

     status: 1603.

     === Logging stopped: 8/29/2012  10:35:37 ===

 

 

I also tried that one before: http://helpx.adobe.com/tech-comm-suite/kb/silent-installation-instruct ions-technical-communication.html, but that didn't worked for me. Installation was silent, but Robohelp was not licensed (although the license key and product code were definitely NOT wrong) and the user had to log on with an Adobe ID. Any help on this object would be greatly appreciated!

 

Best regards,

JeeCay

1869 Views   12 Replies   Latest reply: moszapy1, Aug 31, 2012 8:42 AM
 
Replies
  • Jeff A Wright
    Currently Being Moderated
    1. Jeff A Wright,
    Aug 29, 2012 7:41 AM   in reply to JeeCay
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    Moving this discussion to the Robohelp forum.

     
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  • Peter Grainge
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    2. Peter Grainge,
    Aug 29, 2012 7:52 AM   in reply to JeeCay
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    There are some links at the end of this page for earlier versions. Hopefully the information is still valid.

     

    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • Jeff_Coatsworth
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    3. Jeff_Coatsworth,
    Aug 29, 2012 8:07 AM   in reply to Jeff A Wright
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    Probably should be moved to the Tech Comm. Suite Installation thread

     
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  • moszapy1
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    4. moszapy1,
    Aug 29, 2012 11:08 PM   in reply to JeeCay
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    Hi JeeCay,

     

    Can you please share the installer logs present at "<OS_drive>\Program Files\Common Files\Adobe\Installers".

     

    Also, please be sure that you are running command promt in admin while installing RH and no conflicting process such as MS Word or Outlook is running on the system.

     
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  • JeeCay
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    5. JeeCay,
    Aug 30, 2012 12:40 AM   in reply to moszapy1
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    Hi moszapy1,

     

    Here is what the logfile says:

     

    [    2972] Thu Aug 30 09:09:12 2012  INFO

    DEVersion: 6.2.0.0

    Loading library from C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE6\Setup.dll

    [    2972] Thu Aug 30 09:09:12 2012  INFO

    ::START TIMER:: [Total Timer]

    CHECK: Single instance running

    CHECK : Credentials

    Load Deployment File

    Create Required Folders

    Assuming uninstall mode

    Lookup for master payload

    [    2972] Thu Aug 30 09:09:12 2012 ERROR

    DW040: The product "{2A1BD797-627C-485A-A1D2-847361E5A693}" is not installed. Cannot proceed with the uninstall

    [    2972] Thu Aug 30 09:09:12 2012  INFO

    ##### Running EDT Workflow #####

    :: END TIMER :: [Total Timer] took 5.46927 milliseconds (0.00546927 seconds) DTR = 731.359 KBPS (0.714218 MBPS)

    [    2972] Thu Aug 30 09:09:13 2012  INFO

    Uninstalling AAM

    * Logfile path changed to: C:\Program Files (x86)\Common Files\Adobe\Installers\Adobe RoboHelp 10 10 08-30-2012.log *

     

    Why "assuming uninstall mode"?

     

    @Peter Grainge: Many thanks for your help, but at the moment I got lots off other stuff to do, so this one was the least time consumption way.

     
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  • moszapy1
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    6. moszapy1,
    Aug 30, 2012 1:11 AM   in reply to JeeCay
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    Hi Jeecay,

     

    The log u just send is error log and does not show full logs. In the same directory(C:\Program Files (x86)\Common Files\Adobe\Installers\) there will be file named "Adobe RoboHelp 10 10 08-30-2012.log.gz"

    Please share that file. You can send it to mdsameer87@gmail.com

     


     
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  • JeeCay
    Currently Being Moderated
    7. JeeCay,
    Aug 30, 2012 1:16 AM   in reply to moszapy1
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    Yes, sorry, I overlooked that...

     

     

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    Visit http://www.adobe.com/go/loganalyzer/ for more information

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    START - Installer Session

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    RIBS version: 6.2.10.0

    Win OS version: 6.1.1.0 64 bit Type: 1

    ::START TIMER:: [Total Timer]

    CHECK: Single instance running

    CHECK : Credentials

    Load Deployment File

    Create Required Folders

    Assuming install mode

    Looking up install source path

    Sync Media DB ...

    ::START TIMER:: [Sync Media DB]

    Pre check media db sync

    End of Pre check media db sync. Exit code: 0

    :: END TIMER :: [Sync Media DB] took 680.581 milliseconds (0.680581 seconds) DTR = 5701.01 KBPS (5.5674 MBPS)

    ##### Running EDT Workflow #####

    Ready to initialize session to start with ...

    ::START TIMER:: [CreatePayloadSession]

    -------------------- BEGIN - Updating Media Sources - BEGIN --------------------

    Updated source path: C:\Users\gkadmin\Desktop\10\Build\\Setup

    Updating media info for: {156FDBA0-B01C-4943-B6A0-6878E05A7796}

    NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Redist_2_SSCERuntim ex64\RedistributableInstaller.exe

      Type: 0, Volume Order: 1, Media Name:

      Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Redist_2_SSCERuntim ex64\RedistributableInstaller.exe

    Updating media info for: {2A1BD797-627C-485A-A1D2-847361E5A693}

    NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelp10_LI\ Install.db

      Type: 0, Volume Order: 1, Media Name:

      Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelp10_LI\ Install.db

    Updating media info for: {337D5A3F-B153-4615-91D6-508E66744DEF}

    NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelpWord10 en_US\AdobeRobohelpWord10en_US.msi

      Type: 0, Volume Order: 1, Media Name:

      Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelpWord10 en_US\AdobeRobohelpWord10en_US.msi

    Updating media info for: {340C810B-B1D8-4D4B-875A-D18C0F2230BF}

    NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelp10en_U S\Install.db

      Type: 0, Volume Order: 1, Media Name:

      Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelp10en_U S\Install.db

    Updating media info for: {34EC90C1-E2A8-467c-9D10-A0C0216CF629}

    NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Redist_1_SSCERuntim ex86\RedistributableInstaller.exe

      Type: 0, Volume Order: 1, Media Name:

      Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Redist_1_SSCERuntim ex86\RedistributableInstaller.exe

    Updating media info for: {354D20E6-A25F-4728-9DA6-C9003D8F2928}

    NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeAPE3.3-mul\Ins tall.db

      Type: 0, Volume Order: 1, Media Name:

      Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeAPE3.3-mul\Ins tall.db

    Updating media info for: {4575CCF2-DF66-402B-A7EB-B8BDD62DDB29}

    NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeSuiteSharedCon figuration3-mul\Install.db

      Type: 0, Volume Order: 1, Media Name:

      Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeSuiteSharedCon figuration3-mul\Install.db

    Updating media info for: {48DD7513-7007-4857-A9DC-24023F52B03E}

    NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelpWord10 fr_FR\AdobeRobohelpWord10fr_FR.msi

      Type: 0, Volume Order: 1, Media Name:

      Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelpWord10 fr_FR\AdobeRobohelpWord10fr_FR.msi

    Updating media info for: {50CE62C7-EC20-4908-ADB8-A2BD1FB3B401}

    NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Microsoft_.NET2.0_x 64\RedistributableInstaller.exe

      Type: 0, Volume Order: 1, Media Name:

      Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Microsoft_.NET2.0_x 64\RedistributableInstaller.exe

    Updating media info for: {5FB6DA72-7416-4D84-9437-BF10BC1CB11C}

    NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelp10fr_F R\AdobeRobohelp10fr_FR.msi

      Type: 0, Volume Order: 1, Media Name:

      Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelp10fr_F R\AdobeRobohelp10fr_FR.msi

    Updating media info for: {815D2CC1-1D7F-4367-829D-CC345B8FF65D}

    NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelp10de_D E\AdobeRobohelp10de_DE.msi

      Type: 0, Volume Order: 1, Media Name:

      Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelp10de_D E\AdobeRobohelp10de_DE.msi

    Updating media info for: {82A867E9-52D6-4f0d-B5F1-D96965B1D3B3}

    NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\MSXML4.0\msxml4-KB9 73688-enu.exe

      Type: 0, Volume Order: 1, Media Name:

      Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\MSXML4.0\msxml4-KB9 73688-enu.exe

    Updating media info for: {8E639963-951C-4410-908F-3B0AE8728AF6}

    NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelp10ja_J P\AdobeRobohelp10ja_JP.msi

      Type: 0, Volume Order: 1, Media Name:

      Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelp10ja_J P\AdobeRobohelp10ja_JP.msi

    Updating media info for: {985E3CD2-145B-4E3C-97C9-5B56F0F81834}

    NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelpWord10 de_DE\AdobeRobohelpWord10de_DE.msi

      Type: 0, Volume Order: 1, Media Name:

      Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelpWord10 de_DE\AdobeRobohelpWord10de_DE.msi

    Updating media info for: {9AB0EFC0-AC6B-11E0-9E61-00215AEA26C9}

    NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Microsoft VC 2005 Redist (x86)\vcredist_x86.exe

      Type: 0, Volume Order: 1, Media Name:

      Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Microsoft VC 2005 Redist (x86)\vcredist_x86.exe

    Updating media info for: {9C4AA28F-AC6B-11E0-8997-00215AEA26C9}

    NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Microsoft VC 2008 Redist (x86)\vcredist_x86.exe

      Type: 0, Volume Order: 1, Media Name:

      Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Microsoft VC 2008 Redist (x86)\vcredist_x86.exe

    Updating media info for: {9E0AF030-AC6B-11E0-8837-00215AEA26C9}

    NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Microsoft VC 2010 Redist (x86)\vcredist_x86.exe

      Type: 0, Volume Order: 1, Media Name:

      Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Microsoft VC 2010 Redist (x86)\vcredist_x86.exe

    Updating media info for: {A7C9A3E3-8E16-4d83-AE96-5B21C79302A1}

    NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Redist_4_Microsoft_ .NET4.0_x86_x64\RedistributableInstaller.exe

      Type: 0, Volume Order: 1, Media Name:

      Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Redist_4_Microsoft_ .NET4.0_x86_x64\RedistributableInstaller.exe

    Updating media info for: {AC76D478-1031-0000-3478-000000000005}

    NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobePDFCreationAdd On10_de_de\DistillrStarter.exe

      Type: 0, Volume Order: 1, Media Name:

      Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobePDFCreationAdd On10_de_de\DistillrStarter.exe

    Updating media info for: {AC76D478-1033-0000-3478-000000000005}

    NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobePDFCreationAdd On10_en_us\DistillrStarter.exe

      Type: 0, Volume Order: 1, Media Name:

      Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobePDFCreationAdd On10_en_us\DistillrStarter.exe

    Updating media info for: {AC76D478-1036-0000-3478-000000000005}

    NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobePDFCreationAdd On10_fr_fr\DistillrStarter.exe

      Type: 0, Volume Order: 1, Media Name:

      Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobePDFCreationAdd On10_fr_fr\DistillrStarter.exe

    Updating media info for: {AC76D478-1041-0000-3478-000000000005}

    NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobePDFCreationAdd On10_ja_jp\DistillrStarter.exe

      Type: 0, Volume Order: 1, Media Name:

      Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobePDFCreationAdd On10_ja_jp\DistillrStarter.exe

    Updating media info for: {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D}

    NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeHelp\InstallAd obeHelp.exe

      Type: 0, Volume Order: 1, Media Name:

      Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeHelp\InstallAd obeHelp.exe

    Updating media info for: {DC00A3E1-9C61-4B11-8070-B592E68D2B3C}

    NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeLinguistics_4_ 0_All\Install.db

      Type: 0, Volume Order: 1, Media Name:

      Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeLinguistics_4_ 0_All\Install.db

    Updating media info for: {E7C1D8D6-5247-4560-BBBF-68E62F15EDCE}

    NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelpWord10 ja_JP\AdobeRobohelpWord10ja_JP.msi

      Type: 0, Volume Order: 1, Media Name:

      Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelpWord10 ja_JP\AdobeRobohelpWord10ja_JP.msi

    Updating media info for: {EFBC1075-F890-4293-A0D1-04BE66EE2AB3}

    NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeExtendScriptTo olkit3.8.0-mul\Install.db

      Type: 0, Volume Order: 1, Media Name:

      Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeExtendScriptTo olkit3.8.0-mul\Install.db

    Updating media info for: {FCA2B6C6-FACB-4871-B321-B95DEBC8445C}

    NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Microsoft_.NET2.0_x 86\RedistributableInstaller.exe

      Type: 0, Volume Order: 1, Media Name:

      Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Microsoft_.NET2.0_x 86\RedistributableInstaller.exe

    Updating media info for: {FD808CFD-87B9-4990-981A-D1F886A8C28A}

    NOTE: Ignoring media info and setting media path as: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelpWord10 _LI\AdobeRobohelpWord10_LI.msi

      Type: 0, Volume Order: 1, Media Name:

      Path: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\AdobeRobohelpWord10 _LI\AdobeRobohelpWord10_LI.msi

    --------------------  END  - Updating Media Sources -  END  --------------------

    Supported RIBS version range: [0.0.66.0,6.2.10.0]

    ----------------- CreatePayloadSession: machine is x64 ---------------

    ______ Verify Dependency Subscribers ______

    BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)

      {FCA2B6C6-FACB-4871-B321-B95DEBC8445C} Microsoft .NET Framework 2.0 x86 2.0.0.0: 1 (0,1)

      {50CE62C7-EC20-4908-ADB8-A2BD1FB3B401} Microsoft .NET Framework 2.0 x64 2.0.0.0: 1 (0,1)

      {34EC90C1-E2A8-467c-9D10-A0C0216CF629} SQL Server Compact 3.5 SP2 3.5.0.0: 2 (1,2)

      {354D20E6-A25F-4728-9DA6-C9003D8F2928} Adobe Player for Embedding 3.3 3.3.0.0: 3 (0,1)

      {9E0AF030-AC6B-11E0-8837-00215AEA26C9} Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1: 4 (0,3)

      {9C4AA28F-AC6B-11E0-8997-00215AEA26C9} Microsoft Visual C++ 2008 Redistributable Package (x86) 9.0.30729.4148: 5 (0,2)

      {9AB0EFC0-AC6B-11E0-9E61-00215AEA26C9} Microsoft Visual C++ 2005 Redistributable Package (x86) 6.0.2900.2180: 6 (0,1)

      {156FDBA0-B01C-4943-B6A0-6878E05A7796} SQL Server Compact 3.5 SP2 x64 3.5.0.0: 7 (2,1)

      {DC00A3E1-9C61-4B11-8070-B592E68D2B3C} Adobe Linguistics CS6 6.0.0.0: 8 (0,1)

      {4575CCF2-DF66-402B-A7EB-B8BDD62DDB29} Suite Shared Configuration CS6 3.0.0.0: 9 (1,1)

      {AC76D478-1031-0000-3478-000000000005} Adobe PDF Creation Add-On 10 10.0.0.0: 10 (0,1)

      {AC76D478-1033-0000-3478-000000000005} Adobe PDF Creation Add-On 10 10.0.0.0: 10 (0,1)

      {AC76D478-1036-0000-3478-000000000005} Adobe PDF Creation Add-On 10 10.0.0.0: 10 (0,1)

      {AC76D478-1041-0000-3478-000000000005} Adobe PDF Creation Add-On 10 10.0.0.0: 10 (0,1)

      {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0: 10 (0,1)

      {82A867E9-52D6-4f0d-B5F1-D96965B1D3B3} MSXML 4.0 SP2 4.0.0.0: 10 (0,1)

      {FD808CFD-87B9-4990-981A-D1F886A8C28A} RoboHelp for Word 10.0.0.0: 10 (0,1)

      {337D5A3F-B153-4615-91D6-508E66744DEF} RoboHelp for Word_AdobeRobohelpWord10en_US 10.0.0.0: 11 (0,0)

      {48DD7513-7007-4857-A9DC-24023F52B03E} RoboHelp for Word_AdobeRobohelpWord10fr_FR 10.0.0.0: 11 (0,0)

      {985E3CD2-145B-4E3C-97C9-5B56F0F81834} RoboHelp for Word_AdobeRobohelpWord10de_DE 10.0.0.0: 11 (0,0)

      {E7C1D8D6-5247-4560-BBBF-68E62F15EDCE} RoboHelp for Word_AdobeRobohelpWord10ja_JP 10.0.0.0: 11 (0,0)

      {A7C9A3E3-8E16-4d83-AE96-5B21C79302A1} Microsoft .NET Framework 4 4.0.0.0: 12 (2,1)

      {EFBC1075-F890-4293-A0D1-04BE66EE2AB3} Adobe ExtendScript Toolkit CS6 3.8.0.0: 13 (4,1)

      {2A1BD797-627C-485A-A1D2-847361E5A693} Adobe RoboHelp 10 10.0.0.0: 14 (13,0)

      {340C810B-B1D8-4D4B-875A-D18C0F2230BF} Adobe RoboHelp 10_AdobeRobohelp10en_US 10.0.0.0: 15 (0,0)

      {5FB6DA72-7416-4D84-9437-BF10BC1CB11C} Adobe RoboHelp 10_AdobeRobohelp10fr_FR 10.0.0.0: 15 (0,0)

      {815D2CC1-1D7F-4367-829D-CC345B8FF65D} Adobe RoboHelp 10_AdobeRobohelp10de_DE 10.0.0.0: 15 (0,0)

      {8E639963-951C-4410-908F-3B0AE8728AF6} Adobe RoboHelp 10_AdobeRobohelp10ja_JP 10.0.0.0: 15 (0,0)

    END Operation order for all session payloads: mediaGroup (requires,satisfies)

    Setting property "edtWorkflow" to: 1

    Setting property "installLanguage" to: en_US

    Attempting to find the selected language in the set of available payload languages

    Overwrite property "overrideFile" to: C:\Users\gkadmin\AppData\Local\Temp\{33E7911B-B927-47B7-8FC0-962DC5AD E543}\\{535398E1-3D07-4BDD-84D1-BF3EF62F939B}

    Found payload actions:

    Deciding what installer mode to use...

    BEGIN Setting requested payload actions

    Value returned on lookup of payload: {FCA2B6C6-FACB-4871-B321-B95DEBC8445C} Microsoft .NET Framework 2.0 x86 2.0.0.0 is: false

    Action string for {FCA2B6C6-FACB-4871-B321-B95DEBC8445C} Microsoft .NET Framework 2.0 x86 2.0.0.0  is configdbonly

    Selection of payload {FCA2B6C6-FACB-4871-B321-B95DEBC8445C} Microsoft .NET Framework 2.0 x86 2.0.0.0 is forbidden by the policy. Reason: Critical dependency

    Value returned on lookup of payload: {50CE62C7-EC20-4908-ADB8-A2BD1FB3B401} Microsoft .NET Framework 2.0 x64 2.0.0.0 is: false

    Action string for {50CE62C7-EC20-4908-ADB8-A2BD1FB3B401} Microsoft .NET Framework 2.0 x64 2.0.0.0  is none

    Value returned on lookup of payload: {34EC90C1-E2A8-467c-9D10-A0C0216CF629} SQL Server Compact 3.5 SP2 3.5.0.0 is: false

    Action string for {34EC90C1-E2A8-467c-9D10-A0C0216CF629} SQL Server Compact 3.5 SP2 3.5.0.0  is configdbonly

    Selection of payload {34EC90C1-E2A8-467c-9D10-A0C0216CF629} SQL Server Compact 3.5 SP2 3.5.0.0 is forbidden by the policy. Reason: Required dependency

    Value returned on lookup of payload: {354D20E6-A25F-4728-9DA6-C9003D8F2928} Adobe Player for Embedding 3.3 3.3.0.0 is: false

    Action string for {354D20E6-A25F-4728-9DA6-C9003D8F2928} Adobe Player for Embedding 3.3 3.3.0.0  is none

    Value returned on lookup of payload: {9E0AF030-AC6B-11E0-8837-00215AEA26C9} Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 is: false

    Action string for {9E0AF030-AC6B-11E0-8837-00215AEA26C9} Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1  is configdbonly

    Selection of payload {9E0AF030-AC6B-11E0-8837-00215AEA26C9} Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 is forbidden by the policy. Reason: Required dependency

    Value returned on lookup of payload: {9C4AA28F-AC6B-11E0-8997-00215AEA26C9} Microsoft Visual C++ 2008 Redistributable Package (x86) 9.0.30729.4148 is: false

    Action string for {9C4AA28F-AC6B-11E0-8997-00215AEA26C9} Microsoft Visual C++ 2008 Redistributable Package (x86) 9.0.30729.4148  is configdbonly

    Selection of payload {9C4AA28F-AC6B-11E0-8997-00215AEA26C9} Microsoft Visual C++ 2008 Redistributable Package (x86) 9.0.30729.4148 is forbidden by the policy. Reason: Required dependency

    Value returned on lookup of payload: {9AB0EFC0-AC6B-11E0-9E61-00215AEA26C9} Microsoft Visual C++ 2005 Redistributable Package (x86) 6.0.2900.2180 is: false

    Action string for {9AB0EFC0-AC6B-11E0-9E61-00215AEA26C9} Microsoft Visual C++ 2005 Redistributable Package (x86) 6.0.2900.2180  is configdbonly

    Selection of payload {9AB0EFC0-AC6B-11E0-9E61-00215AEA26C9} Microsoft Visual C++ 2005 Redistributable Package (x86) 6.0.2900.2180 is forbidden by the policy. Reason: Required dependency

    Value returned on lookup of payload: {156FDBA0-B01C-4943-B6A0-6878E05A7796} SQL Server Compact 3.5 SP2 x64 3.5.0.0 is: false

    Action string for {156FDBA0-B01C-4943-B6A0-6878E05A7796} SQL Server Compact 3.5 SP2 x64 3.5.0.0  is none

    Value returned on lookup of payload: {DC00A3E1-9C61-4B11-8070-B592E68D2B3C} Adobe Linguistics CS6 6.0.0.0 is: false

    Action string for {DC00A3E1-9C61-4B11-8070-B592E68D2B3C} Adobe Linguistics CS6 6.0.0.0  is none

    Value returned on lookup of payload: {4575CCF2-DF66-402B-A7EB-B8BDD62DDB29} Suite Shared Configuration CS6 3.0.0.0 is: false

    Action string for {4575CCF2-DF66-402B-A7EB-B8BDD62DDB29} Suite Shared Configuration CS6 3.0.0.0  is none

    Value returned on lookup of payload: {AC76D478-1031-0000-3478-000000000005} Adobe PDF Creation Add-On 10 10.0.0.0 is: false

    Action string for {AC76D478-1031-0000-3478-000000000005} Adobe PDF Creation Add-On 10 10.0.0.0  is none

    Value returned on lookup of payload: {AC76D478-1033-0000-3478-000000000005} Adobe PDF Creation Add-On 10 10.0.0.0 is: false

    Action string for {AC76D478-1033-0000-3478-000000000005} Adobe PDF Creation Add-On 10 10.0.0.0  is configdbonly

    Value returned on lookup of payload: {AC76D478-1036-0000-3478-000000000005} Adobe PDF Creation Add-On 10 10.0.0.0 is: false

    Action string for {AC76D478-1036-0000-3478-000000000005} Adobe PDF Creation Add-On 10 10.0.0.0  is none

    Value returned on lookup of payload: {AC76D478-1041-0000-3478-000000000005} Adobe PDF Creation Add-On 10 10.0.0.0 is: false

    Action string for {AC76D478-1041-0000-3478-000000000005} Adobe PDF Creation Add-On 10 10.0.0.0  is none

    Value returned on lookup of payload: {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 is: false

    Action string for {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0  is configdbonly

    Selection of payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 is forbidden by the policy. Reason: Required dependency

    Value returned on lookup of payload: {82A867E9-52D6-4f0d-B5F1-D96965B1D3B3} MSXML 4.0 SP2 4.0.0.0 is: false

    Action string for {82A867E9-52D6-4f0d-B5F1-D96965B1D3B3} MSXML 4.0 SP2 4.0.0.0  is configdbonly

    Selection of payload {82A867E9-52D6-4f0d-B5F1-D96965B1D3B3} MSXML 4.0 SP2 4.0.0.0 is forbidden by the policy. Reason: Required dependency

    Value returned on lookup of payload: {FD808CFD-87B9-4990-981A-D1F886A8C28A} RoboHelp for Word 10.0.0.0 is: false

    Action string for {FD808CFD-87B9-4990-981A-D1F886A8C28A} RoboHelp for Word 10.0.0.0  is donotinstall

    Selection of payload {FD808CFD-87B9-4990-981A-D1F886A8C28A} RoboHelp for Word 10.0.0.0 is allowed but the user has marked it for not to install

    Value returned on lookup of payload: {337D5A3F-B153-4615-91D6-508E66744DEF} RoboHelp for Word_AdobeRobohelpWord10en_US 10.0.0.0 is: false

    Action string for {337D5A3F-B153-4615-91D6-508E66744DEF} RoboHelp for Word_AdobeRobohelpWord10en_US 10.0.0.0  is none

    Payload {337D5A3F-B153-4615-91D6-508E66744DEF} RoboHelp for Word_AdobeRobohelpWord10en_US 10.0.0.0 is extension payload. Aligning its action according to parent {FD808CFD-87B9-4990-981A-D1F886A8C28A} RoboHelp for Word 10.0.0.0

    Value returned on lookup of payload: {48DD7513-7007-4857-A9DC-24023F52B03E} RoboHelp for Word_AdobeRobohelpWord10fr_FR 10.0.0.0 is: false

    Action string for {48DD7513-7007-4857-A9DC-24023F52B03E} RoboHelp for Word_AdobeRobohelpWord10fr_FR 10.0.0.0  is none

    Payload {48DD7513-7007-4857-A9DC-24023F52B03E} RoboHelp for Word_AdobeRobohelpWord10fr_FR 10.0.0.0 is extension payload. Aligning its action according to parent {FD808CFD-87B9-4990-981A-D1F886A8C28A} RoboHelp for Word 10.0.0.0

    Value returned on lookup of payload: {985E3CD2-145B-4E3C-97C9-5B56F0F81834} RoboHelp for Word_AdobeRobohelpWord10de_DE 10.0.0.0 is: false

    Action string for {985E3CD2-145B-4E3C-97C9-5B56F0F81834} RoboHelp for Word_AdobeRobohelpWord10de_DE 10.0.0.0  is none

    Payload {985E3CD2-145B-4E3C-97C9-5B56F0F81834} RoboHelp for Word_AdobeRobohelpWord10de_DE 10.0.0.0 is extension payload. Aligning its action according to parent {FD808CFD-87B9-4990-981A-D1F886A8C28A} RoboHelp for Word 10.0.0.0

    Value returned on lookup of payload: {E7C1D8D6-5247-4560-BBBF-68E62F15EDCE} RoboHelp for Word_AdobeRobohelpWord10ja_JP 10.0.0.0 is: false

    Action string for {E7C1D8D6-5247-4560-BBBF-68E62F15EDCE} RoboHelp for Word_AdobeRobohelpWord10ja_JP 10.0.0.0  is none

    Payload {E7C1D8D6-5247-4560-BBBF-68E62F15EDCE} RoboHelp for Word_AdobeRobohelpWord10ja_JP 10.0.0.0 is extension payload. Aligning its action according to parent {FD808CFD-87B9-4990-981A-D1F886A8C28A} RoboHelp for Word 10.0.0.0

    Value returned on lookup of payload: {A7C9A3E3-8E16-4d83-AE96-5B21C79302A1} Microsoft .NET Framework 4 4.0.0.0 is: false

    Action string for {A7C9A3E3-8E16-4d83-AE96-5B21C79302A1} Microsoft .NET Framework 4 4.0.0.0  is configdbonly

    Selection of payload {A7C9A3E3-8E16-4d83-AE96-5B21C79302A1} Microsoft .NET Framework 4 4.0.0.0 is forbidden by the policy. Reason: Required dependency

    Value returned on lookup of payload: {EFBC1075-F890-4293-A0D1-04BE66EE2AB3} Adobe ExtendScript Toolkit CS6 3.8.0.0 is: false

    Action string for {EFBC1075-F890-4293-A0D1-04BE66EE2AB3} Adobe ExtendScript Toolkit CS6 3.8.0.0  is none

    Value returned on lookup of payload: {2A1BD797-627C-485A-A1D2-847361E5A693} Adobe RoboHelp 10 10.0.0.0 is: false

    Action string for {2A1BD797-627C-485A-A1D2-847361E5A693} Adobe RoboHelp 10 10.0.0.0  is install

    Value returned on lookup of payload: {340C810B-B1D8-4D4B-875A-D18C0F2230BF} Adobe RoboHelp 10_AdobeRobohelp10en_US 10.0.0.0 is: false

    Action string for {340C810B-B1D8-4D4B-875A-D18C0F2230BF} Adobe RoboHelp 10_AdobeRobohelp10en_US 10.0.0.0  is none

    Payload {340C810B-B1D8-4D4B-875A-D18C0F2230BF} Adobe RoboHelp 10_AdobeRobohelp10en_US 10.0.0.0 is extension payload. Aligning its action according to parent {2A1BD797-627C-485A-A1D2-847361E5A693} Adobe RoboHelp 10 10.0.0.0

    Value returned on lookup of payload: {5FB6DA72-7416-4D84-9437-BF10BC1CB11C} Adobe RoboHelp 10_AdobeRobohelp10fr_FR 10.0.0.0 is: false

    Action string for {5FB6DA72-7416-4D84-9437-BF10BC1CB11C} Adobe RoboHelp 10_AdobeRobohelp10fr_FR 10.0.0.0  is none

    Payload {5FB6DA72-7416-4D84-9437-BF10BC1CB11C} Adobe RoboHelp 10_AdobeRobohelp10fr_FR 10.0.0.0 is extension payload. Aligning its action according to parent {2A1BD797-627C-485A-A1D2-847361E5A693} Adobe RoboHelp 10 10.0.0.0

    Value returned on lookup of payload: {815D2CC1-1D7F-4367-829D-CC345B8FF65D} Adobe RoboHelp 10_AdobeRobohelp10de_DE 10.0.0.0 is: false

    Action string for {815D2CC1-1D7F-4367-829D-CC345B8FF65D} Adobe RoboHelp 10_AdobeRobohelp10de_DE 10.0.0.0  is none

    Payload {815D2CC1-1D7F-4367-829D-CC345B8FF65D} Adobe RoboHelp 10_AdobeRobohelp10de_DE 10.0.0.0 is extension payload. Aligning its action according to parent {2A1BD797-627C-485A-A1D2-847361E5A693} Adobe RoboHelp 10 10.0.0.0

    Value returned on lookup of payload: {8E639963-951C-4410-908F-3B0AE8728AF6} Adobe RoboHelp 10_AdobeRobohelp10ja_JP 10.0.0.0 is: false

    Action string for {8E639963-951C-4410-908F-3B0AE8728AF6} Adobe RoboHelp 10_AdobeRobohelp10ja_JP 10.0.0.0  is none

    Payload {8E639963-951C-4410-908F-3B0AE8728AF6} Adobe RoboHelp 10_AdobeRobohelp10ja_JP 10.0.0.0 is extension payload. Aligning its action according to parent {2A1BD797-627C-485A-A1D2-847361E5A693} Adobe RoboHelp 10 10.0.0.0

    [    5728] Thu Aug 30 09:48:16 2012  INFO

    END Setting requested payload actions

    [    5728] Thu Aug 30 09:48:16 2012 ERROR

    DS011: {156FDBA0-B01C-4943-B6A0-6878E05A7796} SQL Server Compact 3.5 SP2 x64 3.5.0.0: payload not found in the payloads folder: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Redist_2_SSCERuntim ex64\RedistributableInstaller.exe

    DS011: {50CE62C7-EC20-4908-ADB8-A2BD1FB3B401} Microsoft .NET Framework 2.0 x64 2.0.0.0: payload not found in the payloads folder: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Microsoft_.NET2.0_x 64\RedistributableInstaller.exe

    [    5728] Thu Aug 30 09:48:16 2012  INFO

    :: END TIMER :: [Total Timer] took 1111.92 milliseconds (1.11192 seconds) DTR = 3331.18 KBPS (3.25311 MBPS)

    -------------------------------------- Summary --------------------------------------

    - 0 fatal error(s), 2 error(s), 0 warning(s)

    ERROR: DS011: {156FDBA0-B01C-4943-B6A0-6878E05A7796} SQL Server Compact 3.5 SP2 x64 3.5.0.0: payload not found in the payloads folder: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Redist_2_SSCERuntim ex64\RedistributableInstaller.exe

    ERROR: DS011: {50CE62C7-EC20-4908-ADB8-A2BD1FB3B401} Microsoft .NET Framework 2.0 x64 2.0.0.0: payload not found in the payloads folder: C:\Users\gkadmin\Desktop\10\Build\\Setup\payloads\Microsoft_.NET2.0_x 64\RedistributableInstaller.exe

    Please search the above error/warning string(s) to find when the error occurred.

    These errors resulted in installer Exit Code mentioned below.

    ---------------------------------------------------------------------- ---------------

    [    5728] Thu Aug 30 09:48:17 2012  INFO

    Exit Code: 26 - Some of the payloads cannot be located. Please verify your installer.

    Please see specific errors and warnings for troubleshooting. For example, ERROR: DS011 ...

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    END - Installer Session

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    Visit http://www.adobe.com/go/loganalyzer/ for more information

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    START - Installer Session

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    RIBS version: 6.2.10.0

    Win OS version: 6.1.1.0 64 bit Type: 1

    ::START TIMER:: [Total Timer]

    CHECK: Single instance running

    CHECK : Credentials

    Load Deployment File

    Create Required Folders

    Assuming uninstall mode

    Lookup for master payload

    DW040: The product "{2A1BD797-627C-485A-A1D2-847361E5A693}" is not installed. Cannot proceed with the uninstall

    ##### Running EDT Workflow #####

    :: END TIMER :: [Total Timer] took 5.48715 milliseconds (0.00548715 seconds) DTR = 728.976 KBPS (0.711891 MBPS)

    Uninstalling AAM

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    Visit http://www.adobe.com/go/loganalyzer/ for more information

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    START - Installer Session

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    RIBS version: 6.2.10.0

    Win OS version: 6.1.1.0 64 bit Type: 1

    AAM Uninstall Status: 0 and 0

    -------------------------------------- Summary --------------------------------------

    - 0 fatal error(s), 1 error(s), 0 warning(s)

    ERROR: DW040: The product "{2A1BD797-627C-485A-A1D2-847361E5A693}" is not installed. Cannot proceed with the uninstall

    Please search the above error/warning string(s) to find when the error occurred.

    These errors resulted in installer Exit Code mentioned below.

    ---------------------------------------------------------------------- ---------------

    Exit Code: 33 - The product is not installed, cannot uninstall.

    Please see specific errors and warnings for troubleshooting. For example, ERROR: DW040 ...

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    END - Installer Session

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

     
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  • moszapy1
    Currently Being Moderated
    8. moszapy1,
    Aug 30, 2012 1:44 AM   in reply to JeeCay
    Report

    Hi JeeCay,

     

    Thanks for sending the log files. The error message shown in log is Exit Code 26:"Some of the payloads cannot be located. Please verify your installer."

    It looks like msi package was not created properly.

     

    Possible Resolution:-"try recreating installer package, to ensure that all payloads are present in the payloads folder"

     
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  • JeeCay
    Currently Being Moderated
    9. JeeCay,
    Aug 31, 2012 12:55 AM   in reply to moszapy1
    Report

    I recreated the MSI (customized it to leave out RoboHelp for Word) but no success . In the logs the same error message is shown. There were no payloads deleted before.

    Another interesting thing: During Installation process, the shortut for the "Adobe Application Manager" appears on the desktop and disappears again - this software is being installed and uninstalled again.

     
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  • moszapy1
    Currently Being Moderated
    10. moszapy1,
    Aug 31, 2012 4:26 AM   in reply to JeeCay
    Report

    Hi Jeecay,

     

    Your OS is 64bit. So while creating msi package via Adobe Application Manager Enterprise Edition you should chose 64 bit option. It looks like your creating 32bit msi package and deploying it on64 bit machine.

     

    ForReference.jpg

     

    Please confirm.

     
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  • JeeCay
    Currently Being Moderated
    11. JeeCay,
    Aug 31, 2012 5:36 AM   in reply to moszapy1
    Report

    http://www.scienceblogs.de/astrodicticum-simplex/2010/08/15/DoubleFacePalm.jpg

    Yes, that was the problem. Please don't ask me why I selected 32-bit when packaging on a 64-bit machine...

     

    Many thanks for your help! It's good to have a sense of achievement short before the weekend

     
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  • moszapy1
    Currently Being Moderated
    12. moszapy1,
    Aug 31, 2012 8:42 AM   in reply to JeeCay
    Report

    Nice to hear that... :-)

     
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