Email responses are frowned upon because they defeat the purpose of these user-to-user forums, which is for all forum members to benefit from all questions and all answers.
We are all users just like you in the forums. You are not addressing Adobe here.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
The problem is that Bridge says it cannot open this format.
The RAW file was produced by a Nikon D800 camera…
For that camera model you have to have ACR 6.7 installed. The Nikon D800 is not supported by any version of ACR earlier than 6.7.
how do i install the camera raw update?
Try the easiest way first: simply select the Updates menu item in Photoshop's Help menu.
You want to be on version 6.7 of Camera Raw.
If for some reason the auto updater fails, you can download the updated plug-in and install it yourself by following the instructions on the download page, here:
If you used Nikon Transfer to bring your images to your computer, be advised that Nikon Transfer has been reported to damage the files during transfer. Drag copy them from the carde to your computer in the Finder (Mac) or in Windoes Explorer.
You'll then need the DNG Converter 7.1.
thxs for quick response, I do not use Nikon Transfer and have downloaded
DNG converter 7.1. When I "select" a folder with the D7000 RAW files, the
message says "no items match your search" I must be doing something wrong
or this version of DNG converter does not support the Nikon D7000
See thisc document:
The D7000 has been supported in every version of ACR and of the DNG Converter since 6.3.
Make sure you target the folder, not individual files, from within the DNG Converter.
To reiterate what station_two has said, the DNG Converter should NOT be expected to show you thumbnails of your files. All you're doing is selecting the folder in which the raw files reside. Even though it looks as though nothing's there, try going through with the conversion.
It's a quirk of their implementation that bites almost everyone the first time they use the software.
Guess I did not use the correct sequence, I manually moved RAW files from camera to a folder in My Pictures. Then ran the DNG converter on the "folder" before opening Bridge and CS4 progrms.
Did not realize there was the original NEF file of about 21meg and the converted file with dng extension with about 19meg
Iatu, what's going wrong, specifically?
Adobe seems to think their automated update mechanism as found in Photoshop CS6 is good enough that they don't provide direct links to the Camera Raw installation package any longer, but clearly there are those who have problem with it.