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Adobe Photoshop Extended CS6

Aug 31, 2012 3:42 AM

Hi,

 

Application name : Adobe Photoshop Extended CS6

Application Version : 13.0

 

After installation of application

when we launched the shortcut "Adobe Photoshop CS6"

 

I got msgbox "Photoshop has encountered a problem with display driver,and has temporairly disabled enhancements which use the graphics hardware"

 

This comes on 1st launch only

after that it dissappears

 

This is userspecific because when i logged to another user then on 1st launch of that shortcut the msgbox appears

 

Please suggest we  have to  to suppress the msgbox or ignore it.

If we have to suppress then how to suppress it.

 

Thanks in advance

Shreyash

 
Replies
  • Currently Being Moderated
    Aug 31, 2012 4:05 AM   in reply to deokateshreyash

    What are your graphic display cards and are the drivers up to date?

    http://helpx.adobe.com/photoshop/kb/photoshop-cs6-gpu-faq.html

     
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  • Currently Being Moderated
    Aug 31, 2012 7:28 AM   in reply to deokateshreyash

    deokateshreyash wrote:

     

    I got msgbox "Photoshop has encountered a problem with display driver,and has temporairly disabled enhancements which use the graphics hardware"

     

    This comes on 1st launch only

    after that it dissappears

    This is a result of the GPU Snifter.

     

    The GPU Sniffer

    To help guard against Photoshop crashes related to bad GPU hardware or drivers, Photoshop employs a small program called the GPU Sniffer. Every time Photoshop is launched, Photoshop launches the sniffer. The sniffer runs rudimentary tests of the GPU and reports the results to Photoshop. If the sniffer crashes or reports a failure status to Photoshop, Photoshop will not use the GPU. The Use Graphics Hardware checkbox in the Performance panel of the Preferences will be unchecked and disabled.

    The first time the sniffer fails, Photoshop will display a dialog indicating that it has detected a problem with the GPU. On subsequent launches the dialog will not appear unless the Photoshop preferences are reset.

    If the user corrects the problem, either by replacing the video card or by updating the driver, then the sniffer will pass on the next launch and the Use Graphics Hardware checkbox will be enabled and returned to its previous state (enabled or disabled).

     

    So need a better GPU/driver.

     
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  • Currently Being Moderated
    Aug 31, 2012 8:03 AM   in reply to deokateshreyash

    Hi Shreyash,

     

    Are you running automation and this dialog is causing provblems?

     

    regards,

    steve

     
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  • Noel Carboni
    23,488 posts
    Dec 23, 2006
    Currently Being Moderated
    Sep 3, 2012 2:39 AM   in reply to deokateshreyash

    deokateshreyash wrote:

     

    i installed app on Virtual machine having memory 1024MB.

     

    What virtualization package are you running?

     

    With that package, what OpenGL support does your VM guest environment see?  Not all virtualization systems provide proper OpenGL support to allow Photoshop to use the virtual GPU.

     

    -Noel

     
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