When I try to use the Clone Stamp Tool I am met with the message shown above. I have tried in all the ways I could find to beat this: different photos, switched the computer off and on again, run a de-bugging program through it (Advanced System Care 5 Pro) and Microsoft's own stuff. The problem exists solidly and, without one of its most important picture repair tools Photoshop is pretty much useless.
I have just set this new Photoshop Elements 10 program up on my Windows 7 (64) laptop. I have plenty of memory and a large enough hard drive; the machine is fairly new, stable and does not usually suffer from programming problems. I have found nothing on any of the Adobe Forums, or in other sites, to give me a hint as to what has caused the problem other than a bad program disk. My first conclusion was that I should reinstall the program, but it appears that I will then lose one of my two registration rights, that strikes me as being ridiculous as reinstallation is surely the most logical thing to do with a potentially faulty program disk! But I would have to uninstall to reinstall, and that's when the the second registration cuts in I am advised. I have tried every way I can think of to beat this to no avail. I'll be truly grateful if someone can help me out on this. Thank you!
It seems to me that if you go to Help>deactivate, then you have a clean slate.
Next, uninstall, then reinstall.
Here is a link to Adobe Support for your reference:
Thanks guys! I'm afraid that I'm still not sure: I've been told that uninstalling - after of course deactivating - amounts to a life gone... Yet according to the set of licence rules Adobe has, you're allowed to copy programs in a mirror image which, of course, would be used for a clean wipe - and surely that contradicts their set of rules? The rules seem to imply that that would be okay: no life lost. My concern is that through no fault of my own I have what appears to be a duff program; it's out of warranty now (my fault - I didn't install it until I could buy a more heavy-duty laptop). If the rule is "two-strikes-and-your-out, then I lose my last reactivation after THIS installation. I will get in touch with Adobe - but I live in the UK, and therein lies the problem: the equivalent of $39 dollars for the chat and whatever else it might cost is off-putting to me I'm afraid. If I could find out whether or not Adobe has a patch or something I would be a lot more happy about it all - the reinstallation after all may NOT cure the problem and I'd be stuck with a bunch of coffee cup coasters! Hey, ho...
Thanks, Ken. I spoke to one of Adobe’s people early this morning (in the UK or Ireland) and was told exactly what you have confirmed now in your response. Of course, it still MIGHT be the software, but at least now I can go ahead with the deactivation and so forth. I’ve been given a toll=free phone number to contact IF the reinstall doesn’t cure the fault – at least I’ve got a start... Very many thanks, mate!