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Element 9 error
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Problem: when I click to open a picture in Photoshop Element 9 an error message is displayed:

Sep 5, 2012 4:53 AM

I installed Photoshop Element 9  SN: < removed by forum host >

on my Sony Vaio laptop

Although the system type is 64 bit, the Element 9 program was automatically instated in the folder c:\Program Files (x86), not in the folder Program Files that contains programs running 64 bit.

Problem:

When I click a picture to open using Element 9, the below message is displayed.

"Unable to continue because of a hardware or system error. Sorry, but this error is unrecoverable."

 

Can you assist in resolving this problem??

 
Replies
  • 99jon
    12,821 posts
    Jan 6, 2010
    Currently Being Moderated
    Sep 5, 2012 1:33 AM   in reply to Element 9 error

    Never quote a serial number unless you want it stolen.

     

    Please remove.

     
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  • 99jon
    12,821 posts
    Jan 6, 2010
    Currently Being Moderated
    Sep 5, 2012 1:36 AM   in reply to Element 9 error

     

    PSE9 is a 32 bit application but it runs well on 64 bit systems. Program Files (x86) is the correct location.

     

    What type of file are you trying to open.

    Can you launch the Editor and then try from the menu:

    File >> Open

     

    Then navigate to your file.

     

     

     
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  • 99jon
    12,821 posts
    Jan 6, 2010
    Currently Being Moderated
    Sep 5, 2012 4:17 AM   in reply to Element 9 error

    The editor saved prefs often get corrupted. You may need to rebuild the editor preferences to resolve any conflicts.

     

     

    Hold down the Ctrl+Shift+Alt keys and simultaneously click on the Edit button on the welcome screen. Release the three keys and look behind the welcome screen by closing it. Or hold down the keys whilst clicking on the desktop icon for the Editor or PhotoshopElementsEditor.exe in the Programs (x86) folder. Keep holding down all three keys until you get the settings option.

     

     

    You should see a pop up box with the words: Delete Adobe Photoshop Elements Settings File?

     

     

    Click on Yes

    Then wait whilst Elements rebuilds the preferences.

     

     

     

     

     
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