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davidh36
Currently Being Moderated

Audio & video don't match on burned blu-ray

Sep 5, 2012 6:40 AM

Thanks to everyone on this forum, I was able to solve the blue screen of death issue! 

 

Now a new problem:  I successfully burned a blue ray.  The menus work well and the picture is great, but the audio is about 20 seconds ahead of the video on all tracks.  This problem only occurs on the finished blu-ray disc.  In preview, the audio and video match perfectly.

 

I am using Encore version 6.0.1.13

 

Does anyone have this issue? 

 

 

 

Here are my blu-ray drive and system details:

 

---------------------------------------------------
Here are the blu-ray drive specs:

Logitec USB 2.0/3.0 Bus powered portable bluray drive unit, LBD-PME6U3VBK
PIONEER BD-RW BDR-TD05 USB Device
Driver: 6.1.7601.17514
C:\windows\system32\DRIVERS\cdrom.sys
\windows\system32\Drivers\PXHlpa64.sys
\windows\system32\DRIVERS\tdcmdpst.sys
\windows\SysWOW64\drivers\Afc.sys
Renesas USB 3.0 driver also installed

-----------------------------------------------------
The computer specs are as follows:
Manufacturer: Toshiba
Manufacturer Part Number: PSAY1U-05U027
Product Line: Satellite
Product Series: P755
Product Model: P755-S5375
Product Name: Satellite P755-S5375 Notebook
Product Type: Notebook
Processor Manufacturer: Intel
Processor Type: Core i7
Processor Model: i7-2670QM
Processor Speed: 2.20 GHz
Processor Core: Quad-core (4 Core)
Cache: 6 MB
Chipset Manufacturer: Intel
Chipset Model: HM65 Express
Standard Memory: 4 GB
Memory Technology: DDR3 SDRAM
Memory Standard: DDR3-1333/PC3-10600
Number of Total Memory Slots: 2
Hard Drive Capacity: 500 GB
Screen Size: 15.6"
Display Screen Type: Active Matrix TFT Color LCD
Aspect Ratio: 16:9
Screen Mode: WXGA
Backlight Technology: LED
Screen Resolution: 1366 x 768
Graphics Controller Manufacturer: Intel
Graphics Controller Model: HD 3000
Graphics Memory Capacity: 1.65 GB
Graphics Memory Accessibility: Shared
Ethernet Technology: Fast Ethernet
Wi-Fi: Yes
Wi-Fi Standard: IEEE 802.11b/g/n
Webcam: Yes
Operating System: Genuine Windows 7 Home Premium with SP1
Operating System Architecture: 64-bit
Pointing Device Type: TouchPad
Number of Cells: 6-cell
Battery Chemistry: Lithium Ion (Li-Ion)
Width: 15.0"
Depth: 9.8"
Weight (Approximate): 5.40 lb
Package Contents:
Satellite P755-S5375 Notebook
Lithium Ion Battery
AC Adapter
Green Compliant: Yes
Green Compliance Certificate/Authority: RoHS

 

 

 

Installed programs:
Name                                                            Version          
Microsoft Application Error Reporting                           12.0.6015.5000   
Microsoft Office Click-to-Run 2010                              14.0.4763.1000   
Microsoft Office 2010                                           14.0.4763.1000   
Windows Live Essentials                                         15.4.3502.0922   
Apple Application Support                                       2.1.7            
Windows Live Writer                                             15.4.3502.0922   
Microsoft_VC90_MFCLOC_x86                                       1.00.0000        
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148  9.0.30729.4148   
TOSHIBA Web Camera Application                                  2.0.3.3          
Windows Live Messenger                                          15.4.3538.0513   
Microsoft_VC90_CRT_x86                                          1.00.0000        
Google Toolbar for Internet Explorer                            1.0.0            
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219     10.0.40219       
Microsoft Visual C++ 2005 Redistributable (x64)                 8.0.61000        
Microsoft SQL Server 2005 Compact Edition [ENU]                 3.1.0000         
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219     10.0.40219       
Toshiba Online Backup                                           2.0.0.31         
TOSHIBA ReelTime                                                1.7.21.64        
Windows Live Remote Client Resources                            15.4.5722.2      
Windows Live SOXE Definitions                                   15.4.3502.0922   
Adobe AIR                                                       3.1.0.4880       
Windows Live Mesh ActiveX Control for Remote Connections        15.4.5722.2      
Windows Live Communications Platform                            15.4.3502.0922   
Windows Live Movie Maker                                        15.4.3502.0922   
Apple Software Update                                           2.1.3.127        
Windows Live UX Platform Language Pack                          15.4.3508.1109   
Windows Live Photo Gallery                                      15.4.3502.0922   
bl                                                              1.0.0            
Windows Live Mail                                               15.4.3502.0922   
Java(TM) 6 Update 25                                            6.0.250          
MSVCRT_amd64                                                    15.4.2862.0708   
TOSHIBA Face Recognition                                        3.1.17.64        
ph                                                              1.0.0            
Adobe Widget Browser                                            2.0.348          
Windows Live Writer                                             15.4.3502.0922   
Mesh Runtime                                                    15.4.5722.2      
TOSHIBA Supervisor Password                                     1.63.51.2C       
Adobe Acrobat X Pro - English, Fran軋is, Deutsch                10.1.1           
Adobe Reader X MUI                                              10.0.0           
TOSHIBA Media Controller Plug-in                                1.0.7.5          
Windows Live Photo Gallery                                      15.4.3502.0922   
Windows Live Photo Common                                       15.4.3502.0922   
Label@Once 1.0                                                  1.0              
PDF Settings CS6                                                11.0             
Toshiba Book Place                                              2.2.7530         
Windows Live PIMT Platform                                      15.4.3508.1109   
TOSHIBA Wireless LAN Indicator                                  1.0.5            
D3DX10                                                          15.4.2368.0902   
Utility Common Driver                                           1.0.52.3C        
Junk Mail filter update                                         15.4.3502.0922   
Windows Live Movie Maker                                        15.4.3502.0922   
TOSHIBA HDD/SSD Alert                                           3.1.64.9         
Windows Live Remote Service                                     15.4.5722.2      
Toshiba App Place                                               1.0.6.3          
Windows Live Mesh                                               15.4.3502.0922   
Windows Live Language Selector                                  15.4.3538.0513   
QuickTime                                                       7.72.80.56       
Renesas Electronics USB 3.0 Host Controller Driver              2.0.34.0         
TOSHIBA Value Added Package                                     1.6.1.64         
Microsoft_VC80_CRT_x86                                          8.0.50727.4053   
Google Update Helper                                            1.3.21.111       
TOSHIBA HDD Protection                                          2.2.2.15         
7-Zip 9.20 (x64 edition)                                        9.20.00.0        
TOSHIBA PC Health Monitor                                       1.7.9.64         
Windows Live Mail                                               15.4.3502.0922   
Adobe Help Manager                                              4.0.244          
MSVCRT                                                          15.4.2862.0708   
Windows Live Remote Client                                      15.4.5722.2      
Blackmagic ATEM Switchers                                       3.0.1.0          
Microsoft_VC90_MFC_x86                                          1.00.0000        
Windows Live Photo Common                                       15.4.3502.0922   
Windows Live ID Sign-in Assistant                               7.250.4232.0     
Microsoft Visual C++ 2005 Redistributable                       8.0.61001        
Windows Live Messenger                                          15.4.3538.0513   
Windows Live Mesh                                               15.4.3502.0922   
Windows Live Writer                                             15.4.3502.0922   
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148  9.0.30729.4148   
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17    9.0.30729        
TOSHIBA Hardware Setup                                          1.63.1.37C       
Microsoft Silverlight                                           4.0.50401.0      
PlayReady PC Runtime x86                                        1.3.0            
Intel(R) WiDi                                                   2.1.41.0         
Windows Live MIME IFilter                                       15.4.3502.0922   
TOSHIBA Flash Cards Support Utility                             1.63.0.12C       
TOSHIBA eco Utility                                             1.3.5.64         
Windows Live UX Platform                                        15.4.3502.0922   
TOSHIBA Wireless Display Monitor                                1.0.1            
Debugging Tools for Windows (x64)                               6.12.2.633       
Windows Live Remote Service Resources                           15.4.5722.2      
Windows Live Writer Resources                                   15.4.3502.0922   
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17    9.0.30729        
Intel(R) PROSet/Wireless WiFi Software                          14.01.1000       
Windows Live Installer                                          15.4.3502.0922   
TOSHIBA Disc Creator                                            2.1.0.11 for x64 
PlayReady PC Runtime amd64                                      1.3.0            
Windows Live SOXE                                               15.4.3502.0922   
Java Auto Updater                                               2.0.4.1          
TOSHIBA Bulletin Board                                          1.6.08.64        

 
Replies
  • Currently Being Moderated
    Sep 5, 2012 7:00 PM   in reply to davidh36

    Are you directly writing to the BluRay disc, or writing to a hard drive folder and then using something like Imgburn to write to disc?

     

    What kind of video file are you using in Encore?

     
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  • Currently Being Moderated
    Sep 5, 2012 7:31 PM   in reply to davidh36

    Do your video assets show as being transcoded, so Encore must do nothing to the assets... or untranscoded so Encore must transcode to BluRay format?

     

    I think http://forums.adobe.com/thread/622722 will give you the information on "legal" import formats (legal meaning no transcoding needed)

     

    Also, this may be a CS5x bug that was fixed in CS6, but costs $0 to read http://forums.adobe.com/thread/944584

     
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  • Currently Being Moderated
    Sep 5, 2012 8:09 PM   in reply to davidh36

    Well, I am at the limit of being able to help, since I only write to DVD

     

    But, if your video is showing as being untranscoded, I would agree that "something" is going wrong while transcoding

     

    If you click on the 622722 link I provided, you "should" be able to figure out how to export out of Premiere Pro to create a file that Encore does not need to transcode

     

    Otherwise, you'll have to wait for someone who uses assets like yours to create a BluRay to come along and, hopefully, point out what you need to change

     

    These may not help, but they are a couple of links I saved about audio/video sync problems

    Fix for audio out of Sync on Export http://forums.adobe.com/thread/955524

    -and http://forums.adobe.com/thread/436751?tstart=120

     
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  • Currently Being Moderated
    Sep 6, 2012 7:56 AM   in reply to davidh36

    davidh36 wrote:

     

    The files are generally under 5 minutes and have the following attributes:

    Frame width = 1920

    Frame height = 1088

    Data rate 1971 kbps

    Total bitrate 19965 kbps

    Frame rate 29 frames/second

     

    is it 1080i29.97 or 1080p29.97? one is legal, one is not.

     
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  • Currently Being Moderated
    Sep 6, 2012 8:04 AM   in reply to Keith_Clark

    Andy Ramone wrote:

     

    davidh36 wrote:

     

    The files are generally under 5 minutes and have the following attributes:

    Frame width = 1920

    Frame height = 1088

    Data rate 1971 kbps

    Total bitrate 19965 kbps

    Frame rate 29 frames/second

     

    is it 1080i29.97 or 1080p29.97? one is legal, one is not.

    wait a minute.... is it 1080? or 1088? 1088 is not legal at all.

     
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  • Currently Being Moderated
    Sep 9, 2012 1:16 PM   in reply to Keith_Clark

    Since the media encoder update, I have the same problem. I am using dynamic link from Premiere Pro. The out of sync problem starts after about 25 minutes in one clip. After the clip all audio is about 2 seconds late.

     
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  • Currently Being Moderated
    Sep 9, 2012 1:21 PM   in reply to traveler6666

    After the clip all audio is about 2 seconds late.

    Do you have multiple clips on one timeline?

     
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  • Currently Being Moderated
    May 1, 2013 9:19 AM   in reply to davidh36

    Finally, I see someone else is having the same problem.

    Encore 6.0.1 update was to fix the audio going out of sync and was working great.

    I did a Media Encoder update recently and my preview is fine on Encore but, when I play the Blu-Ray the audio is out of sync by 18 seconds too.

    The Audio .AC3 file is 18 seconds longer than the Video H.264 Blu-Ray file I notice.

    What is the fix Adobe!

     
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