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coffeepyros
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Can't start Photoshop Subscription because of expired trial-version.

Sep 5, 2012 7:27 AM

Tags: #photoshop #problem #trial #subscription #expired #monthly

I tested the CS6 Photoshop Extended Trial-version and after it expired I bought "Photoshop CS6 Subscription Edition (monthly)". I downloaded and installed it. Now when I start it all I see is the "Trial expired"-window.

 

I tried de- and re-installing everything, tried cleaning the registry, tried the Adobe CS removal tool – nothing helped.

 

The "Trial expired"-window has a button to enter a serial number, but the monthly subscription didn't come with one – I checked all "My Adobe" subpages I could find. There wasn't a serial number in E-Mails either.

 

Hope someone can help, thanks alot!

 
Replies
  • Currently Being Moderated
    Sep 5, 2012 7:55 AM   in reply to coffeepyros

    Not familiar with monthly subscription, but seems like with all products it needs a serial number for activation.

     

    So I would call customer support and expalin you can find no serial number.  Have your order number and prooof of purchase handy.

     
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