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Installing Flash Player

ashfordkent Calculating status...

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Sep 5, 2012 2:15 PM

I have (repeatedly) installed flash player 11.4.402.265 and received the message "installation successful. you are now running flash player 11.4.402.265", but I can't use it and Adobe doesn't recognize that it is there. What do I do?

686 Views 4 Replies Latest reply: Pat Willener, Sep 7, 2012 8:26 PM

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1. Jeff A Wright,

Sep 5, 2012 3:55 PM in reply to ashfordkent

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Moving this discussion to the Installing Flash Player forum.

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2. Sunil_Bhaskaran,

Sep 5, 2012 10:44 PM in reply to Jeff A Wright

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Please go to the following link and let us know the version of Flash Player installed on your machine: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

Also, please let us know your operating system and browser.

Thanks,
Sunil

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3. ashfordkent,

Sep 7, 2012 12:03 PM in reply to Sunil_Bhaskaran

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The version of flash player I keep downloading and installing is 11.4.402.265, which I believe is correct for windows XP. When I do this, I get a message that says I have correctly installed 11.4.402.265, and that it is now running. AT THE SAME TIME, I get the message on the toolbar that says "Adode wants to install the latest version of flashplayer....."..When I go to control panel, I see that flash player (version 11.4.402 265) is installed, that no other version is installed. There is even a log of activity. But flash player does not work, and when I go to Adobe for help, Adobe is unable to find ANY version of flash player on my system. My browser is windows explorer. Please suggest something to try. ashfordkent

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4. Pat Willener,

Sep 7, 2012 8:26 PM in reply to ashfordkent

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http://forums.adobe.com/thread/885448
http://forums.adobe.com/thread/867968

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