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SpencerNovo
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Troubleshooting DPS Connection issues - Sign in failed.  Please try again.

Sep 6, 2012 9:07 AM

Tags: #cs5.5 #dps #indesign #cs6 #folio_builder

All of our users are having trouble connecting to the Digital Publishing Suite through the Folio Builder in InDesign.  Whenever we try to log in we get a "Sign in failed.  Please try again." error.  I'm almost positive it's something in our network that's causing the problem, but I'd like to see if I can narrow it down so I can direct our security dude in making an exception.  I think DPS only uses port 443 for communication so I'll make sure that's open, but is there any other potential areas where I can do some investigation?

 
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  • Lohrii Alo
    501 posts
    Mar 29, 2012
    Currently Being Moderated
    Sep 6, 2012 9:20 AM   in reply to SpencerNovo

    Are you guys able to login to the DPS dahsboard? (https://digitalpublishing.acrobat.com/welcome.html)

     

    when a an ID is first set up, it requires that you login to the dashboard and accept the terms and policies to active the Adobe ID.

     

    If yes but not on the panel, then your network firewall can be blocking access to DPS sites. I can provide you more documentation if the answer is yes.

     
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  • Lohrii Alo
    501 posts
    Mar 29, 2012
    Currently Being Moderated
    Sep 6, 2012 10:26 AM   in reply to SpencerNovo

    Ok, thanks for the update. Your IT can help with the exceptions

     
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    Mar 3, 2013 10:09 PM   in reply to SpencerNovo

    Hi Lohrii,

    I am having the same problem from my work PC. The folio builder doesn't work through our authenticating proxy, and I need to whitelist the Adobe servers. Are you able to provide the IP addresses rather the names that need to be white listed?

    Thanks.

     
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  • Lohrii Alo
    501 posts
    Mar 29, 2012
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    Mar 4, 2013 7:49 AM   in reply to mark..s

    Mark, list of sevrices you need to whitelist is in the thread above

     
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    Mar 4, 2013 1:47 PM   in reply to Lohrii Alo

    Hi Lohrii,

    Our firewall needs discrete IP addresses, not just the names. It is quite likely that some of those hostnames can be served by multiple IP addresses. Especially *.acrobat.com and *.services.adobe.com

     
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  • Lohrii Alo
    501 posts
    Mar 29, 2012
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    Mar 4, 2013 2:17 PM   in reply to mark..s

    Please PM me your e-mail and I'll send you the IP address

     
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  • Currently Being Moderated
    Mar 4, 2013 8:05 PM   in reply to Lohrii Alo

    Hi, I posted in another thread. I seem to be having the same problem. I added *.acrobat.com and *.services.adobe.com to the proxy network but still no luck. Any ideas?

     

    Thanks.

     
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    Mar 5, 2013 12:26 AM   in reply to Joseph Wan

    Joseph and I resolved this issue in the other thread. I'm locking this thread to avoid confusion by others adding new issues to it. If you are reading this thread and have sign in issues please start a new topic with your specific issue. Thanks!

     

    Neil

     
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