All of our users are having trouble connecting to the Digital Publishing Suite through the Folio Builder in InDesign. Whenever we try to log in we get a "Sign in failed. Please try again." error. I'm almost positive it's something in our network that's causing the problem, but I'd like to see if I can narrow it down so I can direct our security dude in making an exception. I think DPS only uses port 443 for communication so I'll make sure that's open, but is there any other potential areas where I can do some investigation?
Are you guys able to login to the DPS dahsboard? (https://digitalpublishing.acrobat.com/welcome.html)
when a an ID is first set up, it requires that you login to the dashboard and accept the terms and policies to active the Adobe ID.
If yes but not on the panel, then your network firewall can be blocking access to DPS sites. I can provide you more documentation if the answer is yes.
Thanks for the speedy reply! Yes, we can log into the DPS dashboard, and actually we were able to connect to DPS until last week. I'm investigating any changes to our network that might have caused this. I did just upgrade everyone to CS6, but I'm having trouble on a machine using CS5.5, so I don't think it's that. Any documentation is welcome.
Looks like it's a proxy issue, and not a firewall issue. Disabling the proxy settings in IE seems to do the trick. This is a decent work around until we figure out how to configure our proxy server to allow for these exceptions.
I am having the same problem from my work PC. The folio builder doesn't work through our authenticating proxy, and I need to whitelist the Adobe servers. Are you able to provide the IP addresses rather the names that need to be white listed?
Our firewall needs discrete IP addresses, not just the names. It is quite likely that some of those hostnames can be served by multiple IP addresses. Especially *.acrobat.com and *.services.adobe.com
Joseph and I resolved this issue in the other thread. I'm locking this thread to avoid confusion by others adding new issues to it. If you are reading this thread and have sign in issues please start a new topic with your specific issue. Thanks!
Europe, Middle East and Africa