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theyellowrubberduck

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C300 MXF import fails across CS6

Sep 7, 2012 7:30 PM

Tags: #error #premiere #import #encoding #encoder #cs6 #transcoding #prelude #ingest #c300

I am having trouble with footage shot with the Canon C300.

In Premiere, Prelude, & Media Encoder Ingest/Import fails with 'generic error' or 'unable to read xmp'

I can play the footage in Resolve 9, & in VLC.

I have tried transcoding it using Pavtube MXF Converter.

When transcoded to MPEG2 the ingest/import still fails.

When transcoded to WMV it can then be ingested/imported.

Has anyone else experienced this?

Anyone have a solution?

Thank you community :-)

8220 Views 36 Replies Latest reply: Jim Simon, Feb 27, 2013 5:34 AM

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1. ComputerNovice25,

Sep 7, 2012 7:49 PM in reply to theyellowrubberduck

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What version of Premiere are you using?

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2. theyellowrubberduck,

Sep 7, 2012 7:54 PM in reply to ComputerNovice25

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Premiere pro cs 6.

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3. ComputerNovice25,

Sep 7, 2012 7:57 PM in reply to theyellowrubberduck

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Try updating to 6.0.2

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4. Stephen_Spider,

Sep 7, 2012 8:20 PM in reply to theyellowrubberduck

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I'm using Cannon .mxf on CS5.03, CS5.5.1, and CS6.02 without issue.

I'm able to import the files through P-Pro media browser in CS 5.5 and CS6.020 and edit natively.
I'm able to inmport the native mxf files and edit in CS 5.03

Adobe bridge and Adobe media encoder can see and employ the files as well.

The camera is an XF100, but I believe that it uses the same XF codec that the C300 uses.

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5. theyellowrubberduck,

Sep 7, 2012 9:04 PM in reply to Stephen_Spider

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I am running 6.0.2
In Premiere I get the errors "File format not supported" and impressively
vague "The importer reported a generic error".
Thanks for your responses, appreciate it.
It is not a file or codec problem as they play in other software.
I'd love to hear from someone who is shooting C300 & using Prem CS6 so I
know it is specific to my installation.

Mark
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~

I want to murder Google by making it impossible to make a killing off
AdSense. Total Googleplex slaughter!

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6. Stephen_Spider,

Sep 7, 2012 9:19 PM in reply to theyellowrubberduck

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And you are importing the .mxf file?

Did you copy the entire CF card contents to your media drive?

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7. theyellowrubberduck,

Sep 7, 2012 9:21 PM in reply to Stephen_Spider

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I have copied the entire card, amd also used XF Utility backup to transfer
the footage to my HD.
i have tried to import individual files, & import folder.

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8. Stephen_Spider,

Sep 7, 2012 9:43 PM in reply to theyellowrubberduck

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Well import folder will bring up the File format not supported warning, because there are folder structure and meta info files in there that shouldn't be imported. However, you should be able to import a .mxf, otherwise I'd say your Premiere install is bad.

Of course this is again predicated on the assumption that the XF100 and C300 use the same codec, which I think they do.

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9. ComputerNovice25,

Sep 7, 2012 11:18 PM in reply to theyellowrubberduck

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Are you using the media browser? Or just the standard import method?

If you're not using the media browser try using it to import your footage and set the media browser to view as "cannon xf".

Here is a link on using the media browser (not the standard import method)
http://helpx.adobe.com/content/help/en/premiere-pro/using/transferring -importing-files.html#import_files_with_the_media_browser

Although if you've already tried this then just disregard my post.

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10. theyellowrubberduck,

Sep 8, 2012 3:49 AM in reply to ComputerNovice25

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Both have the same error.

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11. DustyLensCap42,

Sep 11, 2012 3:17 PM in reply to theyellowrubberduck

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That makes two of us. I'll let you know if I find a solution.

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12. theyellowrubberduck,

Sep 11, 2012 7:28 PM in reply to DustyLensCap42

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My current work around is to create proxies in PavTube & work off them.
Then I'm going to conform using the original MXF files in Resolve 9 lite.
I haven't done the full trip yet, & my only slight concern is I have frame
rate effects on a few hero shots.
I'll let you know how it goes.
PS even though PavTube is only $30 if u want to avoid the expense just use
it in trial & ignore the watermark, they are only proxies

Mark

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13. Stephen_Spider,

Sep 11, 2012 8:26 PM in reply to theyellowrubberduck

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Have you tried a re-install of CS6? Having to transcode files that should play natively is a heck of a problem. I would wipe the system drive and start agian. Contacting Adobe support is also on tap.

This should work; from CS6 white papers:

"Adobe Systems and Canon have collaborated to bring highly e&cient, #le- and tape-based work!ows
to Adobe Premiere Pro CS6 so"ware, giving users the ability to natively edit HD and SD footage shot
with Canon video cameras, including the Canon EOS C300 Digital Cinema camera, Canon XF305/300,
and Canon XF105/100, which record video on solid-state media using the powerful Canon XF
MPEG-2 codec with Full HD 1920x1080 resolution, 50Mbps bit rate, and 4:2:2 color sampling."

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14. steadiPhil,

Sep 12, 2012 3:47 AM in reply to theyellowrubberduck

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I can confirm I've been editing C300 mxf footage successfully. I import files using Media Browser.
CS6.02 (been using Premiere since CS6).

This is on a MacPro 4.1, 2.8Ghz Quad, OS10.6.8, 10Gb RAM, NVidia GTX285, Blackmagic Decklink Studio.

All drivers updated.

Since the upgrade to CS6.02 a few days ago I've experienced some lag when stopping play in the timeline, but this is not confined to Canon C300 files.

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15. theyellowrubberduck,

Sep 13, 2012 9:26 AM in reply to steadiPhil

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So Mac works.
Good to hear.
Anyone got Windows working ?

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16. UlfLaursen,

Sep 13, 2012 9:58 AM in reply to theyellowrubberduck

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I have XF100 and XF300 footage working flawlessly in 6.02 on windows.

I guess it is the same codec as C300.

It as always worked since 5.5, but had some tearing issues in 6.0 and 6.01, but all is fine in 6.02

Ulf

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17. UlfLaursen,

Sep 13, 2012 10:02 AM in reply to UlfLaursen

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Have youtied reinstall?

Uninstall

Run adobe ceaner tool
Http://www.adobe.com/support/contact/cscleanertool.html

Reinstall

Ulf

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18. theyellowrubberduck,

Sep 13, 2012 11:11 AM in reply to UlfLaursen

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I agree with the theory it should work, but am stuck with the reality it
does not for me.
Has anyone edited Canon C300 footage on a PC/Windows install of CS6?

Mark

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19. theyellowrubberduck,

Sep 13, 2012 11:12 AM in reply to UlfLaursen

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It was a clean 6.01 install.
Didn't work.
Updated to 6.02, didn't work.
I'm downloading new installers now, uninstalling, running the cleaner, then
trying again.

Mark

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20. UlfLaursen,

Sep 13, 2012 10:29 AM in reply to theyellowrubberduck

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Hope it works out for you, Mark.

Ulf

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21. wfmc staffer,

Sep 13, 2012 12:58 PM in reply to theyellowrubberduck

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You may need to re-load your OS if there are any hard to find codec conflicts.

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22. theyellowrubberduck,

Sep 13, 2012 6:36 PM in reply to wfmc staffer

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The footage plays in all non-adobe software such as VLC, GOM, PavTube,
Resolve etc.
Don't think there is a codec problem.
I will install Adobe Media Player & see if it can play though...

Mark

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23. wfmc staffer,

Sep 13, 2012 6:37 PM in reply to theyellowrubberduck

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theyellowrubberduck wrote:

The footage plays in all non-adobe software such as VLC, GOM, PavTube,
Resolve etc.
Don't think there is a codec problem.
I will install Adobe Media Player & see if it can play though...

Mark

Because it works in a media player does not mean that you don't have a codec conflict. The adobe media player will not solve your issue. It is a discontinued product from adobe that they shelved two years ago. It was a flash player.

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24. theyellowrubberduck,

Sep 13, 2012 3:52 PM in reply to wfmc staffer

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Can you give an explanation of how it could be a codec problem despite it
playing in all other programs?

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25. theyellowrubberduck,

Sep 13, 2012 6:37 PM in reply to UlfLaursen

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Fresh install has not resolved the issue.

Mark

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26. wfmc staffer,

Sep 13, 2012 5:51 PM in reply to theyellowrubberduck

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Codec packs are notorious for bricking editing systems, while they may or may not affect players. Players and editors can also employ separate decoders for the same codec.

If you know of any 3rd party or shady codec packs added to the system, it might be as simple as uninstalling it. It might be as pervasive as to make you need to wipe your system drive and start from scratch.

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27. theyellowrubberduck,

Sep 14, 2012 10:31 AM in reply to wfmc staffer

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It is a clean install with no codec packs installed.
After further testing I've found it is an MPEG2 error.
No MPEG2 file plays.

Mark

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28. Transparency_Bear,

Oct 16, 2012 6:08 PM in reply to theyellowrubberduck

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This problem has not yet been resolved. Some C-300 files I've been working with were cleared out of a project, and when trying to reimport the .mxf's I get the same, "generic error." Clean install of CS6.0.2, and files should be the same XDCam MPEGs that Premiere natively supports. The files cannot import through the Import function or by Importing through the Media Browser.

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29. theyellowrubberduck,

Oct 16, 2012 8:26 PM in reply to Transparency_Bear

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Are you using a trial version ?
On Oct 16, 2012 9:08 PM, "Transparency_Bear" <forums_noreply@adobe.com

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30. Transparency_Bear,

Oct 17, 2012 9:43 AM in reply to theyellowrubberduck

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Full version Premiere CS6.0.2, downloaded through Creative Cloud, all files local.

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31. theyellowrubberduck,

Oct 17, 2012 9:45 AM in reply to Transparency_Bear

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Deactivate, then reactivate & register your copy.You have to have a
legitimate full licence registered version for mxf compatibility.
On Oct 17, 2012 12:43 PM, "Transparency_Bear" <forums_noreply@adobe.com

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32. Pete Berthet,

Oct 30, 2012 6:42 PM in reply to theyellowrubberduck

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Im having the exact same problem on multiple systems. No fix yet sadly

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33. Felix Lewis,

Nov 1, 2012 5:13 AM in reply to theyellowrubberduck

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I agree with the theory it should work, but am stuck with the reality it
does not for me.
Has anyone edited Canon C300 footage on a PC/Windows install of CS6?

Mark

I am working with C300 video a lot, import through media browser, all works very well...

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34. JMS Edit,

Dec 21, 2012 11:56 AM in reply to Pete Berthet

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Still no fix

There has to be a better way than transcoding everything with FCP 7 then importing.

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35. PeterCE,

Feb 27, 2013 2:10 AM in reply to JMS Edit

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Still no solution?

I have the same problem. The strange thing is that I was able to edit the C300 MXF files the first couple of months that I was using the program! But suddenly it stopped working.

The only thing I did was instelling the DNxHD plugin, but It seems strong that it has anything to do with it.

Because it worked before, I have a full sequence with stuff which I have to replace with other footage now (proress's). Not so difficult, but lots of work...

Cry for help for the Adobe Update team!! Why did it stop working?!

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36. Jim Simon,

Feb 27, 2013 5:34 AM in reply to PeterCE

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Have you tried deactivating and reactivating? Clearing the Media Cache and Database?

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