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theyellowrubberduck
Currently Being Moderated

C300 MXF import fails across CS6

Sep 7, 2012 7:30 PM

Tags: #error #premiere #import #encoding #encoder #cs6 #transcoding #prelude #ingest #c300

I am having trouble with footage shot with the Canon C300.

In Premiere, Prelude, & Media Encoder Ingest/Import fails with 'generic error' or 'unable to read xmp'

I can play the footage in Resolve 9, & in VLC.

I have tried transcoding it using Pavtube MXF Converter.

When transcoded to MPEG2 the ingest/import still fails.

When transcoded to WMV it can then be ingested/imported.

 

Has anyone else experienced this?

Anyone have a solution?

 

Thank you community :-)

 
Replies
  • Currently Being Moderated
    Sep 7, 2012 7:49 PM   in reply to theyellowrubberduck

    What version of Premiere are you using?

     
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  • Currently Being Moderated
    Sep 7, 2012 7:57 PM   in reply to theyellowrubberduck

    Try updating to 6.0.2

     
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  • Currently Being Moderated
    Sep 7, 2012 8:20 PM   in reply to theyellowrubberduck

    I'm using Cannon .mxf on CS5.03, CS5.5.1, and CS6.02 without issue.

     

    I'm able to import the files through P-Pro media browser in CS 5.5 and CS6.020 and edit natively.

    I'm able to inmport the native mxf files and edit in CS 5.03

     

    Adobe bridge and Adobe media encoder can see and employ the files as well.

     

    The camera is an XF100, but I believe that it uses the same XF codec that the C300 uses.

     
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  • Currently Being Moderated
    Sep 7, 2012 9:19 PM   in reply to theyellowrubberduck

    And you are importing the .mxf file?

     

    Did you copy the entire CF card contents to your media drive?

     
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  • Currently Being Moderated
    Sep 7, 2012 9:43 PM   in reply to theyellowrubberduck

    Well import folder will bring up the File format not supported warning, because there are folder structure and meta info files in there that shouldn't be imported. However, you should be able to import a .mxf, otherwise I'd say your Premiere install is bad.

     

    Of course this is again predicated on the assumption that the XF100  and C300 use the same codec, which I think they do.

     
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  • Currently Being Moderated
    Sep 7, 2012 11:18 PM   in reply to theyellowrubberduck

    Are you using the media browser? Or just the standard import method?

     

    If you're not using the media browser try using it to import your footage and set the media browser to view as "cannon xf".

     

    Here is a link on using the media browser (not the standard import method)

    http://helpx.adobe.com/content/help/en/premiere-pro/using/transferring -importing-files.html#import_files_with_the_media_browser

     

    Although if you've already tried this then just disregard my post.

     
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    Sep 11, 2012 3:17 PM   in reply to theyellowrubberduck

    That makes two of us.  I'll let you know if I find a solution.

     
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  • Currently Being Moderated
    Sep 11, 2012 8:26 PM   in reply to theyellowrubberduck

    Have you tried a re-install of CS6? Having to transcode files that should play natively is a heck of a problem. I would wipe the system drive and start agian. Contacting Adobe support is also on tap.

     

    This should work; from CS6 white papers:

     

    "Adobe Systems and Canon have collaborated to bring highly e&cient, #le- and tape-based work!ows

    to Adobe Premiere Pro CS6 so"ware, giving users the ability to natively edit HD and SD footage shot

    with Canon video cameras, including the Canon EOS C300 Digital Cinema camera, Canon XF305/300,

    and Canon XF105/100, which record video on solid-state media using the powerful Canon XF

    MPEG-2 codec with Full HD 1920x1080 resolution, 50Mbps bit rate, and 4:2:2 color sampling."

     
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  • Currently Being Moderated
    Sep 12, 2012 3:47 AM   in reply to theyellowrubberduck

    I can confirm I've been editing C300 mxf footage successfully. I import files using Media Browser.

    CS6.02 (been using Premiere since CS6).

     

    This is on a MacPro 4.1, 2.8Ghz Quad, OS10.6.8, 10Gb RAM, NVidia GTX285, Blackmagic Decklink Studio.

     

    All drivers updated.

     

    Since the upgrade to CS6.02 a few days ago I've experienced some lag when stopping play in the timeline, but this is not confined to Canon C300 files.

     
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  • Currently Being Moderated
    Sep 13, 2012 9:58 AM   in reply to theyellowrubberduck

    I have XF100 and XF300 footage working flawlessly in 6.02 on windows.

     

    I guess it is the same codec as C300.

     

    It as always worked since 5.5, but had some tearing issues in 6.0 and 6.01, but all is fine in 6.02

     

    Ulf

     
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  • Currently Being Moderated
    Sep 13, 2012 10:02 AM   in reply to UlfLaursen

    Have youtied reinstall?

     

    Uninstall

     

    Run adobe ceaner tool 

    Http://www.adobe.com/support/contact/cscleanertool.html

     

    Reinstall

     

    Ulf

     
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  • Currently Being Moderated
    Sep 13, 2012 10:29 AM   in reply to theyellowrubberduck

    Hope it works out for you, Mark.

     

    Ulf

     
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  • Currently Being Moderated
    Sep 13, 2012 12:58 PM   in reply to theyellowrubberduck

    You may need to re-load your OS if there are any hard to find codec conflicts.

     
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  • Currently Being Moderated
    Sep 13, 2012 6:37 PM   in reply to theyellowrubberduck

    theyellowrubberduck wrote:

     

    The footage plays in all non-adobe software such as VLC, GOM, PavTube,

    Resolve etc.

    Don't think there is a codec problem.

    I will install Adobe Media Player & see if it can play though...

     

    Mark

     

    Because it works in a media player does not mean that you don't have a codec conflict. The adobe media player will not solve your issue. It is a discontinued product from adobe that they shelved two years ago. It was a flash player.

     
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  • Currently Being Moderated
    Sep 13, 2012 5:51 PM   in reply to theyellowrubberduck

    Codec packs are notorious for bricking editing systems, while they may or may not affect players. Players and editors can also employ separate decoders for the same codec.

     

    If you know of any 3rd party or shady codec packs added to the system, it might be as simple as uninstalling it. It might be as pervasive as to make you need to wipe your system drive and start from scratch.

     
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  • Currently Being Moderated
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    Oct 16, 2012 6:08 PM   in reply to theyellowrubberduck

    This problem has not yet been resolved. Some C-300 files I've been working with were cleared out of a project, and when trying to reimport the .mxf's I get the same, "generic error." Clean install of CS6.0.2, and files should be the same XDCam MPEGs that Premiere natively supports. The files cannot import through the Import function or by Importing through the Media Browser.

     
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  • Currently Being Moderated
    Oct 17, 2012 9:43 AM   in reply to theyellowrubberduck

    Full version Premiere CS6.0.2, downloaded through Creative Cloud, all files local.

     
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  • Currently Being Moderated
    Oct 30, 2012 6:42 PM   in reply to theyellowrubberduck

    Im having the exact same problem on multiple systems. No fix yet sadly

     
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  • Currently Being Moderated
    Nov 1, 2012 5:13 AM   in reply to theyellowrubberduck

    I agree with the  theory it should work, but am stuck with the reality it

    does not for me.

    Has anyone edited Canon C300 footage on a PC/Windows install of CS6?

     

    Mark

     

    I am working with C300 video a lot, import through media browser, all works very well...

     
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  • Currently Being Moderated
    Dec 21, 2012 11:56 AM   in reply to Pete Berthet

    Still no fix

     

    There has to be a better way than transcoding everything with FCP 7 then importing.

     
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  • Currently Being Moderated
    Feb 27, 2013 2:10 AM   in reply to JMS Edit

    Still no solution?

     

    I have the same problem. The strange thing is that I was able to edit the C300 MXF files the first couple of months that I was using the program! But suddenly it stopped working.

     

    The only thing I did was instelling the DNxHD plugin, but It seems strong that it has anything to do with it.

     

    Because it worked before, I have a full sequence with stuff which I have to replace with other footage now (proress's). Not so difficult, but lots of work...

     

    Cry for help for the Adobe Update team!! Why did it stop working?!

     
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  • Currently Being Moderated
    Feb 27, 2013 5:34 AM   in reply to PeterCE

    Have you tried deactivating and reactivating?  Clearing the Media Cache and Database?

     
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