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lexi.29
lexi.29
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Acrobat suddenly stops functioning

Sep 8, 2012 8:39 AM

Categories: Windows

My Adobe Acrobat decided to stop working one night all of a sudden, it wont open, etc. even though I had just used it successfully a few minutes before hand. The next day I noticed that there was an Adobe update to install upgrades, which I did hopng that would remedy the problem, but it didn’t work instead I got a Fatal Error message – Acrobat failed to connect to a DDE server. I tried to repair acrobat from the Programs panel but only given the option to uninstall or change.  How can we fix this?

1589 Views   6 Replies   Latest reply: lexi.29, Sep 18, 2012 7:30 PM
 
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  • Hitender Prakash
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    1. Hitender Prakash,
    Sep 17, 2012 7:49 AM   in reply to lexi.29
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    Hi,

     

    Can you please tell me that what version of Acrobat you have on your machine. As your Acrobat does not launch, you will have to check the version in "Control Panel -> Add and Remove Programs".

    As you have mentioned that you see only two options "Uninstall" and "Change", let me inform you that "Change" is actually the option to repair the application so proceed with it and Installer shield will appear, click next  and in the following dialog you will see options " Modify" , Repair and Uninstall. Select radio button for "Repair" and proceed.

     

    I hope that repairing the Acrobat will solve your problem.

     

    Thanks.

     
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  • lexi.29
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    2. lexi.29,
    Sep 17, 2012 8:40 PM   in reply to Hitender Prakash
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    I have Adobe Acrobat X Pro, Version 10.1.4. I tried what you suggested

    below but it did not work. Do you have any other suggestions? I really need

    Acrobat to start functioning again!

     

    Thanks.

     
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  • Bill@VT
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    3. Bill@VT,
    Sep 17, 2012 10:10 PM   in reply to lexi.29
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    Maybe we should back up and get a bit more info. What OS are you using and is it 32 or 64 bit? When you say stops functioning, I understand from the discussion that it will not even open. Does that mean from the program icon itself or when you try to select a PDF to edit? If you have not tried the program icon, then try it.

     

    As for updates, you can download them from http://www.adobe.com/support/downloads/product.jsp?product=1&platform= Windows and install any updates available in order (generally they are not cumulative).

     
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  • Hitender Prakash
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    4. Hitender Prakash,
    Sep 18, 2012 1:23 AM   in reply to Bill@VT
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    Hi,

     

    Is Acrobat on your machine part of CS6 ?? If yes, then please follow the steps as mentioned here in the thread

    http://forums.adobe.com/message/4529681#4529681

     

    1. Make sure you are connected to the internet.
    2. Launch a regular  CS6 product other than Acrobat or Flash Builder (for example: Photoshop, After Effects, Premier Pro, InDesign, Flash Professional, Illustrator, Dreamweaver.)
    3. Click on Help->Deactivate .
    4. Deactivate the application. Quit application.
    5. Launch a regular  CS6 product other than Acrobat or Flash Builder (for example: Photoshop, After Effects, Premier Pro, InDesign, Flash Professional, Illustrator, Dreamweaver.)
    6. Accept Eula.
    7. Register trial by signing in. Let the app launch.
    8. Quit and relaunch the app. Wait for UI to come.
    9. Click on License This Software button on the UI.
    10. Click on Sign in .
    11. Serial number screen will come
    12. Enter the serial number in the serial number screen and click Next.
    13. Quit app and relaunch the app while connected on the internet .

     

    After this if you launch Acrobat it will launch and run forever without trouble. In case you still face a problem , try relaunching the other CS6 app once more and then launch Acrobat.

     
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  • David Kastendick
    3,218 posts
    Apr 7, 2010
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    5. David Kastendick,
    Sep 18, 2012 12:23 PM   in reply to lexi.29
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    Sounds like you're encountering this: http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days .html 

     

    Be sure to update your CS6 applications via the Adobe Application Manager.

     

    -David

     
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  • lexi.29
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    6. lexi.29,
    Sep 18, 2012 7:30 PM   in reply to Hitender Prakash
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    Yes, this finally worked. Hope it doesn't happen again. Thank you!

     
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