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jeanie.porter
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Adobe Reader not working

Sep 10, 2012 6:59 PM

Tags: #pc_build;

I am unable to access the videos in my personal website (www.jeanieandgaryporter.myshaklee.com) which use Adobe Reader. I recently installed an update from Adobe - I have Adobe Reader X - am wondering if it is corrupted somehow. I sent my problem to Shaklee Field Support and they said they could access the videos on my website with no problem. so it is my computer. What can I do to fix this?

 
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  • Currently Being Moderated
    Sep 10, 2012 7:40 PM   in reply to jeanie.porter

    I have looked at the videos on the site you mention; they play fine with Adobe Flash Player.  Maybe you should install Flash Player on your computer → http://get.adobe.com/flashplayer/

     
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    Sep 11, 2012 7:02 PM   in reply to jeanie.porter

    What is your web browser?  If Internet Explorer, check

     

    Note that Flash Player is a browser add-on, not an executable program.  You will not find it in your program list, nor as a desktop icon.

     

     

    [topic moved to Flash Player forum]

     
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    Sep 14, 2012 10:50 AM   in reply to jeanie.porter

    You will have to install it on your FireFox browser(doesn't come standard with it, and it is a different piece of software). Here is a download link:

    http://get.adobe.com/flashplayer/?promoid=JZEFT

    Be sure to open that link in FireFox only. If you open it in IE, it will reinstall the IE version and not the FireFox one.

     
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    Sep 14, 2012 10:03 PM   in reply to jeanie.porter

    Download the installer for Firefox from http://get.adobe.com/flashplayer/otherversions/

     
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    Sep 16, 2012 10:53 PM   in reply to jeanie.porter

    Hi,

     

    It opened Internet Explorer to provide you the "Installation successful" message, because Internet Explorer is your default browser.

    Could you please open Firefox.

    Click Tools > Add-ons.

    See Shockwave Flash is listed there. Enable it by clicking the Enable button.

    Also, go to the following page using Firefox and let us know if you see any animation there: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

     

    Thanks,

    Sunil

     
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    Sep 17, 2012 2:13 AM   in reply to jeanie.porter

    Flash Player has two different installers; one for Internet Explorer (ActiveX) and one for other browsers (plugin).

     

    You need to install the Flash Player plugin (for Firefox) as well; download it from http://helpx.adobe.com/content/help/en/flash-player/kb/installation-pr oblems-flash-player-windows.html#main-pars_header and run it.

     
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    Sep 17, 2012 7:10 PM   in reply to Pat Willener

    Pat Willener wrote:

     

    Note that Flash Player is a browser add-on, not an executable program.  You will not find it in your program list...

    You got me out off base Pat... What're you talking about?

     

    FlashInstalled.JPG

     

    It has always been there! If not, how would you uninstall it the standard way?, i.e. without the uninstaller tool.

     
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    Sep 17, 2012 8:05 PM   in reply to RickCP

    From the original poster's question I understood that she was expecting an icon on the desktop, or in the Start Programs list - that's what I meant.

     

    Naturally there's an entry in the Control Panel's Programs and Features (formerly Add/Remove Programs).

     
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  • Currently Being Moderated
    Sep 17, 2012 10:19 PM   in reply to jeanie.porter

    Can you tell me if you have the 32-bit or 64-bit version of Windows 7?

     

    Open Windows Explorer and navigate to this folder C:\Windows\system32\Macromed\Flash - do you have a file in there that starts with NPSWF and ends with .dll ?  If so, then the Flash Player plugin for Firefox is installed.

     

    If it is there, but you still cannot view videos in Firefox, open Tools | add-ons, then click on Plugins.  Do you see Shockwave Flash in there, and is it enabled?

     
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    Sep 19, 2012 12:06 AM   in reply to jeanie.porter

    Your reply did not contain any information.

     
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