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joceybella
joceybella
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Could Not save File File Not Found

Sep 11, 2012 12:49 PM

After installing Mountain Lion, Adobe Fireworks now returns an error message when exporting via Image Preview.

“Could Not Save File” “The File Was Not Found” The file does save, but you have to click ok to get the error message to go away.

The new fireworks is suppose to be about a faster work flow, this in fact interupts the work flow by clicking the ok button. Totally annoying. Is there a fix to this problem?

3023 Views   11 Replies   Latest reply: heavymark, Mar 8, 2013 6:11 AM
 
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  • Manish-Sharma
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    1. Manish-Sharma,
    Sep 11, 2012 1:00 PM   in reply to joceybella
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    Moving the topic to Fireworks Forums

     
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  • joceybella
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    2. joceybella,
    Sep 11, 2012 1:10 PM   in reply to Manish-Sharma
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    Hoping someone at Adobe can actually answer this problem or provide an answer.

     
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  • ChrisG4620
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    3. ChrisG4620,
    Oct 1, 2012 4:08 AM   in reply to joceybella
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    I have the same problem.

     

    Running:

    - Fireworks CS5 (11.0.0.484)

    - OSX 10.8.2

     

    Please help! It's super annoying.

     
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  • fyodor
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    4. fyodor,
    Oct 15, 2012 5:24 AM   in reply to ChrisG4620
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    I upgraded to the Creative Cloud and I am still getting this error.  Very, very annoying.  Please help Adobe!!

     
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  • PMD3
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    5. PMD3,
    Nov 8, 2012 11:01 AM   in reply to joceybella
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    I figured a way out of this to correct the problem. I went back into my Time Machine (or external hard drive) and restored all of the Fireworks files from a date before OS upgrade, replacing all. It worked. I am now able to use the export wizard and export functions without the error message "File Could Not be Found".

     
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  • groove25
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    6. groove25,
    Nov 8, 2012 11:15 AM   in reply to PMD3
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    An interesting solution!

     

    When you say "all of the Fireworks files", could you be more specific about what files or folders you restored?

     
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  • PMD3
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    7. PMD3,
    Nov 8, 2012 11:57 AM   in reply to groove25
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    Certainly. I clicked on Applications, then Adobe Fireworks CS3, then Restore (if you are using a time machine with a Mac). The files that went with the entire Fireworks CS3 folder were:

     

    • Adobe Fireworks CS3.app
    • Configuration (Folder)
    • Legal (Folder)
    • Plug-Ins (Folder)
    • Required (Folder)
    • Samples (Folder)

    Screen Shot 2012-11-08 at 2.47.23 PM.png

     
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  • groove25
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    8. groove25,
    Nov 8, 2012 1:05 PM   in reply to PMD3
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    Cool! Thanks for sharing this.

     

    I wonder if there's just a single item that requires restoration or if it's the entire folder. Users who try this might want to consider first making a backup copy of their Configuration folder, if they've made any changes to it since their OS upgrade (i.e., commands, auto shapes, textures, patterns, etc.), and perhaps the Plug-Ins folder, as well, if it's something they've used.

     
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  • Brad Dye
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    9. Brad Dye,
    Dec 12, 2012 6:29 AM   in reply to joceybella
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    I am disappointed in Adobe. They shouldn't be taking this long to correct an issue like this. I have been using Fireworks for many years -- on an almost daily basis -- and this is a royal pain in the derriere.

     

    Brad Dye, Editor

    The Wireless Messaging News

     
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  • rutherfordcreative
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    10. rutherfordcreative,
    Jan 16, 2013 3:01 PM   in reply to joceybella
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    A coworker of mine ran into this issue yesterday and I was able to resolve it by reinstalling Fireworks over his current install.

     

    For Adobe (in case they are reading this), neither removing all preferences nor repairing OSX permissions fixed the issue.

     
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  • heavymark
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    11. heavymark,
    Mar 8, 2013 6:11 AM   in reply to joceybella
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    To add, I just did a fresh install of mountain lion in hopes of resolving some of these Fireworks bugs. To note, I used disk utility and wiped the drive completely clean, installed fresh copy of Mountain Lion on Retina MacBook Pro (latest model).

     

    Did not restore any files or settings. Went straight to creative.adobe.com and installed Fireworks (latest version) and the problem exists still. Just wanted to make sure everyone this is a bug with Fireworks when using the latest stable version of Adobe and Mac and not anything to do with preferences, other apps permissions or such.

     
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