TCS 4 upgrade installation issue

[mandrill22]

Hi,

Our IT department could not get the downloaded update (TCS 3.0 to TCS 4.0) to install properly. It would pause and ask for Disk 2 (??) with no option for directing it to the downloaded files. I downloaded the trial version and installed it; seems to be working OK (without the serial number).

Can I register the trial version that is currently installed with the serial number I have been provided? If yes, then how do I register? Or, is it safer to allow the trial period to expire and then provide the serial number? I don't see where I can enter the serial number with the trial version.

Thanks!

[anarora]

I think some installation files may be missing in your downloaded setup and hence you are getting the prompt for Disk 2. Please try a fresh download from the web installer.

You can register your trial with a Adobe ID and a serial number anytime. When you launch the product, a Trial screen comes up. Select License Your Software button, then enter your Adobe ID ( you will need to create a new one in case you don't already have it). Once registered, you will get Serial Number screen where you can enter the serial number provided to you.

Hope that helps,

Anchal Arora    

Adobe Engineering

[mandrill22]

Hello Anchal,

Thanks for your response. The problem with your suggestion is that I never get Trial screen when I launch any of the applications in TCS 4.0.

Can I register the product online through My Adobe>My Products and Services>Register New Products ?

Thanks,

Nadeem

[Jeff_Coatsworth]

Do you have a Deactivate option available in any of the suite components' Help menu?

[mandrill22]

Jeff,

Yes, I do have a dectivate menu item in Help.

[Jeff_Coatsworth]

Try deactivating and then activating again with your serial number

[mandrill22]

OK, thanks! I'll give that a try, but I think I'll finish my current project first (just in case that unleashes any Adobe gremlins ).