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TCS 4 upgrade installation issue

Sep 17, 2012 5:25 PM

Hi,

 

Our IT department could not get the downloaded update (TCS 3.0 to TCS 4.0) to install properly. It would pause and ask for Disk 2 (??) with no option for directing it to the downloaded files. I downloaded the trial version and installed it; seems to be working OK (without the serial number).

 

Can I register the trial version that is currently installed with the serial number I have been provided? If yes, then how do I register? Or, is it safer to allow the trial period to expire and then provide the serial number? I don't see where I can enter the serial number with the trial version.

 

Thanks!

 
Replies
  • Currently Being Moderated
    Sep 18, 2012 11:38 PM   in reply to mandrill22

    I think some installation files may be missing in your downloaded setup and hence you are getting the prompt for Disk 2. Please try a fresh download from the web installer.

    You can register your trial with a Adobe ID and a serial number anytime. When you launch the product, a Trial screen comes up. Select License Your Software button, then enter your Adobe ID ( you will need to create a new one in case you don't already have it). Once registered, you will get Serial Number screen where you can enter the serial number provided to you.

     

    Hope that helps,

    Anchal Arora    

    Adobe Engineering

     
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  • Currently Being Moderated
    Sep 19, 2012 10:39 AM   in reply to mandrill22

    Do you have a Deactivate option available in any of the suite components' Help menu?

     
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  • Currently Being Moderated
    Sep 19, 2012 10:51 AM   in reply to mandrill22

    Try deactivating and then activating again with your serial number

     
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