Error installing Premiere Elements 10 on Mac OS X

Report · Sep 22, 2012

Error when installing Premiere Elements 10 on MacBook Air; Mac OS X 10.7.4. Installation fails. How to fix this:

Exit Code: 7

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 9 error(s), 9 warning(s)

WARNING: DS013: Payload {0175676F-8C92-49F2-9131-D0D6AD654B41} AdobeHelp 3.4.0.0 is already installed and the session payload {EB3A47AA-B4E2-4857-A69C-92A6E097F24C} AdobeHelp 3.5.0.0 has no upgrade/conflict relationship with it.

WARNING: DS013: Payload {298CF0B0-8B47-46DF-B726-8E4BFAD5432E} AdobeHelp 1.0.0.0 is already installed and the session payload {EB3A47AA-B4E2-4857-A69C-92A6E097F24C} AdobeHelp 3.5.0.0 has no upgrade/conflict relationship with it.

ERROR: DS013: Verifying payload integrity : Failed with code 1

WARNING: DW034: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.

----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------

ERROR: DW006: Apple Package failed to install successfully.

WARNING: DW036: Payload cannot be installed due to dependent operation failure

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050: - Smartsound3: Install failed

ERROR: DW050: - Photoshop Camera Raw for Elements 10: Install failed

ERROR: DW050: - Smartsound1: Install failed

ERROR: DW050: - Adobe Premiere Elements 10: Failed due to Language Pack installation failure

ERROR: DW050: - Adobe Premiere Elements 10_LangPacken_US: Install failed

ERROR: DW050: - Smartsound2: Install failed

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Report · Sep 27, 2012

Hi ,

We really apologize for all the inconvenience which has caused you.

I am sorry DerekKoehl I don't see anything actionable within the summary you have posted. Please follow the steps listed in Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html to manually review your installation logs.

In the meanwhile if these steps doesnt resolve your issues you can contact Adobe support by following the link below:

http://helpx.adobe.com/contact/

Thanks

Mandhir

Adobe Community

Error installing Premiere Elements 10 on Mac OS X