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Alive99
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Jagged Text/Images not working in high quality display

Sep 24, 2012 7:26 PM

I have CS4 suite of products.

Windows 7

Issue:  Text displays as jagged and images will not display in high quality.

 

Background:

For a few years I've been using CS4 on a laptop running Vista.  It worked fine. Due to a failing hard drive, I had to switch to a newer laptop running Windows 7.  I installed CS4 products.  InDesign is the program with issues at this moment, and I installed all updates 6.0.1-6.0.6 for the program.  Text will not display crisply and any images, even when linked, even when high res, will not display as high quality.

 

All this is happening with a previously created document and with any new documents.  To clarify, for the new documents, I can create a text box, type in it and it will be crisp.  Wait a few seconds or change pages or save and reopen and it will then become unclear.  The same holds true for images. I will place an image, change to high quality display, and it will be perfeclty fine for a few seconds then revert to what looks like typical, even though it is not.

 

All will appear OK when exporting to a PDF, for instance.

 

Why would text and images appear correctly and then not correctly??

 

Help!

885 Views   11 Replies   Latest reply: Peter Spier, Sep 25, 2012 5:43 PM
 
Replies
  • Peter Spier
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    1. Peter Spier,
    Sep 25, 2012 3:11 AM   in reply to Alive99
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    Do you use a mouse to scroll the page?

     

    I've seen this more times than I can count on my system when I use a Logitech mouse with a tilt-wheel to scroll horizontally, and I saw it the other day when trying a Microsoft mouse and using the scroll wheel to scroll vertically. I so seldom use the touchpad on my laptop that I don't know if that does it too.

     

    I've discovered that you can "fix" the display by holding down the Alt + Spacebar keys to get the hand tool and click anywhere inthe document. Sometimes this works for the rest of the diting seesion, sometimes just until I scroll again, and it seems to vary withthe version of ID. Dragging a window scroll handle and scrolling seems to do the same thig for restoring the view, but it means you actually have to scroll, whereas the hand tool just requires a click.

     
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  • Alive99
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    2. Alive99,
    Sep 25, 2012 5:58 AM   in reply to Peter Spier
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    No, I never use a mouse!  I use the touchpad only.  It's just perplexing that all worked perfectly with Vista but not with Windows 7.  I'll try the hand tool and window scroll.  Maybe I should just upgrade to CS6.  :-)

     
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  • Peter Spier
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    3. Peter Spier,
    Sep 25, 2012 6:33 AM   in reply to Alive99
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    I still get my problem in CS6.

     
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  • Eugene Tyson
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    4. Eugene Tyson,
    Sep 25, 2012 6:36 AM   in reply to Alive99
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    Have you switched off the Windows Aero theme? http://www.howtogeek.com/howto/windows-vista/disable-aero-on-windows-v ista/

     

    That might help.

     
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  • Alive99
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    5. Alive99,
    Sep 25, 2012 2:39 PM   in reply to Peter Spier
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    So, the hand tool trick worked.  I'll have to get into the habit of doing this every time I open ID. 

     
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  • Alive99
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    6. Alive99,
    Sep 25, 2012 2:40 PM   in reply to Eugene Tyson
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    Switching off the Aero theme did not work. 

     
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  • Peter Spier
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    7. Peter Spier,
    Sep 25, 2012 2:46 PM   in reply to Alive99
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    Would you mind reporting this as a bug? I've done so once already, but it's low priority (at the time I thought it only happened with Logitech mice). If others report it as well it might get bumped up the ladder a bit and we'll see a fix some day.

     

    Adobe - Feature Request/Bug Report Form

     
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  • Alive99
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    8. Alive99,
    Sep 25, 2012 3:04 PM   in reply to Peter Spier
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    Done.

     
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  • Peter Spier
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    9. Peter Spier,
    Sep 25, 2012 3:19 PM   in reply to Alive99
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    Thanks. Don't hold your breath, though while we wait.

     
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  • Alive99
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    10. Alive99,
    Sep 25, 2012 5:32 PM   in reply to Peter Spier
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    Just out of curiosity: what's your graphics card?  In researching this issue (by Google-ing) before posting to this forum, I did find some people commenting about the possibility of the graphics card being the culprit. Their ID issue may not have been exactly the same as ours, but they were similar.  On the laptop I use now, it is Intel Graphics Media Accelerator HD.  In contrast, the laptop running Vista (ID worked fine on it) has ATI Radeon HD 3200 Graphics card. 

     
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  • Peter Spier
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    11. Peter Spier,
    Sep 25, 2012 5:43 PM   in reply to Alive99
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    My desktop has an Asus card with a Radeon HD 6570 chip and 1 gb of RAM. I believe the laptop uses and Nvidea card, but it's put away at the moment. I use it so seldom that I can't swear I've seent eh problem there, but I think I have. I think one of the other users with a similar issue reported it with an Alps trackpad, but again, I'm not certain.

     
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