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Can't intall Photoshop CS6 - "Inconsistency in Installer Database"

Sep 27, 2012 11:56 AM

Tags: #photoshop #cs6 #installer #sucks #exit_code_15

This is terrible.  Was using GIMP; found CS6 on sale, thought I'd give it a try.  I'm missing GIMP already.


Bought fresh new DVD.


Ran installer.


Fails.  Here's teh dump:


"Your installation encountered errors...Inconsistency on the installer database.  Please restart..."


Exit code:15

ERROR: ASU has quit unexpectedly.

ERROR: Media DB Error : 18


This is like DOS-era stone age error message and failure recovery.




Still fails.


Went to adobe, manually registered my serial number; website accepts it.  Re-tried installer, still fails.


Ran the diagnosis utility; no dice.  The Token is 40-69367-113227092012.


Wasted time trying 'cleaner' - no dice.



  • Currently Being Moderated
    Sep 27, 2012 12:12 PM   in reply to mr_walsh

    I was adviced to delete all previous versions of CS 5 and earlier (which made me extremely nervous), including the clean up program (can't remember now, check the thread) and then try to install again. It finally worked! I hope you'll get it eventually!

    Mark as:

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