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Solution for flash player crashing problem

Oct 1, 2012 5:55 PM

Tags: #flash #crash #crashing #player #solution #crazy #anger

This fix works pretty well, as all the latest versions of flash crash continuously, on almost every video.


First, download these two items:


Flash player Uninstaller

1. Flash player Uninstaller - ll_flash_player.exe



1. html


[Editors Note: I updated the link to point to the Flash Player archives page, instead of the non-Adobe site.  Please, ALWAYS download Flash Player directly from Adobe to ensure you have a valid, authentic copy.  Malware distributors often attempt to trick users into installing malicious files by naming them as legitimate software programs.  Wherever possible, always download software from the author's site.]


Run the Uninstaller (with browsers closed).


Then run the new Installer. You should not have problems anymore.


This version also switches from full screen and back, smoothly (without freakin crashing).


So far, it is running smooth as a lamb. I have no idea what is wrong with the other versions of flash player, but it is annoying. Even the very latest version crashes.


I am back to enjoying videos again, hope you will be too. :-)

Branched to a new discussion.
  • Currently Being Moderated
    Oct 1, 2012 1:38 PM   in reply to Adobe Is a Hack



    We'd like to understand the crashing problem that you're running into.  It's most likely related to the drivers or graphics hardware on your system.  It's definitely something we're interested in fixing.


    If you're on Windows, can you tell me what version you're using (Vista, Windows 7, etc) and provide the output of dxdiag for your system?


    On Vista:

    Click Start > Run > type dxdiag and hit Enter


    On Win7:

    Click Start > type dxdiag into the search box and hit Enter


    Click Save All Information, and attach the output?  You can use something like, dropbox, or if you're an Adobe Creative Cloud subscriber to attach the file.


    Best regards,

    Jeromie Clark

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  • Currently Being Moderated
    Oct 1, 2012 3:18 PM   in reply to Adobe Is a Hack

    Thanks for the follow-up.  It's definitely something we want to fix.


    Can you tell me what the exact model of your video card is?  I'd like to build out an equivalent machine and test. 


    Again, output from dxdiag would be ideal.  It's built into the OS, and is already installed on your machine.  The output will give me the exact model and driver information that I need to reproduce your configuration. 



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  • Currently Being Moderated
    Oct 1, 2012 7:33 PM   in reply to Adobe Is a Hack

    I've changed your title back to the original one posted.  I was trying to make the post more discoverable, and my understanding from our previous conversation was that you were seeing this on Windows 8.


    In general, we'd really like to collect data from people that are crashing consistently to understand the individual issues, find the root-cause and get them fixed in the product. 


    As a first step, we'd recommend that people update to the lastest available version of their browser and graphics drivers, and then install the latest Flash Player from


    There's a guide for finding the latest graphics drivers for your system here:


    If you still continue experiencing problems after updating, please work through our Video Troubleshooting Guide:


    If you're still experiencing problems after that, we'd like to work with you to get it fixed.  The best way for us to do that is to reproduce the issue here by trying to replicate your combination of software and hardware and visitng the content that causes you to experience the crash.


    To that end, the following information would be particularly helpful:


    For Windows users, the output of the DirectX Diagnostic Utility will give us enough information to 

    Start > Run > Dxdiag

    Choose Save All Information

    Attach the output to the bug



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  • Currently Being Moderated
    Oct 2, 2012 4:50 PM   in reply to Adobe Is a Hack

    Hello, i would like to bump into this thread.


    Flash is crashing and feezing in Mozilla Firefox here. It's unusable. And i have also noticed playback freezes in Pale Moon x64 and Internet Explorer (which i first did not notice, they are happening less often).


    I have two videocards in my system. Problems happen on both videocards. I don't use them both, just one at a time. Depending on the display i use.

    ATI HD3400  (12.1 Catalyst, but also on 9.x drivers)

    Geforce GT220 (always latest)

    Please refer to attached DXdiag for more info




    Flash: 11.4.402.278 - i couldn't even use Firefox on my ATI card anymore. Firefox would crash and freeze immediately on any Flash content. I had to force end the Firefox process.

                                   Usable on GT220 card, but still crashes and freezes.


    Other symptons, before playback ends:


    - Green screen and audio distortion.  Timer is still running, but no video and audio.

    - Distorted screen (pixel blocks) and screen freeze. Timer is still running, but no video and audio.

    - Freeze on playback or it just stops immediately and then skips to the end of the video.


    All these problems happen involuntary.

    Any flash 11.x version produces all symptoms.

    Flash 10.3 version still freezes on playback. Playback just stops and i hear some audio distortion.

    I even reverted back to Flash 10.2 , while it plays much much better it still freezes on playback with audio distortion. However : playback continues when for example on i disable HD and re-enable it. Perhaps to reset the playback or something.

    On other Flash versions i have to refresh the complete browser...



    - Firefox 15  and Firefox 3.6

    - Pale Moon x64 


    - Mostly all flash versions 10.2 and up.

    - Turned off hardware acceleration and protected mode

    - Firefox Safe mode (so all plugins and add-ons except flash are disabled)

    - I fiddled around with some driver versions for my videocard.

    - I tried a different router. Turned off firewall.

    - memtest to check out my memory


    Well i basically tried everything i can think off.

    I spent the last four days to try to fix this. I am going crazy here...  

    I don't remember when this started happening.

    Jeromie Clark, please.. this needs to be debugged. For me it's a big drama.

    Also, i watch hdtv, dvds, blu ray, video, edit video and audio on my system without problems. I experience no system crashes or other strange behavior.

    I have this hardware for about 3 years now and these crashes started happening out of the blue.





    Download link for dxdiag file: 0b733e0cb4658a2a441ef80ec9b45a39be76155825853e8b

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  • Currently Being Moderated
    Oct 2, 2012 5:02 PM   in reply to apprentice77

    I can't speak to the Pale Moon project.  It's untested and unsupported from our perspective.


    Win7 x64 with Firefox 15.0.1 and Flash Player 11.4.402.278 is something I can definitely help tackle.  But seriously, it needs to be real Win7 x64.  Running Pale Moon and calling it Win7 will just confuse the data.


    First, I'm curious about what the call stacks from the crashes look like.  In Firefox, can you go to about:crashes, and grab like the top 5 - 10 links for me?  If they start with "bp..." then just copy the links and paste them.  If they're all caps and start with other letters, click to submit them, then copy the resulting URL.


    Can you point me to a URL/URLs where the crashes frequently occur?  Can you give me some idea of how long it takes or what you're doing leading up to the crash?  (I want to try and recreate the crashes here.)


    It would also be helpful to get the contents of both the about:plugins and about:support pages.  You may just have a third-party plug-in that's causing a compatibility problem or something.


    There do seem to be newer drivers available from Nvidia:

    Geforce R304 Driver - Version 306.23 (09/13/2012) for the GeForce 220: er.html


    dxdiag didn't enumerate the details on the ATI card because it was inactive.


    I've seen a couple stability problems related to a third monitor over the years, but usually not two.  If you're motivated, pulling the inactive card would be an interesting test, but if you have hardware acceleration disabled, it's probably something else.


    I'm really curious about the other plugins and extensions, which we can get from about:support and about:plugins, and from the callstacks in the Mozilla crash reports.  I can figure out where it's crashing in the player from that info.  It might give us a hint as to what's going on.

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  • Currently Being Moderated
    Oct 2, 2012 8:08 PM   in reply to Jeromie Clark

    Here are  4 links. I hope these are right, never looked at this data before.







    The freezes, crashes, green screen, etc occor basically on any video. for ex ,

    Basically if i am doing nothing and just let it play a freeze, crash, green screen, etc will occur sooner or later. But skipping through the video will also result in such behavior.


    I have these GT220 drivers (306.23)  installed already.


    hardware acceleration is permanently off indeed.

    Here's a list.  But you know, i think i have ruled out the plugins and addons already because i also used flash on a fresh Firefox install and on a complete new profile without any plugins and addons installed.



    Application Basics

    Name Firefox
    Version 15.0.1
    User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1
    Profile Folder
    Enabled Plugins about:plugins
    Build Configuration about:buildconfig
    Crash Reports about:crashes
    Memory Use about:memory


    Adblock Plus2.1.2true{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
    Add to Search
    Adobe Acrobat - Create PDF1.2trueweb2pdfextension@web2pdf.adobedotcom
    Download Statusbar0.9.10true{D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}
    Fasterfox Lite3.9.9LitetrueFasterFox_Lite@BigRedBrent
    Flash Video Downloader Youtube
    NoScript2.5.6true{73a6fe31-595d-460b-a920-fcc0f8843232} Enable downloading for every
    United States English

    Important Modified Preferences




    Adapter DescriptionNVIDIA GeForce GT 220
    Vendor ID0x10de
    Device ID0x0a20
    Adapter RAM1024
    Adapter Driversnvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
    Driver Version9.18.13.623
    Driver Date8-30-2012
    Adapter Description (GPU #2)ATI Radeon HD 3400 Series
    Vendor ID (GPU #2)0x1002
    Device ID (GPU #2)0x95c5
    Adapter RAM (GPU #2)256
    Adapter Drivers (GPU #2)aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
    Driver Version (GPU #2)8.930.0.0
    Driver Date (GPU #2)12-5-2011
    Direct2D Enabledfalse
    DirectWrite Enabledfalse (6.1.7601.17789)
    ClearType ParametersClearType parameters not found
    WebGL RendererGoogle Inc. -- ANGLE (NVIDIA GeForce GT 220 ) -- OpenGL ES 2.0 (ANGLE
    GPU Accelerated Windows0


    Incremental GC 0

    Library Versions

    Expected minimum versionVersion in use
    NSS3.13.6.0 Basic ECC3.13.6.0 Basic ECC
    NSS Util3.
    NSS SSL3.13.6.0 Basic ECC3.13.6.0 Basic ECC
    NSS S/MIME3.13.6.0 Basic ECC3.13.6.0 Basic ECC



    Shockwave Flash

    File: NPSWF32_11_4_402_278.dll

    Version: 11.4.402.278

    Shockwave Flash 11.4 r402


    Adobe Flash movie



    FutureSplash movie


    Silverlight Plug-In

    File: npctrl.dll

    Version: 5.1.10411.0

    1. 5.1.10411.0





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  • Currently Being Moderated
    Oct 2, 2012 10:28 PM   in reply to apprentice77


    Adobe Is a Hack,


    I kinda tried that version before and now again. It still freezes now and then. But yes it works a lot better than 11.x ,but not perfect.

    Also i have Vsync and tearing problems if HW is turned off. Which are mostly fixed with HW turned on.


    11.4.402.278 is really a no go for me now. Video's play very laggy until the complete thing freezes. Don't know where the lagging came from.


    Tired -_-

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  • Currently Being Moderated
    Oct 4, 2012 7:24 PM   in reply to apprentice77

    @Jeromie Clark


    Comodo seems to be the problem.



    Even with comodo firewall turned off or the program not running Flash wouldn't work. It seems Comodo has some system service always active.

    I completely uninstalled Comodo and works perfect in Firefox now.

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  • Currently Being Moderated
    Oct 5, 2012 11:54 AM   in reply to apprentice77

    That's awesome, thanks!  We'll confirm in our labs today and issue a technote on the forums.

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  • Currently Being Moderated
    Oct 6, 2012 8:39 AM   in reply to Jeromie Clark

    Hi Jerome, please also check this user. After i posted my problem with Comodo + Flash he discovered his problems were caused by NOD32 Firewall. And also, only completely uninstalling would solve the issue.

    It seems for some reason the service of these 2 programs are conflicting with Flash. 





    25. Rognik,



      Oct 6, 2012 2:58 AM    in reply to apprentice77 





    I do not have Comodo firewall; I actually have ESET Smart Security (NOD32 anti-virus + firewall). However, I tried uninstalling it anyway and tested a number of YouTube videos as well as I can confirm that all problems, as far as I can tell, are now gone. Both Flash 10.3 and Chrome's built-in flash installation work as I expect them to.


    At one point I tried disabling the firewall and the problem still existed. However, every time I have tested the issue I did in fact have ESET installed; I never thought that might be causing the issue and thought it was best to always have my anti-virus and firewall installed before surfing the web.


    Thank you very much for finding the problem! This has been driving me absolutely crazy. I don't know what I would have done without you bringing this to my attention.


    As it turns out, my license for ESET expires tomorrow and I received a free copy of Kaspersky anti-virus with my recent hardware purchases (the installation of which caused this problem to appear in the first place). I guess I will be installing that now and seeing if that works any better. It's a shame, because ESET has otherwise worked flawlessly for me over the past 2 years.




    PS: After this I realized that my PC might not have the most recent version of ESET Smart Security (4 instead of 5). I tried installing the newest version from their website and the problem immediately returned. I will try Kaspersky Anti-Virus + Windows Firewall (ugh) for now. Based on recent reviews of ESET Smart Security 5 it may be a good idea to switch to another security suite anyway.



    Was this helpful?  Yes    No  



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  • Currently Being Moderated
    Oct 18, 2012 12:47 PM   in reply to apprentice77

    I can report that unistalling ESET Smart Security 5, does indeed fix the problem with flash videos distorting, turning green and or fast forwarding. My guess is that this is a bug on either of the companies since I've had no problems whatsoever up until two, three weeks ago.

    I would really appreciate it if you could look into this problem since I rather like ESETs products!


    thank you


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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Oct 18, 2012 5:50 PM   in reply to mrs_pink

    Thank you for the heads up.  I'll try Eset out tomorrow and get in contact with them about this issue.



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  • Currently Being Moderated
    Oct 24, 2012 4:42 PM   in reply to Chris Campbell

    Hi, just want to update that 3 weeks later i still haven't seen a single symptom which i had when i had Comodo Firewall installed.

    I now run Outpost Firewall PRO since the day i uninstalled Comodo... Flashplayer plays without any problems. :-)

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