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twastvedt
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Illustrator CS6 Windows crashing on save

Oct 1, 2012 9:13 PM

Tags: #illustrator #save #crash #windows #cs6

Hi all,

I've seen similar questions, but haven't been able to solve this. Apparently randomly, Illustrator crashes when I try to save a file that I last edited several days ago. It consistently crashes on the same file (so trying again never helps), but it doesn't seem that every file is affected. I'm running cs6 on windows 7. I've tried resetting my profile and deleting temporary files (disk cleanup) to no avail. Any thoughts? I'm also not sure where to look for a crash log. Thanks!

 

Trygve

 
Replies
  • Currently Being Moderated
    Dec 7, 2012 3:11 AM   in reply to twastvedt

    Hi

     

    Experiencing the same problemes, Illustrator CS6 on Windows 7.

    Did you find a solution?

     

    Bjørn

     
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  • Currently Being Moderated
    Dec 7, 2012 6:22 AM   in reply to vectorwrangler

    Found a solution that fixed my problem:

    Somehow the permissions to the illustrator prefs folder permissions had been changed to "Read only". Unchecking the "Read only" checkbox made Illustrator capable of saving files again without crashing.

     

    Folders I had to give new permissions: C:\Users\Username\AppData\Roaming\Adobe\Adobe Illustrator CS6 Settings\

     

    Bjørn

     
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