After installing the trial for Adobe Premiere Elements 11, I get error messages whenever I run updates on my existing (installed) CS5 software.
The main error code is: Adobe Application Manager - There was an error installing this update. Please quit and try again later. Error Code: U44M1P210. None of the CS5 products were able to be updated including Camera Raw.
Any help/feedback would be awesome.
This is a new one to me, but then PrE 11 is brand new, and not THAT many users also have one of the Premiere Pro suites.
I would contact Adobe directly. Though with the release of PrE 11, there might be a limited Adobe presence here for a bit. Even with that, you will probably get more direct and instantaneous help, from Adobe.
Going back some years, I had Adobe Production Studio CS 2 installed, and then added PrE 4.0. PrE broke almost everything in my full CS 2 suite, and I had to do a Repair Install of the entire suite. By that time, Adobe was aware of the potential problem, and already had a KB Article, on how to fix things, which helped me, as it saved a lot of troubleshooting. Maybe something similar now? If there ARE issues, that are not unique to a particular installation, Adobe needs to know instantly, so that they can either get out a FIX, or at least publish instructions on getting things back up and running.
Please update your thread, as several of us have both PrE and PrPro on the same machines. I have yet to upgrade to PrE 11, and will see how this shakes out, as I cannot loose my PrPro.
Thanks for the feedback. Funny, I did the same CS uninstall, along with Adobe Cleaner... but the problem persists after fresh install. I did chat with customer support today, and we opened a case number. Right now, their best fix is to update Adobe App Manager to the latest 6.2 version. The tech says it works in some instances. It did not for me. However, I feel a bit more confident after getting the ball rolling.
The ironic part is that I wanted to go with PrPro, but honestly didn't need all the functionality for just small, sporatic, random video clips. So I stumbled on to PrE 11, for minimal cost. It's always the small things that give you the biggest headaches
Sorry to hear that Adobe does not have a "quick fix" yet.
As I have PrPro (Production Premium), I will wait to hear of Adobe's answer to you, before I upgrade my PrE.
Thanks for reporting, and please keep this thread updated.
Would you please share logs from the following location:
<user home>\AppData\Local\Adobe\AAMUpdater\1.0\aamu.log, aamui.log, aamun.log
%temp%\PDApp.log, Elements11OragnizerInstall.log, *PRE11*.log, amt3.log, oobelib.log
<common files>\Adobe\Installers\PRE11 STI installer*.log.gz, Premiere*.log.gz
We'll get back to your at the earliest once we have the logs and can analyse the problem.
It appears that you are an Adobe Employee. Terri Stone (Adobe Forum Team Director) will probably be contacting you, to get your "Adobe Staff" badge.
Thank you for your work on this problem, and hope that Marie's logs will be of help to you. While the majority of PrE 11 users will not likely have the CS 6 Production Premium, or Master Collection, quite a few users here (myself included), do, and could be impacted. I will be following this thread closely, in hopes that Adobe can help out.
Especially with a new release, we extend the warmest welcome to any and all Adobe employees.
A big thanks to you Hunt!
Adobe staff is just happy to help here.
The error code you shared suggests that there was some permissions issue. Please check if the user on your machine has some permissions problem.
We'd wait for the logs from your machine for a further investigation.
No, thank you for your help here.
This error was a new one for me. Until this thread, I had not read of it.
Strangely, there are now two, very similar threads, with very similar error messages, in the Photoshop forum. I do not know if there are any common aspects with those posters. Predicated on this thread, I have asked if they also happen to have PrE 11, or PSE 11, besides PS CS 6. I also linked to this thread, in case there might be some help offered here. Anything that you are able to find out, might well be helpful to others in the PS Forum.
Also, we're very fortunate to have Chris Cox, a Senior Engineer on the Photoshop Team, over there. He is usually able to dig more deeply, than we mere users can, when it comes to error messages. As of yesterday evening, he had not shown up in those threads, but if he does, and has anything to offer, I will add his comments in that forum, to this thread.
@ Maria, good luck,
Be sure to see the second link, http://forums.adobe.com/thread/1075969?tstart=0 as that Photoshop user solved the problem with an uninstall/reinstall of Photoshop, then a successful update of that program. Seems that his problem was with a failed attempted update, though the update, itself, did not throw any error message, and did not indicate the initial failure. SG, and Adobe engineer, seems to have traced that problem to a Certificate issue in the updating process.
That may, or may not have anything to do with Maria's similar error message.
Could you please email those logs to me on my Adobe Id you see here?
I'm not sure if you see/have an 'Upload' option on this foum. If you do, you could please just upload the files and leave a message here
I sent you the text files in 7 emails. I did not see a way to upload 'files' to you, so i pasted the text.
attached is a screen capture of the error message.
I was not able to send you:
PRE11 STI 64Installer*.log
Let me know if there is another way to send.
Also, I noticed that Prem Elements 11 does not install the update either while going through the update process.
Thanks; I received your logs and the logs suggest that for some reason, the OS is NOT able to extract the updates after a successful download. That sounds like the OS has a trouble with the extraction. Nevertheless, we'd like to have a connect session with you to see the problem on your system. Please let me know your comfortable timings a little in advance for a connect session? I'd share the details of the session then.
You can send the logs files on email@example.com
Thanks for looking in to this. Honestly, I am probably not able to have a connect session (I share a computer with my husband, and he is rather uptight about things like this).
for curiosity, I had a friend recreate the same problem on his computer. So, I'm sure this isn't just with me. Do you guys have software testing machines for situations like this?
I will send those files shortly.
I received the logs you sent, thanks. We're looking into this issue. We are trying to reproduce this issue on our test environment.
Meanwhile, could you please update your Adobe Application Manager from the following location:
Could you please download and run the update you're trying to apply from the location below:
This way we can avoid the extracting, which is throwing the error.
I updated extension manager cs5 through that link (appearantly to version 5.0.298), however, afterward the Adobe updater still wants me to update. See attached image. So, I'm not sure if the download on that page is the most current.
Also, it does not appear that the Premiere Elements 11 updated is listed on that page/link yet (shown in the attached image).
Could you please expand the "Adobe Premiere Elements 11" selection to check what update the available there. It should be an ACR patch, which you'd be able to find on the updates link
Let me know if you encounter any issues around it.
Well, Its asking for the Photoshop Camera Raw 7.2 update. The only thing I found close to that was the Adobe DNG Converter 7.2 under "camera raw" on that link... and installing that did not solve the issue... the updater still wants me to update Prem Elements 11 - Photoshop Camera Raw 7.2.
Also, will that throw a monkey wrench into PSD CS5 since it can only update to Camera Raw 6.xyz?
I think finally have a solution to your problem without a peek into your system
It took me a little while to confirm if the following links to the updates could be shared:
Please download & install updates from one of the links above. I hope this resolves your update problem.
Please refer to the below mentioned link for more details around the links:
I tried installing the update after manually downloading from the link I shared and it gave me the same error.
Here's good part: After carefully analysing, I found that the actual link should be the following one:
I've tested it at my end and it works fine for me. I just hope there would be no more hitches in your update
Just thought I'd let u know I had the same problem and just solved it by downloading this adobe manager update:
Thank you for testing this, and for posting the good link. I am sure that will help others, and it gives the "regulars" something to provide to others, should they have the same issues.