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Organiser 11 crashes and won't open

Oct 3, 2012 6:23 AM

Tags: #elements #11 #crashes #organiser

I've downloaded the Elements 11 Free trial and Editor seems to work OK but Organiser won't open. This is on an iMac running OS 10.6.8

 
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  • Currently Being Moderated
    Oct 3, 2012 8:20 AM   in reply to John R Dowell

    Have you tried opening the organizer directly from the applications folder? Do you use any kind of antivirus software or any kind of sync software (e.g. sugar sync)?

     
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    Oct 3, 2012 9:21 AM   in reply to John R Dowell

    Have you had a previous version of Elements on this computer?

     
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    Oct 3, 2012 9:34 AM   in reply to John R Dowell

    Hi John,

     

    How about when you launch Organizer from Editor Workspace?

    Also, does it crash after launch or it doesn't launch at all?

     

    Please try running Organizer from Apps, by keeping Shift key pressed. See if Catalog Manager dialog opens up.

     

    Thanks

    Andaleeb

     
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    Oct 4, 2012 1:20 AM   in reply to John R Dowell

    Hi John,

     

    Do you have any password related utility installed on your system, as in those which save your login forms for one click login on different sites?

     

    Thanks

    Andaleeb

     
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    Oct 4, 2012 1:46 AM   in reply to John R Dowell

    A look into the crash log might help. Please check your inbox for a message, John.

     

    Thanks

    Andaleeb

     
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    Oct 15, 2012 2:43 PM   in reply to andaleebfatima1

    Also, try this:

     

    Go to //Users/[Your User Account]/Library/Application Support/Adobe/Elements Organizer/Catalogs/

    Drag all folders within the Catalogs folder to your desktop.

    Retry launching Organizer.

     
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    Nov 18, 2012 11:15 PM   in reply to John R Dowell

    Thank You John for confirming the issue has been resolved after a fresh install. <confirmed on a private message>

     

    Regards

    Andaleeb

     
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    Jan 8, 2013 1:29 PM   in reply to Brett N

    I have the same problem. Tried just about everything mentioned as solutions. Thought this might be the answer but there are no "Catalogs" under "Organizer." Checked earlier versions of Elements and they do not have a "Catalog" file either. I am a Mac user with the latest verson of the OS. I became so frustrated that I boxed up the software and returned it to the seller. I also downloaded a trial version of Elements 11from Adobe which also had the same problem with the Organizer. It crashed everytime I tried to open it. Could Apples Cloud have anything to do with it?

     
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    Jan 10, 2013 10:48 AM   in reply to lkolde

    Let's get a bit more clarity here. Elements Organizer, no matter what version, cannot run without a catalog file. If it opens successfully, there is a catalog file involved. In the path I mention above, inside the Catalogs folder would be another folder, one for each catalog. The name of the folder would be the name of the catalog as it appears in Elements Organizer. The actual database file that truely represents the catalog would be inside this folder, along with all of its support files and folders.

     

    I don't know much about Apple Cloud. How would that interfere here?

     
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