I've downloaded the Elements 11 Free trial and Editor seems to work OK but Organiser won't open. This is on an iMac running OS 10.6.8
How about when you launch Organizer from Editor Workspace?
Also, does it crash after launch or it doesn't launch at all?
Please try running Organizer from Apps, by keeping Shift key pressed. See if Catalog Manager dialog opens up.
It still crashes when launched from Editor workspace. I tried opening it with the shift key pressed and it still crashed. No catalog manager opened. It gets as far as showing the splash screen then crashes.
I then got an Adobe error report box. I sent it and got the following (helpful) reply:
"Adobe could not find any solutions or workarounds for the recent crash in Adobe Elements 11 Organizer.
Thank you for sending us the crash report."
I'll try uninstalling the Elements 10 trial and see if that helps.
I've now uninstalled Elements 10 and 11, turned off Norton Antivirus and installed 11 again. It still crashes. Next thing to try is downloading it again I suppose.
Any other suggestions welcome.
Also, try this:
Go to //Users/[Your User Account]/Library/Application Support/Adobe/Elements Organizer/Catalogs/
Drag all folders within the Catalogs folder to your desktop.
Retry launching Organizer.
I have the same problem. Tried just about everything mentioned as solutions. Thought this might be the answer but there are no "Catalogs" under "Organizer." Checked earlier versions of Elements and they do not have a "Catalog" file either. I am a Mac user with the latest verson of the OS. I became so frustrated that I boxed up the software and returned it to the seller. I also downloaded a trial version of Elements 11from Adobe which also had the same problem with the Organizer. It crashed everytime I tried to open it. Could Apples Cloud have anything to do with it?
Let's get a bit more clarity here. Elements Organizer, no matter what version, cannot run without a catalog file. If it opens successfully, there is a catalog file involved. In the path I mention above, inside the Catalogs folder would be another folder, one for each catalog. The name of the folder would be the name of the catalog as it appears in Elements Organizer. The actual database file that truely represents the catalog would be inside this folder, along with all of its support files and folders.
I don't know much about Apple Cloud. How would that interfere here?