Help! Same thing just happened to me and I'm on deadline. I get an error when I try to access the above link with the settings. I would sure appreciate it if someone could direct me to a link I can download quickly. Thanks!

I'm on a Mac, 10.7.5, and had just uninstalled some old software and came up with this exact problem in InDesign. On a Mac, reinstalling Acrobat Pro (or installing the newest version) did the trick for me and restored the presets.

I have exactly same problem.

installed cs6 fine. then updated mountain lion 10.8.2.

i removed some of my old cs3, cs4, and trial cs5 by using adobe installer

now my presets in illustrator is gone?!

i stil have my acrobat 9 pro intact and it exports fine and has the various presets.

i think it's only my illustrator presets gone....i am not sure about indesign (if anyone has a snapshot of what it should look like in the export PDF panel, pls show me)

i downloaded the link from the above....but i dont know where to place this?

Thanks Peter for replying.

But is there any workaround without having to do full install? all my other apps work fine so far. I mean worst case i could open it up in acrobat 9 pro which i do have, then export the file.

i dont see any preset folders for acrobat in illustrator CS6 at all. it must be getting it from somewhere?

Hi Peter,

Weirdest thing, i rebooted my mac in frustration, I was giving up....and voila! It worked?!!! I really have no clue what went on there....glitchy. All my presets showned properly again in Illustrator.

But in reply to your previous suggestion, my problem actually occured in Illustrator CS6 and so far I was not able to find any joboptions or acrobat pdf presets folders, etc. It must be hidden in a script ?

In case this pops up again, can you suggest where I look to manually install these acrobat presets in Adobe Illustrator CS6?

A million thanks for your responses and expertise.