I have InDesign CS6. I went to export a file and I only have [custom] and standard (1). The normal settings such as "smallest file size", "high quality print" and "Press quality print" are all gone. Does anyone know how to fix this? And why this problem happened in the first place?
It seems it's just another problem to add to a long list which haults my work and wastes so much of my time. Is it too much to expect that an expensive program which my company paid for should just work?
If it makes any difference I am using Windows 7.
Any assistance is much appreciated.
I don't think Prefs is going to do it...
I uploaded a zip file of standard presets to my YouSendIt account a few mainths ago for someone else. It's still there: https://www.yousendit.com/download/TEhVN3RhbEpOQnljZDhUQw
Help! Same thing just happened to me and I'm on deadline. I get an error when I try to access the above link with the settings. I would sure appreciate it if someone could direct me to a link I can download quickly. Thanks!
I'm having the same issue... all my presets have just magically vanished and now I am in a real bind. This is just one of many problems I've had since upgrading to CS6... wish I never had! Adobe is really going downhill.
The link is still good...
Obviously there are a number of you who have this problem, but I wouldn't necessarily lay it at Adobe's feet as there are many more users who don't experience any difficulty with the presets at all. That usually means there's something on your own system that caused this.
I've just had a similar problem. I didn't lose the presets I've previously created/installed myself, but all the default presets were suddenly missing from the File > Adobe PDF Presets menu.
I tried pasting a known good copy of the default .joboptions files into C:\ProgramData\Adobe\Adobe PDF\Settings - didn't work
I tried deleting C:\Users\Steve Balcombe\AppData\Roaming\Adobe\InDesign\Version 8.0 - didn't work
I copied the known good .joboptions files into C:\Users\Steve Balcombe\AppData\Roaming\Adobe\Adobe PDF\Settings - this gave me back my default presets but of course it's a workaround - the original problem (InDesign fails to read the presets in C:\ProgramData\Adobe\Adobe PDF\Settings) is still there.
I'm on a Mac, 10.7.5, and had just uninstalled some old software and came up with this exact problem in InDesign. On a Mac, reinstalling Acrobat Pro (or installing the newest version) did the trick for me and restored the presets.
I have exactly same problem.
installed cs6 fine. then updated mountain lion 10.8.2.
i removed some of my old cs3, cs4, and trial cs5 by using adobe installer
now my presets in illustrator is gone?!
i stil have my acrobat 9 pro intact and it exports fine and has the various presets.
i think it's only my illustrator presets gone....i am not sure about indesign (if anyone has a snapshot of what it should look like in the export PDF panel, pls show me)
i downloaded the link from the above....but i dont know where to place this?
You should probably reinstall CS6. Uninstalling earlier versions after you install a new one can have a lot of bad effects (things go missing becasue the get delted by the uninstaller from common folders), but it's hard to know waht all the damage is until you hit a problem.
Thanks Peter for replying.
But is there any workaround without having to do full install? all my other apps work fine so far. I mean worst case i could open it up in acrobat 9 pro which i do have, then export the file.
i dont see any preset folders for acrobat in illustrator CS6 at all. it must be getting it from somewhere?
You can probaly just reinstall them where they belong, but I can't tell you where that is on a Mac. You can try a search for *.jobptions files and include hidden files and folders (I'm pretty sure it's a hidden folder). You might see a folder that has others in it. Or you can save the ones you downloaded in a folder on the desktop, then from ID go to File > Adobe PDF Presets > Define... and click the Load button. Doing it that way will load them only for the current user.
Weirdest thing, i rebooted my mac in frustration, I was giving up....and voila! It worked?!!! I really have no clue what went on there....glitchy. All my presets showned properly again in Illustrator.
But in reply to your previous suggestion, my problem actually occured in Illustrator CS6 and so far I was not able to find any joboptions or acrobat pdf presets folders, etc. It must be hidden in a script ?
In case this pops up again, can you suggest where I look to manually install these acrobat presets in Adobe Illustrator CS6?
A million thanks for your responses and expertise.
As I said, I have no idea where they are stored on your Mac (nor do I know if there are multiple copies for Illy to have its own). On the PC the default presets for everyone are stored in the "all users" profile under Adobe\Adobe PDF\Settings
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