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My export presets for PDF(print) are missing.

Oct 4, 2012 5:02 PM

Tags: #missing #pdf #export #indesign #presets #cs6

I have InDesign CS6. I went to export a file and I only have [custom] and standard (1). The normal settings such as "smallest file size", "high quality print" and "Press quality print" are all gone. Does anyone know how to fix this? And why this problem happened in the first place?

 

It seems it's just another problem to add to a long list which haults my work and wastes so much of my time. Is it too much to expect that an expensive program which my company paid for should just work?

 

If it makes any difference I am using Windows 7.

 

Any assistance is much appreciated.

 
Replies
  • Currently Being Moderated
    Oct 5, 2012 1:28 AM   in reply to Aussie_leah

    Have you tried replacing your preferences?

     

    http://forums.adobe.com/thread/526990

     
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  • Currently Being Moderated
    Oct 5, 2012 4:04 AM   in reply to Aussie_leah

    I don't think Prefs is going to do it...

     

    I uploaded a zip file of standard presets to my YouSendIt account a few mainths ago for someone else. It's still there: https://www.yousendit.com/download/TEhVN3RhbEpOQnljZDhUQw

     
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  • Currently Being Moderated
    Oct 7, 2012 2:38 PM   in reply to Aussie_leah

    They'll work.

     

    Try putting them in C:\Users\All Users\Adobe\Adobe PDF\Settings

     

    If that doesn't work, you can load them into your user from File > Adobe PDF Presets > Define...

     
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  • Currently Being Moderated
    Oct 22, 2012 11:54 AM   in reply to Aussie_leah

    Help! Same thing just happened to me and I'm on deadline. I get an error when I try to access the above link with the settings. I would sure appreciate it if someone could direct me to a link I can download quickly. Thanks!

     
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  • Currently Being Moderated
    Oct 22, 2012 12:08 PM   in reply to APCreativeFla

    This should work :-

     

    http://dl.dropbox.com/u/16243351/joboptions.rar

     

    you can load them into your user from File > Adobe PDF Presets > Define...

     
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  • Currently Being Moderated
    Oct 22, 2012 5:55 PM   in reply to APCreativeFla

    That link is still working for me....

     
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  • Currently Being Moderated
    Oct 22, 2012 9:43 PM   in reply to Peter Spier

    I think it was Yousendit server issue as I also tried it last night but didn't work.

     
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  • Currently Being Moderated
    Oct 23, 2012 1:57 AM   in reply to Manish-Sharma

    Maybe it needs a cookie....

     
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  • Currently Being Moderated
    Dec 3, 2012 10:19 AM   in reply to Aussie_leah

    I'm having the same issue... all my presets have just magically vanished and now I am in a real bind. This is just one of many problems I've had since upgrading to CS6... wish I never had! Adobe is really going downhill.

     
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  • Currently Being Moderated
    Dec 3, 2012 12:02 PM   in reply to mga_user

    The link is still good...

     

    Obviously there are a number of you who have this problem, but I wouldn't necessarily lay it at Adobe's feet as there are many more users who don't experience any difficulty with the presets at all. That usually means there's something on your own system that caused this.

     
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  • Currently Being Moderated
    Dec 3, 2012 12:09 PM   in reply to Peter Spier

    Finally figured out a fix...

    1. Close all Adobe products
    2. Delete this folder: C:\Users\username\AppData\Roaming\Adobe\InDesign\Version 8.0
    3. Restart
     
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  • Currently Being Moderated
    Dec 3, 2012 12:13 PM   in reply to mga_user

    That's interesting. It means the presets aren't really missing at all, but your prefs are corrupt. That surprises me quite a bit since the default presets are not stored in the user profile.

     
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  • Currently Being Moderated
    Dec 7, 2012 8:41 AM   in reply to Peter Spier

    I've just had a similar problem. I didn't lose the presets I've previously created/installed myself, but all the default presets were suddenly missing from the File > Adobe PDF Presets menu.

     

    I tried pasting a known good copy of the default .joboptions files into C:\ProgramData\Adobe\Adobe PDF\Settings - didn't work

     

    I tried deleting C:\Users\Steve Balcombe\AppData\Roaming\Adobe\InDesign\Version 8.0 - didn't work

     

    I copied the known good .joboptions files into C:\Users\Steve Balcombe\AppData\Roaming\Adobe\Adobe PDF\Settings - this gave me back my default presets but of course it's a workaround - the original problem (InDesign fails to read the presets in C:\ProgramData\Adobe\Adobe PDF\Settings) is still there.

     
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  • Currently Being Moderated
    Dec 12, 2012 12:48 PM   in reply to Aussie_leah

    I'm on a Mac, 10.7.5, and had just uninstalled some old software and came up with this exact problem in InDesign. On a Mac, reinstalling Acrobat Pro (or installing the newest version) did the trick for me and restored the presets.

     
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  • Currently Being Moderated
    Feb 13, 2013 4:49 PM   in reply to Gwendolyn Rice

    Thank you Gwendolyn.

     

    I'm on Mac too and had also just uninstalled some older Adobe versions prior to upgrading to Mountain Lion, and ran into this problem. Your solution worked perfectly!

     
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  • Currently Being Moderated
    Mar 6, 2013 10:54 AM   in reply to Aussie_leah

    I have exactly same problem.

    installed cs6 fine. then updated mountain lion 10.8.2.

    i removed some of my old cs3, cs4, and trial cs5 by using adobe installer

    now my presets in illustrator is gone?!

    i stil have my acrobat 9 pro intact and it exports fine and has the various presets.

    i think it's only my illustrator presets gone....i am not sure about indesign (if anyone has a snapshot of what it should look like in the export PDF panel, pls show me)

     

    i downloaded the link from the above....but i dont know where to place this?

     
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  • Currently Being Moderated
    Mar 6, 2013 11:07 AM   in reply to hic66

    You should probably reinstall CS6. Uninstalling earlier versions after you install a new one can have a lot of bad effects (things go missing becasue the get delted by the uninstaller from common folders), but it's hard to know waht all the damage is until you hit a problem.

     
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  • Currently Being Moderated
    Mar 6, 2013 11:15 AM   in reply to Peter Spier

    Thanks Peter for replying.

     

    But is there any workaround without having to do full install? all my other apps work fine so far. I mean worst case i could open it up in acrobat 9 pro which i do have, then export the file.

     

    i dont see any preset folders for acrobat in illustrator CS6 at all. it must be getting it from somewhere?

     
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  • Currently Being Moderated
    Mar 6, 2013 11:40 AM   in reply to hic66

    You can probaly just reinstall them where they belong, but I can't tell you where that is on a Mac. You can try a search for *.jobptions files and include hidden files and folders (I'm pretty sure it's a hidden folder). You might see a folder that has others in it. Or you can save the ones you downloaded in a folder on the desktop, then from ID go to File > Adobe PDF Presets > Define... and click the Load button. Doing it that way will load them only for the current user.

     
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  • Currently Being Moderated
    Mar 6, 2013 11:57 AM   in reply to Peter Spier

    Hi Peter,

     

    Weirdest thing, i rebooted my mac in frustration, I was giving up....and voila! It worked?!!! I really have no clue what went on there....glitchy. All my presets showned properly again in Illustrator.

     

    But in reply to your previous suggestion, my problem actually occured in Illustrator CS6 and so far I was not able to find any joboptions or acrobat pdf presets folders, etc. It must be hidden in a script ?

     

    In case this pops up again, can you suggest where I look to manually install these acrobat presets in Adobe Illustrator CS6?

     

    A million thanks for your responses and expertise.

     
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  • Currently Being Moderated
    Mar 6, 2013 12:08 PM   in reply to hic66

    As I said, I have no idea where they are stored on your Mac (nor do I know if there are multiple copies for Illy to have its own). On the PC the default presets for everyone are stored in the "all users" profile under Adobe\Adobe PDF\Settings

     
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  • Currently Being Moderated
    Jul 5, 2013 8:54 AM   in reply to Peter Spier

    In my case i have several indesign users that the Adobe PDF presets in Indesign CS5.5 and 6 are damaged.

    I tried to eliminate them and import them back and gives me an error saying thar the joboptions file are not valid.

    The way that i foud to solve this is was to eliminate the user profile and buid a new one . so much work...

    Could it be a damaged configuration file??

     

    Please help me...

     
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  • Currently Being Moderated
    Jul 5, 2013 9:14 AM   in reply to Paulo Jorge Carvalho

    Hey Paulo, I originally posted the problem....i dont know what happened but i did a reboot a few times and maybe try to update any indesign plugins etc. and it suddenly appeared, all the presets in their place!

     

    maybe just try to updating or re-installing if you have that option...and do few reboots?

     
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  • Currently Being Moderated
    Jul 8, 2013 12:55 AM   in reply to hic66

    I get the message that the pºresets are invalid.

    I reeboted the machine, deleted the preferences and the PDF presets, and didn't resolved.

    Even if i create new ones, the problem mantains.

    The only way to resolve it was to delete the user profile and create a new one.

    this leads me to think that is a file in the library that is currupted. Bu which one?

    The problem is that i have 15 adobe users and in one week i had to do it on 3.

     
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  • Currently Being Moderated
    Jul 8, 2013 2:26 AM   in reply to Paulo Jorge Carvalho

    I tink you should be looking at what external program or third-party plugin for ID is causing the problem. What you are seeing is very far from being "normal."

     
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  • Currently Being Moderated
    Jul 8, 2013 5:52 AM   in reply to Peter Spier

    The only third-party plugin for ID is the Extensis Font Management, Canto Cumulus and PowerMath.

     

    Breaking News: two more machines

     

    And notice in the image below. The correct image is the above.

    In the problematic machines gives me the image below.

     

    Screen shot 2013-07-08 at 13.21.18.png

    The description notice gives the message below but in other machine are ok.

    The Screen shot 2013-07-08 at 13.27.06.png

     
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  • Currently Being Moderated
    Jul 8, 2013 6:39 AM   in reply to Paulo Jorge Carvalho

    I'm not familiar with Canto Cumulus or PowerMath, but Sutcase has a LONG history of causing trouble. I'd remove all three plugins temporarily and see if it makes a difference, then add back one at a time (and make sure you have the latest versions and that they are actually compatible withteh version of ID that you are running -- not much ready for the cc version yet). Your images are some sort of overprint error.

     
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  • Currently Being Moderated
    Jul 15, 2013 9:25 PM   in reply to Paulo Jorge Carvalho

    Your whites are overprinting.

     
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  • Currently Being Moderated
    Jul 16, 2013 5:17 AM   in reply to svazinski@lachina.com

    It's more than just the whites. There's something going on with the green hats and the blue belt, too.

     
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  • Currently Being Moderated
    Aug 1, 2013 12:04 PM   in reply to Peter Spier

    I'm running Windows 7 64. When I installed Illustrator CC, ran it a few times, then uninstalled it, I lost my InDesign PDF presets.

     

    A previous post mentioned that the presets are stored in C:\ProgramData\Adobe\Adobe PDF\Settings. I had to create the folders Adobe PDF\Settings in the C:\ProgramData\Abobe folder. It appears that uninstalling Illustrator deleted the Adobe PDF\Settings folder. (For XP/2000, this folder is C:\Documents and Settings\All Users\Application Data\Adobe\Adobe PDF\Settings)

     

    After extracting the files in joboptions.zip to the Settings folder, all is well again, at least until I find something else that Illustrator and InDesign shared and was removed by Illustrator's removal.

     
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