Flash CS6 freezes as soon as it gets to the work screen, whether I open it via a file or by the program itself. This is after I updated Flash CS6 through the Update 2... twice!
I also emptied out fontinfo.txt, set it to read-only... and when that didn't work, I just deleted the file. Nothing's changed. The only way to get Flash to work a 2nd time is to restart my computer again.
What am I doing wrong? I would appreciate any help.
Is this problem just non-existant for anybody else? Where can I take this problem so I can have some actual input? I have to make a living off of this software, and almost every few hours I have to restart my computer just so I can get this program working again.
This was NOT a problem when I had CS5.5 installed on this computer, CS6 just seems incredibly unstable for any real work for me.
I am pleading with whoever can listen to get this thing to STOP CRASHING.
delete your first run and/or preferences folders: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-profession al.html
Hey kglad, thanks for replying.
I just tried this, and it DID reset my preferences and made it go back to what it was when I first installed it. However... just like the other ones, as soon as I make a new document, or open an existing one, it freezes.
You know, I just tried my old version of CS3, and now it's doing it to THAT as well. Maybe something universal is happening in Flash?
Here is my specs:
Processor: Intel Core 2 Quad Q6600 2.4GHz (1066MHz FSB) (8MB Cache)
Motherboard: nVidia 680i LT Core 2 Quad (By: eVGA) (nForce 680i SLI) (A1 Revision)
RAM: 8GB OCZ OCZ2RPR10664GK
Video: XFX HD-487A-ZWFC Radeon HD 4870 1GB 256-bit GDDR5
I'm on Windows 7
I have most of the other CS6 software on my computer (Photoshop, Illustrator, AE, Premiere... etc.), all working fine.
I have Flash CS3 on here as well.
Please do this.
1. Restart your machine
2. launch the application after deleting the prefrences (Launch only flash)
check wherther the application is working.
Please check memory usage if you can see the problem again
Please let me know your results.
Well, it just happened again. Here is what I see in the task manager.
CPU usage fluctuates between 20-23.
Memory (Private Working Set)
Fluctuates back and forth around the 180,100K area.
I have 5 tabs open on Chrome, no other Adobe software. It doesn't seem to matter what's opened either. Sometimes I'll have just this program opened and it'll go ahead and kill itself like this.
Guess I'm going to have to restart. This is getting REAL ridiculous.
Application will quits from task manager after the crash, Please check the memory usage of Flash.exe instead of Flash 32.exe while working in a file and also check the memory decreasing when save and close the file.
It would be great if you can mention what are tools and options frequently using while working on flash.
These would be the reasons for crashing.
Application captuing more memory.
One particular tools or options leads to crash.
Type of content you are working in a file.
Please update the details.
Well, it's been a while since my last report, mostly because I haven't been using the program as much... however, today I needed to use it and well... it happened. And it happened on a blank document too. I made sure that all my other applications were closed at this time, and when I rebooted it, it continues to freeze. Here is what I saw on the task manager. Seems to be pretty similar to last time:
I use Flash to do Timeline animation and sometimes vector art. The program has crashed before on a reset of preferences. You also noted that there is a Flash.exe instead of a Flash 32.exe, I don't see it in the task manager at all... I only see the Flash 32 that I've been posting.
Perhaps I may be missing something, but the reasons for crashing that you listed do not seem to be the reasons why I am crashing and freezing. While I can understand loading up a bloated file and having it crash the program, I have never seen this program until CS6 freeze once, and then from then on out, until I restart the computer, it will freeze time and time again. It's bewildering as to why that is happening.
The Application doesn't seem to be sucking in a ton of memory. The application will crash out-of-the-blue. Sometimes when I simply click into the program on a blank doc (like this last crash), it will freeze up. And if the program isn't even able to work with a blank doc, I don't think the content of ANY file is the problem.
I'm really at a loss. I might have to downgrade back to CS3. This is one of my most used programs, and if it's impossible to have it run smoothly without me having to restart my computer every few hours, I'm not really sure what to do.
I REALLY need help. This is just frustrating.
I uninstalled and reinstalled Flash CS6 at the beginning of the month to work on a major project.
It was perfect, I installed extensions and for several weeks it ran smoothly. I finished the project with ease, and thought all of this crash stuff was over. By the end of the month if I didn't slam into any troubles, I was going to post about the fix on this forum.
Then about a couple days ago, I opened up a large FLA file, and it froze exactly the same way that it did before. I'm back to restarting the thing. It seems uninstalling and reinstalling it made a difference all the way until a month later.
Is there any place where I can go for honest-to-god Flash help? Seriously, I need this to work. It's my #1 program. If it doesn't work, I am really in a very bad place. Any ideas on this crash? It's been a nightmare fore a very long time. I really want it to stop.
A similar problem!
Tried to reinstall and just create a blank project - freezes the program.
When set a trial version Flash CC in it all is well, do not freeze.
That is probably the reason it is in CS6 and I think something somewhere is registered and now this version hangs.
Until today, everything worked perfectly.
System: Windows 7 x64 SP1
Please help solve the problem!
HELLO ADOBE!!!! Anyone there?
I'm having a similar problem. I tried to open Flash CS6 a couple days ago (incidentally, it was after the latest Flash player update, but I think that is probably irrelevant) and it locked up before the application could open. Then I decided to use Flash CS5 instead because I needed to get some work done, and THAT did the same thing. All of my other CS6 products seem to be working.
I tried the preferences deletion and that didn't fix the problem. Frustrated, I decided to uninstall CS6 entirely, and reinstall. I applied the Cleaner tool. But I haven't yet installed CS6...working on it, but I'm afraid I've tried twice to download CS6 and both times I got a broken, incomplete 7z file. Holy crap this is frustrating.
But Flash CS5 is still not working, so I suspect that even if I reinstall CS6 it's not going to work because there is some kind of crazy crap going on that prevents any version of Flash Pro from workign on my machine. Any hints?!?!
I called Adobe about this problem, and the only solution they had with it was to clear preferences. When I told them that I have cleared preferences 3-4 times, their answer was pretty much "well, maybe this time it'll work!" I'm pretty much settled to the fact that I'll need to put up with it from now on.
Also seems like CC continues to make this a problem, so I'm not sure what to do except put up with it, and try to make the restarting process for my computer as fast and efficient as possible. It's very inconvenient, and very annoying, but so far... when going through the official channels, I haven't been able to find a solution.
Maybe someone else can do it better than me.
Oh man how annoying.
I can't even get Flash to open at all. It gets past the splash screen, then an empty window where Flash should be opens up, with the "(not responding)" windows notification at the top.
Guess I just can't use Flash on this machine.
If this is related to some Windows or Google update or something, maybe more people will experience this problem and chime in.
It has NOT worked for me, deleting Java 7 and installing Java 6 resulted in the very same issues that I've been having for clearly over a year.
Completely deleting Java, with no Java on my system has done absolutely nothing.
Having installed CS6 on a new computer, Flash still has the same problem on THAT machine as well.
I have Windows 8 on my computer now, and am not sure how to make a mini-dump using that OS through the task manager (instead I have a 600mb dump file).
I do have mini-dumps for "fatal error" popups that would close the program, and then when I boot up Flash again and try to use the program, it would result in Flash resuming back to its problematic state with freezing while opening documents.
3 dump files I have are located here: http://cattrigger.com/private/tech_help/Desktop.zip
What exactly do I do from here?