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Flash CS6 continues to freeze on launch, even with Update or fontinfo.txt fix.

Oct 9, 2012 9:20 PM

Tags: #flash #crash #update #freeze

Flash CS6 freezes as soon as it gets to the work screen, whether I open it via a file or by the program itself.  This is after I updated Flash CS6 through the Update 2... twice!

 

 

I also emptied out fontinfo.txt, set it to read-only... and when that didn't work, I just deleted the file.  Nothing's changed.  The only way to get Flash to work a 2nd time is to restart my computer again.

 

 

What am I doing wrong?  I would appreciate any help. 

 
Replies
  • Currently Being Moderated
    Dec 30, 2012 6:25 AM   in reply to patach

    I have this problem too.

    I cannot use flash at all - in my case - after an upgrade to Windows 8

     
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  • kglad
    72,228 posts
    Jul 21, 2002
    Currently Being Moderated
    Jan 9, 2013 9:45 PM   in reply to patach

    delete your first run and/or preferences folders:  http://helpx.adobe.com/flash/kb/re-create-preferences-flash-profession al.html

     
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  • Currently Being Moderated
    Jan 9, 2013 10:28 PM   in reply to patach

    Could you please update the below details.

     

    1. Machine configuration and memory size  (Ram)

    2. Other Adobe application installed in your system.

     

    regards

    Jose.

     
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  • Currently Being Moderated
    Jan 10, 2013 3:00 AM   in reply to patach

    Please do this.

     

    1. Restart your machine

    2. launch the application after deleting the prefrences  (Launch only flash)

     

    check wherther  the application is working.

     

    Please check memory usage if you can see the problem again

     

    Please let me know your results.

     
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  • Currently Being Moderated
    Jan 14, 2013 9:00 PM   in reply to patach

    Application will quits from task manager after the  crash, Please check the memory usage of Flash.exe instead of Flash 32.exe  while working in a file and also check the memory decreasing when save and close the file. 

     

    It would be great if you can mention what are tools and options frequently using while working on flash.

     

    These  would be the reasons for crashing.

     

    Application captuing more memory.

    One particular tools or options leads to crash.

    Type of content you are working in a file.

     

     

    Please update the details.

     
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  • Currently Being Moderated
    Nov 21, 2013 6:58 AM   in reply to patach

    A similar problem!

    Tried to reinstall and just create a blank project - freezes the program.

     

     

    When set a trial version Flash CC in it all is well, do not freeze.

    That is probably the reason it is in CS6 and I think something somewhere is registered and now this version hangs.

     

     

    Until today, everything worked perfectly.

    System: Windows 7 x64 SP1

     

     

    Please help solve the problem!

     
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  • Currently Being Moderated
    Nov 21, 2013 7:48 AM   in reply to patach

    Now notice what he hangs ONLY if you create / open your project.

    If you create a text file, for example .as, do not hang!

     
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  • Currently Being Moderated
    Nov 28, 2013 5:17 AM   in reply to Z-13

    HELLO ADOBE!!!! Anyone there?

     

    I'm having a similar problem. I tried to open Flash CS6 a couple days ago (incidentally, it was after the latest Flash player update, but I think that is probably irrelevant) and it locked up before the application could open. Then I decided to use Flash CS5 instead because I needed to get some work done, and THAT did the same thing. All of my other CS6 products seem to be working.

     

    I tried the preferences deletion and that didn't fix the problem. Frustrated, I decided to uninstall CS6 entirely, and reinstall. I applied the Cleaner tool. But I haven't yet installed CS6...working on it, but I'm afraid I've tried twice to download CS6 and both times I got a broken, incomplete 7z file. Holy crap this is frustrating.

     

    But Flash CS5 is still not working, so I suspect that even if I reinstall CS6 it's not going to work because there is some kind of crazy crap going on that prevents any version of Flash Pro from workign on my machine. Any hints?!?!

     
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  • Currently Being Moderated
    Nov 28, 2013 11:36 AM   in reply to patach

    Oh man how annoying.

     

    I can't even get Flash to open at all. It gets past the splash screen, then an empty window where Flash should be opens up, with the "(not responding)" windows notification at the top.

     

    Guess I just can't use Flash on this machine.

     

    If this is related to some Windows or Google update or something, maybe more people will experience this problem and chime in.

     
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  • Currently Being Moderated
    Nov 28, 2013 7:12 PM   in reply to dangries

    Can you attach a minidump? You can follow the steps mentioned here - http://forums.adobe.com/message/5465989#5465989.

     

    -Dharmendra.

     
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  • Currently Being Moderated
    Nov 28, 2013 9:08 PM   in reply to dharmk

    Here it is:

     

    http://dangries.com/FlashMinidump/Flash.dmp

     

    Thank you for reaching out! Hope I can get this working again.

     

    Regards

     
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  • Currently Being Moderated
    Nov 29, 2013 12:08 AM   in reply to dangries

    The mini dump suggests a problem with the Java runtime environment. We are trying to figure out the real issue. We'll update the thread as we get more information.

     

    -Dharmendra.

     
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  • Currently Being Moderated
    Nov 29, 2013 8:24 AM   in reply to dharmk

    Thank you for the excellent help from dharmk! See this thread: http://forums.adobe.com/message/5885225

     
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  • Currently Being Moderated
    Nov 29, 2013 8:57 AM   in reply to dangries

    You're welcome! And thanks for your help in identifying the cause. Glad to know that its resolved for you. Hope it works for others too who are facing this issue.

     

    -Dharmendra

     
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  • Currently Being Moderated
    Apr 12, 2014 8:25 AM   in reply to patach

    Wasted two hours on this upsetting issue.

    Updating Adobe Extension Manager helped.

     
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