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patach
patach
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Flash CS6 continues to freeze on launch, even with Update or fontinfo.txt fix.

Oct 9, 2012 9:20 PM

Tags: #flash #crash #update #freeze

Flash CS6 freezes as soon as it gets to the work screen, whether I open it via a file or by the program itself.  This is after I updated Flash CS6 through the Update 2... twice!

 

 

I also emptied out fontinfo.txt, set it to read-only... and when that didn't work, I just deleted the file.  Nothing's changed.  The only way to get Flash to work a 2nd time is to restart my computer again.

 

 

What am I doing wrong?  I would appreciate any help. 

1620 Views   14 Replies   Latest reply: patach, Feb 26, 2013 10:22 AM
 
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  • patach
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    1. patach,
    Oct 24, 2012 1:20 PM   in reply to patach
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    This problem persists.  Any ideas?

     
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  • patach
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    2. patach,
    Oct 26, 2012 9:41 PM   in reply to patach
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    Is this problem just non-existant for anybody else?  Where can I take this problem so I can have some actual input?  I have to make a living off of this software, and almost every few hours I have to restart my computer just so I can get this program working again.

     

    This was NOT a problem when I had CS5.5 installed on this computer, CS6 just seems incredibly unstable for any real work for me.

     

    I am pleading with whoever can listen to get this thing to STOP CRASHING.

     
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  • Jnz77
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    3. Jnz77,
    Dec 30, 2012 6:25 AM   in reply to patach
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    I have this problem too.

    I cannot use flash at all - in my case - after an upgrade to Windows 8

     
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  • patach
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    4. patach,
    Jan 9, 2013 9:33 PM   in reply to Jnz77
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    Here's a screen to what my Flash looks like when it freezes like this, it's driving me nuts.

     

    http://i.imgur.com/avH68.png

     
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  • kglad
    62,004 posts
    Jul 21, 2002
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    5. kglad,
    Jan 9, 2013 9:45 PM   in reply to patach
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    delete your first run and/or preferences folders:  http://helpx.adobe.com/flash/kb/re-create-preferences-flash-profession al.html

     
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  • patach
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    6. patach,
    Jan 9, 2013 9:56 PM   in reply to kglad
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    Hey kglad, thanks for replying.

     

    I just tried this, and it DID reset my preferences and made it go back to what it was when I first installed it.  However... just like the other ones, as soon as I make a new document, or open an existing one, it freezes.

     

    You know, I just tried my old version of CS3, and now it's doing it to THAT as well.  Maybe something universal is happening in Flash?

     
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  • Jose_Flash_ookken
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    7. Jose_Flash_ookken,
    Jan 9, 2013 10:28 PM   in reply to patach
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    Could you please update the below details.

     

    1. Machine configuration and memory size  (Ram)

    2. Other Adobe application installed in your system.

     

    regards

    Jose.

     
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  • patach
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    8. patach,
    Jan 9, 2013 10:33 PM   in reply to Jose_Flash_ookken
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    Here is my specs:

     

    Processor: Intel Core 2 Quad Q6600 2.4GHz (1066MHz FSB) (8MB Cache)

    Motherboard: nVidia 680i LT Core 2 Quad (By: eVGA) (nForce 680i SLI) (A1 Revision)

    RAM: 8GB OCZ OCZ2RPR10664GK

    Video: XFX HD-487A-ZWFC Radeon HD 4870 1GB 256-bit GDDR5

     

    I'm on Windows 7

     

    I have most of the other CS6 software on my computer (Photoshop, Illustrator, AE, Premiere... etc.), all working fine.

     

    I have Flash CS3 on here as well.

     
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  • Jose_Flash_ookken
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    9. Jose_Flash_ookken,
    Jan 10, 2013 3:00 AM   in reply to patach
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    Please do this.

     

    1. Restart your machine

    2. launch the application after deleting the prefrences  (Launch only flash)

     

    check wherther  the application is working.

     

    Please check memory usage if you can see the problem again

     

    Please let me know your results.

     
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  • patach
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    10. patach,
    Jan 10, 2013 11:53 AM   in reply to Jose_Flash_ookken
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    I'll report the next time the program crashes.  Thanks!    

     
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  • patach
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    11. patach,
    Jan 11, 2013 3:58 PM   in reply to patach
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    Well, it just happened again.  Here is what I see in the task manager.

    CPU usage fluctuates between 20-23.

    Memory (Private Working Set)

    Fluctuates back and forth around the 180,100K area.

     

    Screenshot:

    http://i.imgur.com/0yeMS.png

     

    I have 5 tabs open on Chrome, no other Adobe software.  It doesn't seem to matter what's opened either.  Sometimes I'll have just this program opened and it'll go ahead and kill itself like this. 

     

     

    Guess I'm going to have to restart.  This is getting REAL ridiculous.

     
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  • Jose_Flash_ookken
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    12. Jose_Flash_ookken,
    Jan 14, 2013 9:00 PM   in reply to patach
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    Application will quits from task manager after the  crash, Please check the memory usage of Flash.exe instead of Flash 32.exe  while working in a file and also check the memory decreasing when save and close the file. 

     

    It would be great if you can mention what are tools and options frequently using while working on flash.

     

    These  would be the reasons for crashing.

     

    Application captuing more memory.

    One particular tools or options leads to crash.

    Type of content you are working in a file.

     

     

    Please update the details.

     
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  • patach
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    13. patach,
    Jan 22, 2013 1:06 PM   in reply to Jose_Flash_ookken
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    Well, it's been a while since my last report, mostly because I haven't been using the program as much... however, today I needed to use it and well... it happened.  And it happened on a blank document too.  I made sure that all my other applications were closed at this time, and when I rebooted it, it continues to freeze.  Here is what I saw on the task manager.  Seems to be pretty similar to last time:

     

    http://i.imgur.com/fsmDtv9.png

     

    I use Flash to do Timeline animation and sometimes vector art.  The program has crashed before on a reset of preferences.  You also noted that there is a Flash.exe instead of a Flash 32.exe, I don't see it in the task manager at all... I only see the Flash 32 that I've been posting.

     

     

    Perhaps I may be missing something, but the reasons for crashing that you listed do not seem to be the reasons why I am crashing and freezing.  While I can understand loading up a bloated file and having it crash the program, I have never seen this program until CS6 freeze once, and then from then on out, until I restart the computer, it will freeze time and time again.  It's bewildering as to why that is happening.

     

     

    The Application doesn't seem to be sucking in a ton of memory.  The application will crash out-of-the-blue.  Sometimes when I simply click into the program on a blank doc (like this last crash), it will freeze up.  And if the program isn't even able to work with a blank doc, I don't think the content of ANY file is the problem. 

     

     

    I'm really at a loss.  I might have to downgrade back to CS3.  This is one of my most used programs, and if it's impossible to have it run smoothly without me having to restart my computer every few hours, I'm not really sure what to do.

     
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  • patach
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    14. patach,
    Feb 26, 2013 10:22 AM   in reply to patach
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    I REALLY need help.  This is just frustrating. 

     

     

    I uninstalled and reinstalled Flash CS6 at the beginning of the month to work on a major project.

     

     

    It was perfect, I installed extensions and for several weeks it ran smoothly.  I finished the project with ease, and thought all of this crash stuff was over.  By the end of the month if I didn't slam into any troubles, I was going to post about the fix on this forum.

     

     

    Then about a couple days ago, I opened up a large FLA file, and it froze exactly the same way that it did before.  I'm back to restarting the thing.  It seems uninstalling and reinstalling it made a difference all the way until a month later. 

     

     

    Is there any place where I can go for honest-to-god Flash help?  Seriously, I need this to work.  It's my #1 program.  If it doesn't work, I am really in a very bad place.  Any ideas on this crash?  It's been a nightmare fore a very long time.  I really want it to stop. 

     
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