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meavydev
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Retina Macbook Pro - Video Importer no supported device

Oct 13, 2012 5:54 AM

Tags: #premiere_elements_11 #macbook_pro_retina_display #dvd_import

I have just installed Elements 11 on my Retina Macbook Pro running OSX 10.7.5.

 

I have a USB SuperDrive connected with a DVD recorded by my DVD recorder, so not a copy protected DVD.

 

I go to the Video Importer and just get a screen saying "No supported device detected".

 

I tried using Organizer to import the VOB file, but this just ends up as an audio file, with no video.

 

So how do I get Premiere Elements 11 to import video from a DVD on my Retina Macbook Pro, or do I just give up and get a refund?

 
Replies
  • Currently Being Moderated
    Oct 13, 2012 8:40 AM   in reply to meavydev

    If your DVD is in your Mac's DVD drive, there is no reason why you should not be able to see it using Add Media/From DVD Camcorder or PC DVD Drive's Video Importer. It works fine on my Mac.

     

    But if it's not working and that's a dealbreaker, I suppose you should ask for a refund.

     

    The longer you wait, the harder it is to get a refund.

     
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  • Currently Being Moderated
    Oct 13, 2012 8:53 AM   in reply to meavydev

    Do make sure that you're connected to the internet when you try to use Premiere Elements' Add Media/DVD Camcorder or Computer Drive to get your video. There is a component that needs to be downloaded and installed the first time you use the Video Importer.

     

    But try it in Premiere Elements first -- not the Organizer. Until Premiere Elements downloads and activates that component, the programs may not read the VOB files.

     
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    Oct 13, 2012 11:06 AM   in reply to meavydev

    This sounds exactly as if you're not allowing the program to download and activate the necessary component.

     
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  • Currently Being Moderated
    Oct 13, 2012 5:28 PM   in reply to meavydev

    I don't know what is happening on your machine. On mine, the first time I used the Video Importer, the program downloaded and activated a component, which took about 5 seconds.

     

    I don't know why that is not the case on your machine. Sorry.

     
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  • Currently Being Moderated
    Oct 15, 2012 3:50 AM   in reply to meavydev

    I hope you are using "DVD camera or computer drive" option in Add Media panel.

    "Videos from Flip or Cameras" also launch Video Importer but it wont detect your DVD.

     
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  • Currently Being Moderated
    Oct 15, 2012 5:52 PM   in reply to meavydev

    Hi ,

     

     

    Please check the supported files and formats in Elements 11.

     

    http://help.adobe.com/en_US/premiereelements/using/WSeffff8bffc802084- 1665492e133c9c19956-8000.html

     

    Regards

    _techkid123_ *Back*

     
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  • Currently Being Moderated
    Oct 18, 2012 6:53 AM   in reply to meavydev

    See Expert view timeline zooms when dragging clips on MacBook with Retina Display to troubleshoot problems importing video into Adobe Premiere Elements 11 or working with clips/dragging clips on the timeline on MacBook with Retina Display.

     
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  • Currently Being Moderated
    Nov 22, 2012 4:42 AM   in reply to meavydev

    External DVD drive is not supported by Video importer on Mac.

    Refer to http://help.adobe.com/en_US/premiereelements/using/WS8E086945-8338-478 a-9083-710C2F9B1DA9.html

     
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  • Currently Being Moderated
    Nov 22, 2012 5:32 AM   in reply to meavydev

    Video importer dialog allows u to view files as thumbnail, preview it and copy it locally.

    As a workaround, u can import files using Add Media > "Files & Folders" option. Or copy the files locally and them import into PRE.

     
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  • Currently Being Moderated
    Nov 23, 2012 7:47 AM   in reply to meavydev

    You might want to file a Feature Request, for Adobe to support computers that lack internal and external multi-drives.

     

    Good luck,

     

    Hunt

     
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    Apr 19, 2013 5:38 PM   in reply to meavydev

    I am getting the exact same problem on a new iMac, which of course also has no internal DVD drive.

     
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    Apr 19, 2013 5:41 PM   in reply to Aus2Mossy

    Do you have an external multi-drive?

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Apr 19, 2013 6:32 PM   in reply to Bill Hunt

    Yes, I have an external Apple Superdrive I bought when I got the new iMac. Luckily I am also an Adobe Cloud subscriber so have been able to use Premiere Pro to import from the external drive. For simple home projects I prefer Elements, but obviously Elements is not much use if I can't import old home movie DVDs to re-edit.

     

    Given that Premiere Pro works it's obviously not impossible to do. I'd suggest this is something Adobe needs to add back to Elements.

     
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