Adobe Community: Retina Macbook Pro - Video Importer no supported device

meavydev Calculating status...

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Retina Macbook Pro - Video Importer no supported device

Oct 13, 2012 5:54 AM

Tags: #premiere_elements_11 #macbook_pro_retina_display #dvd_import

I have just installed Elements 11 on my Retina Macbook Pro running OSX 10.7.5.

I have a USB SuperDrive connected with a DVD recorded by my DVD recorder, so not a copy protected DVD.

I go to the Video Importer and just get a screen saying "No supported device detected".

I tried using Organizer to import the VOB file, but this just ends up as an audio file, with no video.

So how do I get Premiere Elements 11 to import video from a DVD on my Retina Macbook Pro, or do I just give up and get a refund?

2486 Views 25 Replies Latest reply: Aus2Mossy, Apr 19, 2013 6:32 PM

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1. Steve Grisetti,

Oct 13, 2012 8:40 AM in reply to meavydev

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If your DVD is in your Mac's DVD drive, there is no reason why you should not be able to see it using Add Media/From DVD Camcorder or PC DVD Drive's Video Importer. It works fine on my Mac.

But if it's not working and that's a dealbreaker, I suppose you should ask for a refund.

The longer you wait, the harder it is to get a refund.

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2. meavydev,

Oct 13, 2012 8:51 AM in reply to Steve Grisetti

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Yes DVD was in the USB Superdrive, as of course there is no internal DVD drive in the Retina Pro.

I can play the video fine in DVD player and of course Organizer could see the VOB but only copy it as audio not video.

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3. Steve Grisetti,

Oct 13, 2012 8:53 AM in reply to meavydev

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Do make sure that you're connected to the internet when you try to use Premiere Elements' Add Media/DVD Camcorder or Computer Drive to get your video. There is a component that needs to be downloaded and installed the first time you use the Video Importer.

But try it in Premiere Elements first -- not the Organizer. Until Premiere Elements downloads and activates that component, the programs may not read the VOB files.

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4. meavydev,

Oct 13, 2012 9:37 AM in reply to Steve Grisetti

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Yes, also connected to the internet.
I quit the app and tried again.
I get the no supported device.
If I browse to the VOB file from the Files and folder menu then it tell me to use Video Importer, which doesn't work due to the no supported device.
If I then try the same file (/Volumes/DVD_VIDEO_RECORDER/VIDEO_TS/VTS_01_1.VOB) from Organizer, then it imports into Premiere Elements 11, but as audio not video.
As it happens the DVD only has video, not audio...

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5. Steve Grisetti,

Oct 13, 2012 11:06 AM in reply to meavydev

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This sounds exactly as if you're not allowing the program to download and activate the necessary component.

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6. meavydev,

Oct 13, 2012 11:43 AM in reply to Steve Grisetti

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Well I have left if for half an hour with Premiere Elements running and sleep disabled. Then I quit and re-started the app and it still doesn't work.

I should say that I have a 20Mbps internet connection, so it would have to be a pretty big file to take more than 30 mins!

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7. meavydev,

Oct 13, 2012 11:57 AM in reply to meavydev

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Here is the Console log from starting up Premiere and going to the DVD import to be greeted with the "No suitable device..." screen:

13/10/2012 19:51:58.070 Adobe Premiere Elements: CFURLCreateWithString was passed this invalid URL string: '/System/Library/Frameworks/System.framework' (a file system path instead of an URL string). The URL created will not work with most file URL functions. CFURLCreateWithFileSystemPath or CFURLCreateWithFileSystemPathRelativeToBase should be used instead.
13/10/2012 19:51:58.074 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.074 Adobe Premiere Elements: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
13/10/2012 19:51:58.074 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.074 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.074 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.074 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.074 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.074 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.074 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.074 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.074 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.074 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.074 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.074 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.074 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.074 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.074 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.074 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.074 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.074 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.074 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.074 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.074 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.075 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.075 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.075 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.075 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.075 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.075 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.075 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.075 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.075 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.075 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.075 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.075 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.075 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.075 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.075 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.075 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.075 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:58.075 Adobe Premiere Elements: kCGErrorInvalidConnection: CGSGetOnScreenWindowCount: Invalid connection
13/10/2012 19:51:59.348 Firewall: Adobe Premiere E is listening from 127.0.0.1:55851 proto=6
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13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: spEdgeCallPlugin(): internal (Reload)
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: spEdgeCallPlugin done: internal (Reload)
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: spEdgeCallPlugin(): internal (Startup)
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: spEdgeCallPlugin done: internal (Startup)
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: spEdgeCallPlugin(): internal (Register plugins)
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: Suite not found: Photoshop Adapter.plugin asked for Adobe Parser Support Suite version 5
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: spEdgeCallPlugin done: internal (Register plugins)
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: spEdgeCallPlugin(): Sweet Pea 2 Adapter Plugin (Startup) 0
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: spEdgeCallPlugin done: Sweet Pea 2 Adapter Plugin (Startup)
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: spEdgeCallPlugin(): internal (Load plugin)
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: spEdgeCallPlugin done: internal (Load plugin)
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: spEdgeCallPlugin(): internal (Send message)
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: spEdgeCallPlugin done: internal (Send message)
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: spEdgeCallPlugin(): internal (Send message)
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: Suite not found: Photoshop Adapter.plugin asked for IR Message Info version 1
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: spEdgeCallPlugin done: internal (Send message)
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: spEdgeCallPlugin(): internal (Load plugin)
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: spEdgeCallPlugin done: internal (Load plugin)
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: spEdgeCallPlugin(): internal (Send message)
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: spEdgeCallPlugin done: internal (Send message)
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: spEdgeCallPlugin(): internal (Send message)
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: spEdgeCallPlugin done: internal (Send message)
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: spEdgeCallPlugin(): internal (Start up)
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: spEdgeCallPlugin done: internal (Start up)
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: spEdgeCallPlugin(): Sweet Pea 2 Adapter Plugin (Start up) 0
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: spEdgeCallPlugin done: Sweet Pea 2 Adapter Plugin (Start up)
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: spEdgeCallPlugin(): internal (Send message)
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: Suite not found: Photoshop Adapter.plugin asked for IR Purge Control version 1
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: Suite not found: Photoshop Adapter.plugin asked for AI Runtime Suite version 6
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: Suite not found: Photoshop Adapter.plugin asked for IR Abort Suite version 2
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: spEdgeCallPlugin done: internal (Send message)
13/10/2012 19:52:01.792 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: Texture memory: 0
13/10/2012 19:52:01.798 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: Vendor string:    NVIDIA Corporation
13/10/2012 19:52:01.798 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: Renderer string: NVIDIA GeForce GT 650M OpenGL Engine
13/10/2012 19:52:01.798 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: Version string:   2.1 NVIDIA-7.32.12
13/10/2012 19:52:01.798 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: OpenGL version as determined by Extensionator...
13/10/2012 19:52:01.798 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: OpenGL Version 2.0
13/10/2012 19:52:01.798 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: Supports shaders!
13/10/2012 19:52:01.807 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: Supports BGRA -> BGRA Shader
13/10/2012 19:52:01.808 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: Supports VUYA Shader -> BGRA
13/10/2012 19:52:01.810 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: Supports UYVY/YUYV ->BGRA Shader
13/10/2012 19:52:01.811 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: Supports YUV 4:2:0 -> BGRA Shader
13/10/2012 19:52:01.811 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: Device was not tested for CUDA support.
13/10/2012 19:52:01.818 [0x0-0x19f19f].com.adobe.Adobe Premiere Elements-11.0: Completed shader test!
13/10/2012 19:52:02.639 Adobe Premiere Elements: CFURLCreateWithBytes was passed these invalid URLBytes: '/Applications/Adobe Premiere Elements 11/Support Files/Adobe Premiere Elements.app/Contents/Frameworks' (a file system path instead of an URL string). The URL created will not work with most file URL functions. CFURLCreateFromFileSystemRepresentation should be used instead.
13/10/2012 19:52:04.540 Adobe Premiere Elements: invalid drawable
13/10/2012 19:52:16.592 Adobe Premiere Elements: [PremiereCocoaMacApplication handleMenuCommand:1164726136 from <DVAMacMenuItem: 0x1167b5af0 DVD camera or computer drive>]

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8. Steve Grisetti,

Oct 13, 2012 5:28 PM in reply to meavydev

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I don't know what is happening on your machine. On mine, the first time I used the Video Importer, the program downloaded and activated a component, which took about 5 seconds.

I don't know why that is not the case on your machine. Sorry.

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9. meavydev,

Oct 14, 2012 2:56 AM in reply to Steve Grisetti

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My guess is that Adobe is getting it wrong for DVD Recorder VOBs, as it loads just the audio, not the video.

No idea why they can't get the Video Importer to work. Probably they have coded so it only works with internal drives... well guess what, no internal drive on any of the Macbooks I own (Air or Retina Pro).

How do I report this to Adobe, as they seem very keen to push you to the Forums only?

Here is my VOB info:

[00000000]	VTS Identifier	DVDVIDEO-VTS
[0000000c]	Last Sector of VTS	50631	[0000c5c7]
[0000001c]	Last Sector of VTSI	7	[00000007]
[00000021]	Specification version number	v1.1	[11]
[00000022]	VTS Category	0	[00000000]
[00000080]	End byte of VTSI_MAT	2047	[000007ff]
[000000c0]	Start sector of VTSM_VOBS	0	[00000000]
[000000c4]	Start sector of VTSTT_VOBS	992	[000003e0]
[000000c8]	Start offset of VTS_PTT_SRPT	1	[00000001]
[000000cc]	Start offset of VTS_PGCIT	2	[00000002]
[000000d0]	Start offset of VTSM_PGCI_UT	3	[00000003]
[000000d4]	Start offset of VTS_TMAPT	4	[00000004]
[000000d8]	Start offset of VTSM_C_ADT	0	[00000000]
[000000dc]	Start offset of VTSM_VOBU_ADMAP	0	[00000000]
[000000e0]	Start offset of VTS_C_ADT	5	[00000005]
[000000e4]	Start offset of VTS_VOBU_ADMAP	7	[00000007]

[00000100]	Video attributes of VTSM_VOBS	0	[0000]
	Video attribute details:
	Video compression	MPEG-1
	TV system	NTSC 525/60
	Aspect ratio	4:3
	Automatic Display Mode	pan-scan & letterboxed
	CC for Line21-1 (NTSC only)	no data
	CC for Line21-2 (NTSC only)	no data
	Bit Rate	VBR
	Source Resolution	720x480 (NTSC)
	Letterboxed top&bottom cropped	no
	Mode	Camera
[00000103]	Number of audio streams in VTSM_VOBS	0	[00]
[00000104]	Audio_1: VTSM audio attributes	0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 ]
[0000010c]	Audio_2: VTSM audio attributes	0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 ]
[00000114]	Audio_3: VTSM audio attributes	0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 ]
[0000011c]	Audio_4: VTSM audio attributes	0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 ]
[00000124]	Audio_5: VTSM audio attributes	0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 ]
[0000012c]	Audio_6: VTSM audio attributes	0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 ]
[00000134]	Audio_7: VTSM audio attributes	0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 ]
[0000013c]	Audio_8: VTSM audio attributes	0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 ]
[00000155]	Number of Sub-picture streams in VTSM	0	[00]
[00000156]	Sub-pic_1: VTSM Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]

[00000200]	Video attributes of VTSTT_VOBS	21248	[5300]
	Video attribute details:
	Video compression	MPEG-2
	TV system	PAL 625/50
	Aspect ratio	4:3
	Automatic Display Mode	not specified
	CC for Line21-1 (NTSC only)	no data
	CC for Line21-2 (NTSC only)	no data
	Bit Rate	VBR
	Source Resolution	720x576 (PAL)
	Letterboxed top&bottom cropped	no
	Mode	Camera
[00000203]	Number of audio streams in VTSTT_VOBS	1	[01]
[00000204]	Aud_1: audio attributes	2 193 0 0 0 0 0 0	[02 c1 00 00 00 00 00 00 ]
	Audio attribute details:
	Application mode	Surround
	Language type	not specified
	Multichannel extension	not present
	Coding mode	AC3
	Channels	2
	Sample Rate	48Kbps
	Quantization/DRC	DRC (dynamic range control)
	Language	Not Specified
	Language extension	[00]
	Code extension (Audio Type)	unspecified
	suitable for Dolby surround decoding:	no
[0000020c]	Aud_2: audio attributes	0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 ]
[00000214]	Aud_3: audio attributes	0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 ]
[0000021c]	Aud_4: audio attributes	0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 ]
[00000224]	Aud_5: audio attributes	0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 ]
[0000022c]	Aud_6: audio attributes	0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 ]
[00000234]	Aud_7: audio attributes	0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 ]
[0000023c]	Aud_8: audio attributes	0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 ]
[00000255]	Number of sub-picture streams in VTSTT_VOBS	1	[01]
[00000256]	Sub-p_01: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[0000025c]	Sub-p_02: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[00000262]	Sub-p_03: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[00000268]	Sub-p_04: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[0000026e]	Sub-p_05: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[00000274]	Sub-p_06: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[0000027a]	Sub-p_07: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[00000280]	Sub-p_08: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[00000286]	Sub-p_09: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[0000028c]	Sub-p_10: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[00000292]	Sub-p_11: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[00000298]	Sub-p_12: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[0000029e]	Sub-p_13: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002a4]	Sub-p_14: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002aa]	Sub-p_15: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002b0]	Sub-p_16: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002b6]	Sub-p_17: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002bc]	Sub-p_18: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002c2]	Sub-p_19: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002c8]	Sub-p_20: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002ce]	Sub-p_21: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002d4]	Sub-p_22: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002da]	Sub-p_23: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002e0]	Sub-p_24: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002e6]	Sub-p_25: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002ec]	Sub-p_26: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002f2]	Sub-p_27: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002f8]	Sub-p_28: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002fe]	Sub-p_29: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[00000304]	Sub-p_30: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[0000030a]	Sub-p_31: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[00000310]	Sub-p_32: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[00000318]	01. Multichannel extension	0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ]
[00000330]	02. Multichannel extension	0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ]
[00000348]	03. Multichannel extension	0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ]
[00000360]	04. Multichannel extension	0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ]
[00000378]	05. Multichannel extension	0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ]
[00000390]	06. Multichannel extension	0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ]
[000003a8]	07. Multichannel extension	0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ]
[000003c0]	08. Multichannel extension	0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ]

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10. meavydev,

Oct 14, 2012 3:06 AM in reply to meavydev

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Aha - just looked at a pre-recorded DVD VOB and it has both the VTSM_VOBS and VTSTT_VOBS filled in, so my guess is that Adobe is getting it wrong by just looking at the VTSM info...

So definitely a bug in Premiere Elements.

[00000000]	VTS Identifier	DVDVIDEO-VTS
[0000000c]	Last Sector of VTS	1384332	[00151f8c]
[0000001c]	Last Sector of VTSI	31	[0000001f]
[00000021]	Specification version number	v1.1	[11]
[00000022]	VTS Category	0	[00000000]
[00000080]	End byte of VTSI_MAT	2047	[000007ff]
[000000c0]	Start sector of VTSM_VOBS	32	[00000020]
[000000c4]	Start sector of VTSTT_VOBS	194	[000000c2]
[000000c8]	Start offset of VTS_PTT_SRPT	1	[00000001]
[000000cc]	Start offset of VTS_PGCIT	2	[00000002]
[000000d0]	Start offset of VTSM_PGCI_UT	3	[00000003]
[000000d4]	Start offset of VTS_TMAPT	4	[00000004]
[000000d8]	Start offset of VTSM_C_ADT	8	[00000008]
[000000dc]	Start offset of VTSM_VOBU_ADMAP	9	[00000009]
[000000e0]	Start offset of VTS_C_ADT	10	[0000000a]
[000000e4]	Start offset of VTS_VOBU_ADMAP	11	[0000000b]

[00000100]	Video attributes of VTSM_VOBS	21248	[5300]
	Video attribute details:
	Video compression	MPEG-2
	TV system	PAL 625/50
	Aspect ratio	4:3
	Automatic Display Mode	not specified
	CC for Line21-1 (NTSC only)	no data
	CC for Line21-2 (NTSC only)	no data
	Bit Rate	VBR
	Source Resolution	720x576 (PAL)
	Letterboxed top&bottom cropped	no
	Mode	Camera
[00000103]	Number of audio streams in VTSM_VOBS	0	[00]
[00000104]	Audio_1: VTSM audio attributes	0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 ]
[0000010c]	Audio_2: VTSM audio attributes	0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 ]
[00000114]	Audio_3: VTSM audio attributes	0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 ]
[0000011c]	Audio_4: VTSM audio attributes	0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 ]
[00000124]	Audio_5: VTSM audio attributes	0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 ]
[0000012c]	Audio_6: VTSM audio attributes	0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 ]
[00000134]	Audio_7: VTSM audio attributes	0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 ]
[0000013c]	Audio_8: VTSM audio attributes	0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 ]
[00000155]	Number of Sub-picture streams in VTSM	1	[01]
[00000156]	Sub-pic_1: VTSM Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]

[00000200]	Video attributes of VTSTT_VOBS	21248	[5300]
	Video attribute details:
	Video compression	MPEG-2
	TV system	PAL 625/50
	Aspect ratio	4:3
	Automatic Display Mode	not specified
	CC for Line21-1 (NTSC only)	no data
	CC for Line21-2 (NTSC only)	no data
	Bit Rate	VBR
	Source Resolution	720x576 (PAL)
	Letterboxed top&bottom cropped	no
	Mode	Camera
[00000203]	Number of audio streams in VTSTT_VOBS	1	[01]
[00000204]	Aud_1: audio attributes	4 193 101 110 0 0 0 0	[04 c1 65 6e 00 00 00 00 ]
	Audio attribute details:
	Application mode	unspecified
	Language type	present
	Multichannel extension	not present
	Coding mode	AC3
	Channels	2
	Sample Rate	48Kbps
	Quantization/DRC	DRC (dynamic range control)
	Language	English
	Language extension	[00]
	Code extension (Audio Type)	unspecified
[0000020c]	Aud_2: audio attributes	0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 ]
[00000214]	Aud_3: audio attributes	0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 ]
[0000021c]	Aud_4: audio attributes	0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 ]
[00000224]	Aud_5: audio attributes	0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 ]
[0000022c]	Aud_6: audio attributes	0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 ]
[00000234]	Aud_7: audio attributes	0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 ]
[0000023c]	Aud_8: audio attributes	0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 ]
[00000255]	Number of sub-picture streams in VTSTT_VOBS	0	[00]
[00000256]	Sub-p_01: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[0000025c]	Sub-p_02: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[00000262]	Sub-p_03: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[00000268]	Sub-p_04: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[0000026e]	Sub-p_05: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[00000274]	Sub-p_06: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[0000027a]	Sub-p_07: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[00000280]	Sub-p_08: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[00000286]	Sub-p_09: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[0000028c]	Sub-p_10: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[00000292]	Sub-p_11: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[00000298]	Sub-p_12: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[0000029e]	Sub-p_13: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002a4]	Sub-p_14: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002aa]	Sub-p_15: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002b0]	Sub-p_16: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002b6]	Sub-p_17: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002bc]	Sub-p_18: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002c2]	Sub-p_19: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002c8]	Sub-p_20: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002ce]	Sub-p_21: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002d4]	Sub-p_22: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002da]	Sub-p_23: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002e0]	Sub-p_24: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002e6]	Sub-p_25: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002ec]	Sub-p_26: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002f2]	Sub-p_27: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002f8]	Sub-p_28: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[000002fe]	Sub-p_29: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[00000304]	Sub-p_30: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[0000030a]	Sub-p_31: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[00000310]	Sub-p_32: Sub-picture stream attributes	0 0 0 0 0 0	[00 00 00 00 00 00 ]
[00000318]	01. Multichannel extension	0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ]
[00000330]	02. Multichannel extension	0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ]
[00000348]	03. Multichannel extension	0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ]
[00000360]	04. Multichannel extension	0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ]
[00000378]	05. Multichannel extension	0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ]
[00000390]	06. Multichannel extension	0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ]
[000003a8]	07. Multichannel extension	0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ]
[000003c0]	08. Multichannel extension	0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0	[00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ]

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11. Full Throttle1,

Oct 15, 2012 3:50 AM in reply to meavydev

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I hope you are using "DVD camera or computer drive" option in Add Media panel.
"Videos from Flip or Cameras" also launch Video Importer but it wont detect your DVD.

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12. meavydev,

Oct 15, 2012 3:54 AM in reply to Full Throttle1

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Yes I am.
My guess is that Adobe haven't actually tested this on a Retina Macbook Pro with USB Superdrive...

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13. _techkid123_,

Oct 15, 2012 5:52 PM in reply to meavydev

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Hi ,

Please check the supported files and formats in Elements 11.

http://help.adobe.com/en_US/premiereelements/using/WSeffff8bffc802084- 1665492e133c9c19956-8000.html

Regards
_techkid123_ *Back*

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14. meavydev,

Oct 16, 2012 12:00 AM in reply to _techkid123_

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Seriously???
You do realise that a Superdrive is just a DVD?
I am trying to import a standard DVD recorded in a DVD recorder from a standard Mac USB drive, via the DVD import menu... there is no built-in in DVD drive, so it has to be a USB one...

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15. Chiradeep Majumdar,

Oct 18, 2012 6:53 AM in reply to meavydev

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See Expert view timeline zooms when dragging clips on MacBook with Retina Display to troubleshoot problems importing video into Adobe Premiere Elements 11 or working with clips/dragging clips on the timeline on MacBook with Retina Display.

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16. meavydev,

Oct 18, 2012 8:21 PM in reply to Chiradeep Majumdar

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My first thought on reading this link was "why are you pointing me at a fix for timelines when I clearly state that DVD import doesn't work and VOBs just give audio without video"?
Anyway, in case you know it fixes something else, I tried installing it...
No it doesn't fix either of my problems!

So let me once again state them...
On a Retina Macbook Pro with an Apple USB Superdrive, DVD import via the DVD import gives a "no supported device" error.
Using Organizer to try and import the VOB to work around 1) results in audio with no video, so I am unable to use Premiere Elements 11 to do any kind of editing making this software "Not fit for purpose".

Unless someone from Adobe gives confirmation that this is being fixed, I am demanding a refund, as I can't edit video from my DVD recorder, which is the only reason I brought this software!
Adobe makes it virtually impossible to report bugs, so no wonder the software is so poor!

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17. meavydev,

Oct 20, 2012 2:06 AM in reply to meavydev

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OK - one last attempt.
I have Parallels, with a Windows 7 installation, so I tried installing the Windows version of Premiere Elements 11.
This is using the USB Superdrive on my Retina Macbook Pro...
Guess what, the Video Importer can see the USB drive as a DVD, so the Video Importer is broken on the Mac - Bug 1) Confirmed!

and low and behold, I put in the DVD from my DVD recorder and tell it to import, and I get audio and no damn video!!!
Bug 2) Confirmed - Premiere Elements 11 is completely useless for editing video recorded in a Panasonic DVD recorder. (yes I have tried more than one attempt, including a finalised DVD with top menu).

How on earth do Adobe get away with shipping such poor software????

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18. Full Throttle1,

Nov 22, 2012 4:42 AM in reply to meavydev

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External DVD drive is not supported by Video importer on Mac.
Refer to http://help.adobe.com/en_US/premiereelements/using/WS8E086945-8338-478 a-9083-710C2F9B1DA9.html

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19. meavydev,

Nov 22, 2012 5:26 AM in reply to Full Throttle1

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Then Adobe need to fix the damn software... there is NO internal DVD on a Retina Macbook Pro or any of the Airs for that matter!

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20. Full Throttle1,

Nov 22, 2012 5:32 AM in reply to meavydev

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Video importer dialog allows u to view files as thumbnail, preview it and copy it locally.
As a workaround, u can import files using Add Media > "Files & Folders" option. Or copy the files locally and them import into PRE.

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21. meavydev,

Nov 22, 2012 11:35 PM in reply to Full Throttle1

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Err....if you had read my earlier posts you would have realised that there are no workarounds, as VOB import fails too!

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22. Bill Hunt,

Nov 23, 2012 7:47 AM in reply to meavydev

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You might want to file a Feature Request, for Adobe to support computers that lack internal and external multi-drives.

Good luck,

Hunt

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23. Aus2Mossy,

Apr 19, 2013 5:38 PM in reply to meavydev

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I am getting the exact same problem on a new iMac, which of course also has no internal DVD drive.

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24. Bill Hunt,

Apr 19, 2013 5:41 PM in reply to Aus2Mossy

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Do you have an external multi-drive?

Good luck,

Hunt

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25. Aus2Mossy,

Apr 19, 2013 6:32 PM in reply to Bill Hunt

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Yes, I have an external Apple Superdrive I bought when I got the new iMac. Luckily I am also an Adobe Cloud subscriber so have been able to use Premiere Pro to import from the external drive. For simple home projects I prefer Elements, but obviously Elements is not much use if I can't import old home movie DVDs to re-edit.

Given that Premiere Pro works it's obviously not impossible to do. I'd suggest this is something Adobe needs to add back to Elements.

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