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Adobe Application Manager

Oct 16, 2012 7:13 PM

I have several CS6 software downloads to install in my Adobe Application Manager.  Are those trial downloads, or are they free upgrades?

 
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  • Currently Being Moderated
    Oct 16, 2012 8:10 PM   in reply to IMPeeved

    These are free upgrades for the softwares you have installed.

     

    Regards,

    Ravi.

     
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  • Currently Being Moderated
    Oct 17, 2012 8:49 AM   in reply to Rave

    It will depend are you a Creative Cloud subscriber?  If so the applications being offered through the Adobe Application Manager are through your Creative Cloud subscription.  If you are not a subscriber then they are offered as a free trial of the Creative Cloud.

     

    I believe Rave is referring to updates which become available but due to the OP description it appears they are referring to the Creative Cloud applications in AAM.

     
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    Dec 12, 2012 9:56 AM   in reply to Jeff A Wright

    Jeff A Wright wrote:

     

    It will depend are you a Creative Cloud subscriber?  If so the applications being offered through the Adobe Application Manager are through your Creative Cloud subscription.  If you are not a subscriber then they are offered as a free trial of the Creative Cloud.

     

    I believe Rave is referring to updates which become available but due to the OP description it appears they are referring to the Creative Cloud applications in AAM.

    I seem to have two Application Manager apps on my system (Mac OSX 10.8.2, MacBook Pro 8,2).  One in Utilities/Application Manager and another that gets launched from the "Updates" in the application "Help" menu.  The one in Utilities shows all my CS 6 applications as available to try, and I've purchased/installed Design/Web Premium.  The one launched from within the app shows no updates, but here in Adobe there is an update, i.e. Photoshop 13.0.2.  I have a couple other programs that scan for apps that need updatiing and all the Adobe ones try unsuccessfully to use Application Manager to updates when an update shows.

     

    I have one app, Muse, which I've subscribed to in Creative Cloud.  Could this be messing up things?  I do see all CS apps in the Creative Cloud, not just Muse.  But I haven't tried to use them.  I'm don't like the Creative Cloud and have to wait a year for the subscription to end, there is no way of cancelling it once committed; so I'm stuck with the Muse Creative Cloud (@ $14.95/month).

     

    Suggestions?

     

    Tom

     
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  • Currently Being Moderated
    Dec 12, 2012 12:27 PM   in reply to golf25radioman

    I am sorry Tom but what is your inquiry exactly?  Are you inquiring why you have multiple references to the Adobe Application Manager or on how to cancel your subscription?

     
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    Dec 12, 2012 2:54 PM   in reply to Jeff A Wright

    Jeff A Wright wrote:

     

    I am sorry Tom but what is your inquiry exactly?  Are you inquiring why you have multiple references to the Adobe Application Manager or on how to cancel your subscription?

    Application Manager, launched from the Applications/Utilities/Application Manager/Cores/Application Manager shows all my CS6 apps "Try" - no updates.  I know Photoshop has an update of 13.0.2.  If I download that update from Adobe and try to install the Application Manager gives an error - can't install.  There are all my CS6 apps listed there, as I said as "try" but at the bottom Creative Cloud and another have Install - they both fail install.  I tried to run the installer from the CS6 Installer, Application Manager gives an error - can't install, or uninstall and reinstall. 

     

    I have one Creative Cloud app - Muse, the rest of CS6 is a downloaded upgrade from CS5.5.  If I launch Photoshop, choose "Updates" a different looking interface Application Manager opens (but same version - I checked) and says no updates.  The "About Photoshop" shows indeed it is version 13.0.1 - needs to be updated.  Boils down to something, IMHO, with Application Manager. 

     

    Is Creative Cloud apps and physically on my compuer apps mucking up something?  In creative.adobe.com on the right all the Adobe apps are there, but they too are all "try" from what the Application Manager says in its window.

     

    And, yes there are multiple Application Manager apps in the Adobe Application Manager folder, only difference is one has spaces between the words and one doesn't.  One is in the folder "core" the other is in "CCM/Utilities."  The one without spaces in its name is in the later folder.  But they both bring up the same looking interface with the "try" as described above. 

     

    I'm running this on a MacBook Pro 8,2, OS X 10.8.2.  Also installed on my Mac Pro 2,1.  I'll see if similar issues happen on it.

     

    Thanks in advance for any help.  I've tried to explain the best I can.  Boils down to not being able to update my CS6 Design/Web Premium apps.

     

    Tom

     
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  • Currently Being Moderated
    Dec 12, 2012 2:56 PM   in reply to golf25radioman

    If this helps, here is the error generated trying to install Creative Cloud Connection:

     

    Exit Code: 7

    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ...

     

    -------------------------------------- Summary --------------------------------------

    - 0 fatal error(s), 3 error(s), 0 warning(s)

     

     

    ERROR: DW050: The following payload errors were found during install:

    ERROR: DW050:  - AdobeCreativeCloudDriver: Install failed

    ERROR: DW050:  - AdobeCreativeCloudCore: Failed due to Language Pack installation failure

    ERROR: DW050:  - AdobeCreativeCloudCore_AdobeCreativeCloudCore-LangPack: Install failed

    ---------------------------------------------------------------------- ---------------

     
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  • Currently Being Moderated
    Dec 12, 2012 3:17 PM   in reply to golf25radioman

    When you go to Help>Updates you are invoking the updater portion of the Adobe Application Manager which is why the UI appears differently. 

     

    As for not seeing the update please see http://forums.adobe.com/thread/1113449 for information on how to resolve this difficulty.

     
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    Dec 13, 2012 11:22 AM   in reply to Jeff A Wright

    Jeff A Wright wrote:

     

    When you go to Help>Updates you are invoking the updater portion of the Adobe Application Manager which is why the UI appears differently. 

     

    As for not seeing the update please see http://forums.adobe.com/thread/1113449 for information on how to resolve this difficulty.

    Well the in app updater shows no updates, the other one (in Utilities - Mac OS) shows all my CS6 apps as a "Try" download.  BTW, the "Install" apps all fail, so I would imagine the "Try" ones would too.  I can't even uninstall the CS6 and reinstall - fails.

     

    Now Illustrator and Flash are showing updates available from my MacUpdate checker.  Also, trying to download the stand alone updaters from Adobe results in a install fail as well.

     

    Tom

     
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  • Currently Being Moderated
    Dec 13, 2012 1:14 PM   in reply to golf25radioman

    I branched off the discussion thread you joined at http://forums.adobe.com/thread/1113449 as I did not realize you were not a Creative Cloud subscriber.  As discusssed in your other thread it may be best if you work directly with our support team.

     
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    Dec 13, 2012 4:01 PM   in reply to Jeff A Wright

    Jeff A Wright wrote:

     

    I branched off the discussion thread you joined at http://forums.adobe.com/thread/1113449 as I did not realize you were not a Creative Cloud subscriber.  As discusssed in your other thread it may be best if you work directly with our support team.

    I am a Creative Cloud subscriber (as well as having CS6 purchased), the Cloud is only for Muse.  Can this be causing any conflict - having both?

     

    My Mac Pro using Lion 10.7.4 has no problem updating the CS6 apps, but it isusing the Application Manager version 6.xxxx, where the MBPro is using the 7.xxxx version.  In fact I just ran "updates" from inside Photoshop on the Mac Pro and it updated another CS6 app.

     

    Frustrating to say the least.  Even the stand alone update downloads from Adobe fail to install. 

     

    Tom

     
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  • Currently Being Moderated
    Dec 13, 2012 4:55 PM   in reply to golf25radioman

    It is likely your copies of Photoshop is using your perpetual license thus yes the update will not be available to you.  If you go to Help>Deactivate in Photoshop does your screen look the same as my attachment?

     

    Deactivate screen copy.jpg

     

    In particular you will want to look at the highlighted area.

     
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    Dec 13, 2012 5:14 PM   in reply to Jeff A Wright

    Jeff A Wright wrote:

     

    It is likely your copies of Photoshop is using your perpetual license thus yes the update will not be available to you.  If you go to Help>Deactivate in Photoshop does your screen look the same as my attachment?

     

    Deactivate screen copy.jpg

     

    In particular you will want to look at the highlighted area.

    No, the deactivate window doessn't look like that.  This is what my Photoshop one looks like:

    screen1.jpg

     
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    Dec 13, 2012 5:15 PM   in reply to golf25radioman

    BTW - I only have Muse as a Creative Cloud Membership.  Not sure if this may be mucking up the works.

     

    Tom

     
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  • Currently Being Moderated
    Dec 13, 2012 5:35 PM   in reply to Jeff A Wright

    No, Deactivate in Photoshop I have looks like the screen capture I uploaded (in response to your post): http://forums.adobe.com/message/4919968#4919968

     
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    Dec 14, 2012 9:11 AM   in reply to golf25radioman

    The with your screen shot the 13.1 update is not applicable to your installation of Photoshop.  If you have a full subscription to the Creative Cloud then you can deactivate Photoshop and license it with your Creative Cloud subscription.  You will want to choose the License this Software option and enter the Adobe ID tied to your subscription.

     
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    Dec 14, 2012 1:06 PM   in reply to Jeff A Wright

    My CS6 is fully licensed, no need to purchase Creative Cloud versions of these apps, correct?  Jeff, we seem to be having (I believe) a communication problem - between the CS6 Design/Web Premium Suite and Creative Cloud apps.  My current (on my MacBook Pro 8,2; OS X Mountain Lion 10.8.2) Photoshop version is 13.0.1 - there is an update for it to 13.1 which I can't install.  Now there's also (apparently) an update to Illustrator.  The in app "Updates" Application Manager says no updates, the Application Manager (in Mac OS - Utilities/Adobe Application Manager/core/Application Manager) shows only "Try" for my applications and there are three "Install" apps (Muse is one of them) which will not install - they download and fail upon trying to install. 

     

    My same install of CS6 Design/Web Premium on my Mac Pro 2,1 just showed an update to Photoshop which it installed with no problem. The only differences - the Mac Pro is running OS X Lion 10.7.4 and Application Manager is version 6.0.xxx (where the MBPro has Application Manager 7.xxxx).

     

    If this is addressed somewhere in these help boards, and I'm in the wrong area - PLEASE - direct me to where I can get answers.

     

    Thank you,

    Tom

     
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  • Currently Being Moderated
    Dec 14, 2012 1:18 PM   in reply to golf25radioman

    Tom you will need to deactivate Illustrator or Photoshop as directed in message #15. 

     

    In regards to where you can go for help you are not limited to our forums.  You are certainly welcome to work with our support team directly.  You can access chat support at http://adobe.ly/yxj0t6.

     

    I believe most of the confusion came from the multiple message threads initially.  I do understand that you currently have Photoshop and Illustrator licensed to CS6 Design and Web Premium which is why you are unable to locate the 13.1 update.  At the moment all that would be visible, if not already applied, is the 13.0.2 update.

     
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    Dec 16, 2012 3:50 PM   in reply to Jeff A Wright

    Jeff A Wright wrote:

     

    Tom you will need to deactivate Illustrator or Photoshop as directed in message #15. 

     

    In regards to where you can go for help you are not limited to our forums.  You are certainly welcome to work with our support team directly.  You can access chat support at http://adobe.ly/yxj0t6.

     

    I believe most of the confusion came from the multiple message threads initially.  I do understand that you currently have Photoshop and Illustrator licensed to CS6 Design and Web Premium which is why you are unable to locate the 13.1 update.  At the moment all that would be visible, if not already applied, is the 13.0.2 update.

    As for the version number, I was indeed incorrect - my Mac Pro installed 13.0.2 of Photoshop (not sure the Illustrator version).  But that still leaves me wondering why the MacBook Pro will not do the same update.  I guess I'll try support chat - that's usually a PITA but no worse than phone calls.  BTW, I've tried the deactivate/reactivate with no changes.  I even copied the Application Manager folder from the Mac Pro since it had the version 6.xxx of it onto my MacBook Pro.  Upon launching it updated itself to the version 7.xxxx.  So if the Application Manager is somewhere involved version 6.xxx doesn't work in ML 10.8.2.

     

    Thanks for trying - I still don't understand why it's acting the way it is.  Hopefully they can do something at the link you provided.

     

    Tom

     
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  • Currently Being Moderated
    Dec 17, 2012 7:54 AM   in reply to golf25radioman

    Same problem here, I have Creative Cloud subscription with PS 13.0.1, the update manager says there is no updates available and having phoned customer support I was told 13.1 update is beta and not available for my subscription!

     

    I have since deactivated and reactivated (no joy) and then uninstalled and reinstalled also with no joy!

     

    Apart from the obvious issue of not having the update, I am truly disappointed with the customer support.

     
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  • Currently Being Moderated
    Dec 17, 2012 10:21 AM   in reply to SimonthePieman

    SimonthePieman please make sure to review this thread in it's entirety.  If your deactivation screen does not match what is shown in message #21 then you will need to continue working with our support team.  It is not possible to deal with account related issues in a public forum.

     
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    Dec 17, 2012 10:37 AM   in reply to Jeff A Wright

    I have reviewed the thread, it seems there is only 21 messages (including this one) I'm not sure what you mean by account related issues? My issue is there is no 13.1 update for my Photoshop. Sorry for any confusion

     
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  • Currently Being Moderated
    Dec 17, 2012 11:30 AM   in reply to SimonthePieman

    My apologies that should be message #11.  I branched out some of the off topic posts which were added to this thread over the weekend which has reduced the number of messages within the thread.

     
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  • Currently Being Moderated
    Dec 17, 2012 12:49 PM   in reply to Jeff A Wright

    That's ok, I'm still not getting very far with customer support, hopefully I will get there in the end

     
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    Dec 17, 2012 3:20 PM   in reply to Jeff A Wright

    I have not tried to deactivate Photoshop & Illustrator to see if I can get them to get the 13.0.2 (Photoshop) or Illustrator updates.  What I did do which I think is a step in the resolution of possibly what may be at the root of my issues. I WAS able to successfully reinstall CS6 Suite, couldn't do that up to now. Ran AAM updated what was available, big difference - AAM recognized my CS6 apps and did not have the "Try" next to them. Wanted to let you know of the progress - will do the deactivate suggestion to see if that works now.

     

    Tom

     
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  • Currently Being Moderated
    Dec 19, 2012 8:10 PM   in reply to golf25radioman

    Hi Tom,

     

    Although its a little bit of work could you try uninstalling and reinstalling Photoshop and Illustrator then reinstalling them when logged in under a new admin account and finally reinstalling the updates

     

    Here are the instructions for creating a new acct if you need them

     

    Mac OS X

    10.7  - http://support.apple.com/kb/PH4600

    10.8 - http://support.apple.com/kb/PH11468

     

    Windows

    http://windows.microsoft.com/en-IN/windows7/Create-a-user-account

     

    -Dave

     
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    Dec 24, 2012 10:05 AM   in reply to Jeff A Wright

    ok, guess I should admit my stupidity, it works since I've updated my Vista to Win 7

     

     

    Sorry lol

     
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    Dec 28, 2012 2:27 PM   in reply to SimonthePieman

    No worries, glad you got it fixed

     
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    May 15, 2013 11:06 AM   in reply to golf25radioman

    Tom you mentioned in discussion http://forums.adobe.com/thread/1212691 that you were still facing difficulties with only seeing the trial option within the Adobe Application Manager.  To confirm were you able to successfully deactivate your perpetual version?  Do you now see Creative Cloud Membership in the deactivation screen per message #11?

     
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    May 16, 2013 10:02 AM   in reply to Jeff A Wright

    Jeff A Wright wrote:

     

    Tom you mentioned in discussion http://forums.adobe.com/thread/1212691 that you were still facing difficulties with only seeing the trial option within the Adobe Application Manager.  To confirm were you able to successfully deactivate your perpetual version?  Do you now see Creative Cloud Membership in the deactivation screen per message #11?

    That message in the noted thread was not what I'm seeing in Application Manager (at first) but rather in Creative Cloud browser window, then it takes me to the Application Manager when clicking on the "Download" (i.e. Photoshop) in the browser in CC. 

     

    Are you saying in order to go full on CC I have to deactivate my CS6 apps?  That may answer the question I was having trouble when I've tried to take Adobe's offer of a discount for the first year of CC for current CS6 owners.  Basically I can't do it.  I thought it was because I have a single app (Muse) subscription in CC.

     

    While I've got your attention <g> - why is Adobe doing this CC or nothing move?  For small non profits like me it may make upgrading to the newest apps out of my reach.  I can guess that possibly Adobe is trying to lessen the drain of profits by the old way software was sold, but the end user is the one who is going to be paying the price now.  I've never bought pirated software, always had bonifide serialed purchases.

     

    Let me know if I'm to deactivate my current CS6 apps in order to move to CC. 

     

    Tom

     
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    May 16, 2013 10:07 AM   in reply to golf25radioman

    One more thought...

     

    So, having the one CC app (Muse) means I'm already a CC subscriber.  And now I "pick & choose" which apps I want to add to that subscription?  Then if that's the case, where does the first year discount for current CS6 users come in?  I think I'm not the only one confused.  Also not the only one asking questions about all this.  I may not be the brightest bulb but I'm no dummy. 

     

    Tom

     
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    May 16, 2013 11:03 AM   in reply to golf25radioman

    Tom if you are only subscribed to Muse then once the CC versions of the apps become available you would be able to try them through the Adobe Application Manager.  If you wish to cancel your Muse subscription and subscribe to the full Creative Cloud, which includes Muse, then yes you would want to deactivate your CS6 applications.  You can then choose the License this Software option and enter the Adobe ID tied to your Creative Cloud subscription.

     

    I hope that helps?  This process will likely change slightly once the CC version of the applications are available in June.

     

    As for the CC decision there is plenty of discussions out there on this topic.  In fact it was your posting to one of those topics, http://forums.adobe.com/message/5320205#5320205, which is why I responded to you here.  I would prefer to keep this discussion specific to the technical aspects of working with your subscription.  Both myself and other Adobe Employees are monitoring the other discussions and have provided input when we have information which we believe would be beneficial for yourself and other Adobe Users to be aware of.

     
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    May 16, 2013 12:15 PM   in reply to Jeff A Wright

    Jeff A Wright wrote:

     

    Tom if you are only subscribed to Muse then once the CC versions of the apps become available you would be able to try them through the Adobe Application Manager.  If you wish to cancel your Muse subscription and subscribe to the full Creative Cloud, which includes Muse, then yes you would want to deactivate your CS6 applications.  You can then choose the License this Software option and enter the Adobe ID tied to your Creative Cloud subscription.

     

    I hope that helps?  This process will likely change slightly once the CC version of the applications are available in June.

     

    As for the CC decision there is plenty of discussions out there on this topic.  In fact it was your posting to one of those topics, http://forums.adobe.com/message/5320205#5320205, which is why I responded to you here.  I would prefer to keep this discussion specific to the technical aspects of working with your subscription.  Both myself and other Adobe Employees are monitoring the other discussions and have provided input when we have information which we believe would be beneficial for yourself and other Adobe Users to be aware of.

    Since CC isn't ready until June, much of this will likely change.  And the offer from Adobe for CS6 owners to upgrade to CC for the first year at $19.95/month expires in July - so there is time.  And there is no pressing issues about applications in CS6 not working and being outdated - yet.

     

    I am having an issue, I thought was limited to Photoshop which turned the whole desktop a shade of blue when it opened.  I just deleted and reinstalled Photoshop and all its preferences and it's back.  A separate issue, I know - maybe you've heard of it and can guide me if possible place where someone else has experienced this.

     

    Thanks,

    Tom

     
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  • Currently Being Moderated
    May 16, 2013 12:39 PM   in reply to golf25radioman

    Tom this sounds like you may be facing an issue with the default color profile for your monitor.  I would recommend posting specifics regarding the experience you are having in the Photoshop General Discussion forums at http://forums.adobe.com/community/photoshop.  The users in this forum should be able to provide some guidence around resolving color management issues.

     
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    May 17, 2013 10:45 AM   in reply to Jeff A Wright

    I opened Displays in System Preferences, went through the Calibration process and saved it.  Launching Photoshop seems to be okay now (no more blue hue upon launch).

     

    As for the CC Muse app.  There doesn't seem to be a way that I've found to cancel it.  I even thought it might cancel itself when my credit card expired and I didn't update the info, but they somehow billed my card anyway.  The only thing I see when I click "Manage" for the Muse subscription is to edit it to either a single app membership or "Creative Cloud membership (one year)" - is that how I move from it to the whole suite type subscription?  And what apps are included in it?  Is it like the old way, different suites with different apps for different needs or is it a pick and choose what you need type thing?  Maybe too many questions, but for me I don't totally understand.

     

    Tom

     
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    May 17, 2013 10:50 AM   in reply to golf25radioman

    Tom if you have an annual subscription you will need to contact our support team to cancel the subscription.  This is due to the usual early penalty for canceling an annual subscription.  It is very likely the support agent will wave the cancelation fee though if you are moving to a full Creative Cloud subscription.  The month to month subscriptions can be canceled within your account Adobe.com.  You can find more details regarding subscription management at http://forums.adobe.com/thread/1146459.

     

    Glad to hear you were able to resolve your color management issue.

     
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    May 17, 2013 5:21 PM   in reply to Jeff A Wright

    Jeff A Wright wrote:

     

    Tom if you have an annual subscription you will need to contact our support team to cancel the subscription.  This is due to the usual early penalty for canceling an annual subscription.  It is very likely the support agent will wave the cancelation fee though if you are moving to a full Creative Cloud subscription.  The month to month subscriptions can be canceled within your account Adobe.com.  You can find more details regarding subscription management at http://forums.adobe.com/thread/1146459.

     

    Glad to hear you were able to resolve your color management issue.

    After a long online chat with an Adobe rep they got the single app subscription cancelled, said they'd refund.  Then they sent me a link to sign up for a full Creative Cloud subscription; I was supposed to get a first year at $19.95 as a CS6 owner.  I signed up, it assessed me $49.95/month.  Guess I have another online chat session to see if they can get that straightened out.  All this CC stuff seems to be quite messed up, prices aside.  I think most of my initial problems were from that single app subscription, but that doesn't explain away the not getting the special first year subscription deal.  I guess I'll keep on plugging on. 

     

    Tom

     
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    May 18, 2013 8:54 AM   in reply to golf25radioman

    Tom do you have a case number which I can reference?  If not did you use the same e-mail address that you have used to sign in to the Adobe forums?

     
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    May 18, 2013 9:57 AM   in reply to Jeff A Wright

    Jeff A Wright wrote:

     

    Tom do you have a case number which I can reference?  If not did you use the same e-mail address that you have used to sign in to the Adobe forums?

    For some reason the area where the cases are (My Open Support Cases" returns an error "Sorry, this page is not available." (as does the link to My Support Case History, etc. - not sure what that's all about.  It is the weekend... so no phone calls and probably no chat.

     

    I use the same e-mail address all throughout Adobe.

     

    Tom

     
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    May 18, 2013 10:47 AM   in reply to golf25radioman

    Tom I have sent you an e-mail to the address listed under your account requesting your confirm your phone number.  We do have both customer service and even technical support available this weekend at http://adobe.ly/yxj0t6.  If you would prefer though I can open a ticket requesting a member of our support team contact you directly on Monday.

     
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