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Claire.S.S
Claire.S.S
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After Effects CS6 Importing Video error

Oct 19, 2012 5:08 AM

We have been experiencing problems with Adobe After Effects CS6 when importing video files. The files I've used for testing are .mov format.

 

When you import a video you get thiss error:

 

Error message.jpg

 

Then you get the message 'input violation error has occurred'  and the program forces closes

 

 

At first I thought it was a profile issue as it was only effecting certain users but this appers to be intermittent across all our iMacs. I've deleted all the local profiles to be sure this wasn't causing the problem.

It seems to work ok as admin so I gave the students the same permission but this didn't fix the issue. Sometimes it does work but then you go to import another video into the same project it doesn't allow you and the same error appears.

 

I've installed both update 11.01 and 11.02 that didn't help either.

 

I have a feeling it might be something to do with codecs.

 

Anyone shed any light on this ?

3965 Views   14 Replies   Latest reply: Claire.S.S, Nov 5, 2012 5:48 AM
 
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  • Jonas Hummelstrand
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    1. Jonas Hummelstrand,
    Oct 19, 2012 6:34 AM   in reply to Claire.S.S
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    Without knowing more about your video files, it's hard to know more about what is causing this. You say that you experience it across several computers? Does this happen with videos from several sources or are they all coming from the same source (camera?)

     
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  • Claire.S.S
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    2. Claire.S.S,
    Oct 19, 2012 7:12 AM   in reply to Jonas Hummelstrand
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    Yep, we have 50 + iMacs and there all doing the same thing but on occasion it does work ok.

     

    The file orignally has probably come from a camera or flip camera. The file size is 94.8mb I was just using it from a USB stick. 

    I'm not too familar with the software itself I just just install it.  The cache size is set to 9GB.

     
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  • Jonas Hummelstrand
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    3. Jonas Hummelstrand,
    Oct 19, 2012 8:34 AM   in reply to Claire.S.S
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    So this is happening with one single video file, or with all video files

    from the same source?

     

    If it is just a couple of video files that you need to constantly open on

    50+ computers, I would suggest you zip a video file, upload it somewhere

    and then provide a link to the file in a bug at http://adobe.com/go/wish

     

    Then I'd open the file up another software (HandBrake, Premiere Pro, FCP

    X?) and just transcode it (export it to another video codec) since the file

    is probably incorrectly saved or corrupt.

     
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  • Dave LaRonde
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    4. Dave LaRonde,
    Oct 19, 2012 11:24 AM   in reply to Claire.S.S
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    "...I have a feeling it might be something to do with codecs."

     

    That would be a very likely cause of woe.  You can sidestep the issue by transcoding the footage to a lossles codec for use in AE.  My personal favorite is quicktime's PNG codec.  It works on both Mac and Win platforms.

     

    Don't faint as the file size.  I presume you have a delivery codec picked out, and the delivered file size will probably be much smaller.

     
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  • Claire.S.S
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    5. Claire.S.S,
    Oct 24, 2012 1:47 AM   in reply to Jonas Hummelstrand
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    Hi Jonas

     

    This is happening with different files from different sources. Most likely be the same file format .mov. I don't know if they are saving the files and not just pulling the straight of the camera I will need to asked that question.

    Strangely the files do open in Adobe Bridge and once saved they can be open in After Effects.

    We use this software ever year and to my knowledge, we had no problems last year with CS5. Could this be something to do with changes in the new version on how the codecs work?

     

    I'll give http://adobe.com/go/wish a go

     

    thanks

     
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  • Claire.S.S
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    6. Claire.S.S,
    Oct 24, 2012 1:58 AM   in reply to Dave LaRonde
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    Hi Dave

     

    I'll give quicktime PNG codec

     

    Thanks both for your help at least have have something to go on now

     
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  • Jonas Hummelstrand
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    7. Jonas Hummelstrand,
    Oct 24, 2012 2:11 AM   in reply to Claire.S.S
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    ".mov" is just a container that can hold hundreds of different video codecs.

     

    When you say that they work in AE if you "save in Bridge" I don't understand what you mean, to my knowledge Bridge doesn't allow you to modify video files in a way that can be saved to disk.

     

    As so often on this forum, you are providing so little detail that I can't even guess what might be your problem.

     

    FAQ: What information should I provide when asking a question on this forum?

     
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  • Claire.S.S
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    8. Claire.S.S,
    Oct 24, 2012 2:15 AM   in reply to Jonas Hummelstrand
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    Sorry I don't really know lot about the problem or codecs for the matter. A student found a video on youtube about Adobe Bridge(which I have been unable to find).

    All I know is when you go to import a video file you get error as stated on my first post. I don't use the software myself, so to I'm finding in hard to give any detailed explanation on the issue.

     
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  • Jonas Hummelstrand
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    9. Jonas Hummelstrand,
    Oct 24, 2012 2:18 AM   in reply to Claire.S.S
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    I'm sorry, but we won't be able to help you unless we get a lot more information to go on.

    FAQ: What information should I provide when asking a question on this forum?

     
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  • Claire.S.S
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    10. Claire.S.S,
    Oct 24, 2012 6:38 AM   in reply to Claire.S.S
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    Hi Jonas,

     

    I've spoken to the lecture who knows more about the software and this was his reply:

     

    The students will be using files captured from multiple devices dependent on what they have access to. Mobile phone, flip cameras, HD cameras etc. Which will use different codecs. I do request students to export their work as .mov using the H.264 codec and that process hasn't thrown up any problems so far - but that is export not import.

     

    The lecturer also mentioned students cannot import audio either.

     

    The operating system is Lion 10.7.5.

     

    Adobe After Effects CS6 version 11.0. I've installed updates on one of the macs 11.01 and 11.02 but doesn't resolve the problem

     

    Mac Spec

    3.2GHz Intel core i3

    Memory 8 GB 1333mhz DDR 3

    Graphics ATI Radeon HD 5670 512mb

    Hard drive 350 GB

     

    The other software installed on this machince is the Adobe CS6 Design Suite and Microsoft office and we dont use any third-party hardware.

    They only devices that are attached to the Mac are camera,USB Pens and External Hard drives but these are all removable are are not permanently attached.

     
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  • Jonas Hummelstrand
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    11. Jonas Hummelstrand,
    Oct 24, 2012 8:10 AM   in reply to Claire.S.S
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    I'm afraid you will have to contact Adobe's support, this kind of remote support is impossible with so little information.

     
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  • Dave LaRonde
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    12. Dave LaRonde,
    Oct 24, 2012 8:24 AM   in reply to Claire.S.S
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    Claire.S.S wrote:

     

    A student found a video on youtube about Adobe Bridge(which I have been unable to find).

     

    What this student did NOT know is that Bridge is available only with an Adobe Suite of related applications like Production Premium, containing Premiere Pro, Photoshop, Illustrator, Encore, After Effects, Adobe Media Encoder, etc.

     

    I feel for you: you're in a position of being blind and being led by the blind.

     
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  • Claire.S.S
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    13. Claire.S.S,
    Oct 24, 2012 8:54 AM   in reply to Dave LaRonde
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    All I can think of is the student as got the pakcage name mixed up with something else as we do have the full CS6 suite.

     

    I dunno where to begin troubleshooting, when I don't even know the basic of using the software. I know bits about video editing but my knowlege is very limited as you can tell from my post.

     

    I'll try Adobe support.

     

    Thanks Again

     
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  • Claire.S.S
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    14. Claire.S.S,
    Nov 5, 2012 5:48 AM   in reply to Claire.S.S
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    Sorted 

     

    The Media Disk cache files were pointing to a root user folder so standard users didn't have access to this. Changed to a location everyone could access and it now works.

     
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