This happens whether I try to launch from within lightroom 4, or whether I launch from my desk top.
It'll work a couple of times, then goes back to telling me I have to register the product. I only have the 64 bit verion installed on Windows 7.
In my adobe, it shows up as a registered product.
Any suggestions please? I can never contact an adobe tech!
Thanks
Hi - I'm on a standalone licence.
I don't get an error code, but the screen that comes up seems to link to a free trial of Creative Cloud, which I have not now taken up (to see if it helps - it doesn't).
Today when I relauched, I got THIS screen - usually the free trial says 0 days remaining!! On the next try, it had reverted to 30 days.....
Mylenium - thanks - I've worked through all the checks on that document and they're all ok - but I don't get any error messages anyway.
Thanks Curt - i've done that and didn't find anything - I didn't expect to, because this is a new machime and I've not had time to cram it with junk yet - I've only loaded adobe programmes apart from what came installed (oh and Office 2010).
However, I have done the following, suggested on another forum:
Navigate to: C:\Program Files X (86)\Common Files\Adobe\Adobe PCD\
Rename the “cache” directory to “cache-backup” (or anything else not “cache”)
Start Photoshop CS6
Click on “License This Software“
Having re-launced once, it worked, but I'll come back and tell you if it was a permanent fix or not!
There is also this help document on the topic: http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
I am having this/similar problem too. This morning the Adobe updater popped up for CS6 so I went ahead and allowed it to do its thing (to 13.02). Later, CS6 launched fine (from LR4) once. Upon second launch something popped up about needing to login (didn't pay close attention) so I went ahead and did so. It already knew my email address. However since then, at every launch it pops up with CS6 Extended Trial.
I own Standard, not Extended and not cloud.
I never ran a trial, ever.
OSX 10.7.5
I´m at the same point since upgrading to 13.0.3. First the trial window for the Cloud pops up with a random number of days remaining. If I refuse, it will finish with Extended which I don´t own (suppose it´s a trial too, but didn´t check).
If I click License this Software it will seem to work, until next day.
I´m on OSX 10.8.2 BTW.
Get your act together Adobe, I don´t want anything else than what I paid for, but I don´t want to register all the time either!!!
A disgrace really! ![]()
Hi Chris - I did say at the top of the thread that it's a Windows 7 system - in fact Windows 7 Professional. I don't know what other info you need, but would be delighted to provide it if you tell me what you want to know?
Also - you will see that my problem pre-dates the update recently issued.
I'd be really grateful for any help you can offer!
Thanks
Coming back on that, something seems to have changed for the better now; that is, since saturday, I didn´t have to register anymore, that´s 3 days in a row. I´m not aware of any update on my Mac since then either, so it´s a bit puzzling. I didn´t do that much: after entering the serial# again, this time I immediately closed CS6, then shot down the whole computer. A cold reboot and it didn´t happen again...
I am not aware of anything updated - system wide, not only Adobe - since the issue arose, so level of confidence in this ´fix´ is not very high, alas. So far, it seems to work for me and that´s already something. Would be nice to have confirmation from Adobe for peace of mind though.
Hi Chris,
I bought CS6 Design & Web Premium online from Adobe.com on August 5, 2012. I used the products successfully for 6 months and here in January I start getting requests for my SN every other time I boot one of the applications. I've used "Chat" on Adobe.com and they have me input my SN, the message goes away and they hang up believing the problem is fixed. I tell them this is a persistent problem but they dont want to really seem to want to help.
And today Acrobat Pro has stopped accepting my SN altogether.
Oh, and I too have recieved the "My Trial Period is 36,767 days".
From reading this page and the messages, this is a known problem. Today is Jan 24 2013. I see the first parts of this post started in October.
What are we supposed to do when the software we depend on to make a living stops working and Adobe tech support is LESS than supportive in resolving the issue?
Adobe is better than this - What gives? For the first time, I am disappointed in your company and products. ANY help would be a step in the right direction.
North America
Europe, Middle East and Africa
Asia Pacific