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Zottwalker
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Photoshop CS6, Windows 8 and crazy GPU behavoir

Oct 28, 2012 2:32 AM

Tags: #issue #cs6 #extended

Hi!
I just installed windows 8 and i got a lot of problems with CS6 Extended (Design and web premium creative suite installed) and GPU use (i never had a problem under windows 7).

My sistem is updated and equipped with a I7, 8 GB RAM and a Radeon HD 5870 card and i'm working winth Canon EOS 1Dx and EOS 5D mkIII raw files (but the problems appear also with snall jpg)

When PS use the GPU acceleration the display becone crazy showing a lot of different things.

This is the first list of things appening:
A) very often (about 95% of times) when i use the crop tool the image start to flicker from visible to black ( http://www.asf-images.com/ps1.jpg ) so it is impossible to work; sometimes (50% of times) images become visible again moving the mouse to a different location and after moving again the mouse the images fade to black and so on... frustrating.

B) cropping become very slow

C) during crop images a big distorsion appear ( http://www.asf-images.com/ps2.jpg)

D) sometimes during crop or changing the GPU setting the border outside the image become filled of gray/white little square as a trasparent layer (http://www.asf-images.com/ps4.jpg)

E) after canceling the crop tool action (using the cancel button in the Option tool bar) the image fade to black (http://www.asf-images.com/ps5.jpg )

This appens also with blur tool, liquify and all that use the mercury engine.

Changing GPU drawing mode from normal to basic or advanced all works but after closing and reopening PS problems are still visible
Sometimes the graphic card GPU disapper (http://www.asf-images.com/ps3.jpg)

Pleae, Help!!!
Last: sorry for my english :-)

 
Replies 1 2 Previous Next
  • Noel Carboni
    23,496 posts
    Dec 23, 2006
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    Oct 28, 2012 4:14 AM   in reply to Zottwalker

    You're not alone.

     

    Apparently the display drivers provided with the OS are insufficient to support Photoshop's GPU usage well enough.

     

    Have you tried visiting the AMD web site, seeking out the latest Catalyst driver release for your hardware and OS, and downloading/installing it?

     

    Unfortunately, this is one good reason among many that you really should avoid upgrading to a brand new operating system on the first day of its release.  I know this doesn't help you, Zottwalker, but this is written for those who haven't upgraded  yet.

     

    -Noel

     
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  • Currently Being Moderated
    Oct 28, 2012 8:44 AM   in reply to Noel Carboni

    But if everyone waited for the dust to clear, who would blaze the path through all the problems?

     

    All the Win 8 users who change in 6 months will thank you, Zottwalker.

     
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  • Noel Carboni
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    Dec 23, 2006
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    Oct 28, 2012 9:09 AM   in reply to Curt Y

    Hm, maybe the manufacturers of the products ought to be the ones to "blaze through" the problems before the products are released.

     

    Gee, what a concept - Microsoft, AMD, and Adobe all working together with the pre-release versions so that the released version actually works for users.

     

    I believe that Chris Cox worked on trying to get AMD and Microsoft to include proper and working drivers for the Windows 8 release.  But apparently that input wasn't enough to get the job done, becuase in these modern times greedy businessmen always push to release software products before they're finished.  It can always be fixed later through the "cloud", right?  Sheesh.

     

    But even beyond that, there has been an important shift:  Microsoft no longer considers it a high priority that you should actually be able to WORK with Windows.  Their focus has shifted from powering business to powering toys (consumer tablets, that sort of thing).  As such, they care most about the applications that they'll be selling in their shiny new App Store, and almost not at all whether you and your desktop applications work.  Thus the very basis for the philosophy "Microsoft released it, it must be worth having" is now suspect.

     

    Some of that can be mitigated.  I've been running Windows 8 for a year now, and I've had my Windows 8 book done and on sale well before the public release.  Some folks have taken advantage of it and have had a much smoother experience, but I can't document around software that just doesn't work.

     

    As it is, my best advice was and remains this:  Watch and wait while other poor users blaze through the problems.

     

    I sound like a helluva skeptic, don't I?  But I'm really an early adopter technophile who has been around since before there ever was a Microsoft.  That should help you understand the weight of my statement above.

     

    -Noel

     
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  • Currently Being Moderated
    Oct 29, 2012 7:22 AM   in reply to Zottwalker

    have the same problem with HP Elitebook 8560W AMD

    Bummer...

     
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  • JJMack
    5,993 posts
    Jan 9, 2006
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    Oct 29, 2012 8:44 AM   in reply to Noel Carboni

    Noel Carboni wrote:

     

    Watch and wait while other poor users blaze through the problems.

    Noel

    You surprised me with the above statement.  I though you were a sadist and enjoyed the pain new OS and device driver inflect upon early adopters. You not warped after all.

     

    One of the best thing about retirement is I'm no longer required to be the fist to test new releases of software.

     

    Photoshop is about the only program I test new releases of.  For I always want what's new in ACR. I don't load the beta code for it can not be installed as standard Photoshop.  I don't feel the need to spend $300 for 3D support I have no need of it.

     

    I never update my ATI drivers before I read your driver threads.

     

    Thanks...

     

    My laptop is about to die so Windows 8 may be in my future. Start testing more and report. I want some good reading before I commit.

     
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  • Noel Carboni
    23,496 posts
    Dec 23, 2006
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    Oct 29, 2012 9:27 AM   in reply to JJMack

    JJMack wrote:

     

    You not warped after all.

     

    Not quite sure how to take that. 

     

    I enjoy scoping out new technology.  In fact, I have already tested Windows 8, mostly in virtual machines, but even on hardware.  In my case I tested on a workstation with a Radeon HD 5670 before I sold that machine.  It seemed to work, but I can't say I put much time at all into testing Photoshop on it.

     

    I have been running Windows 8 in virtual machines since the day the first public preview was made available.

     

    So I do like taking on the pain of a new OS release myself.  But as you say, I tend to post my findings here in hopes that I can save others some hassles.  In the case of display drivers, there's often not an easy way to roll back unless you really know the ins and outs of Windows.

     

    One has to wonder why display driver writers don't do a better job of that, making it possible for users to install/uninstall versions at will.  Everybody does it!  Even gamers, to whom the hardware and software is targeted are continually trying different drivers to try to get the best looking blood spatter and highest frame rates.

     

    But my particular recommendation here goes beyond just display drivers...  Windows 8 is the first release from Microsoft that actively takes a step DOWN in functionality.  Other than their new play-toy Metro interface, the desktop side of Windows 8 is LESS functional than Windows 7.  There's simply no compelling reason to upgrade!

     

    -Noel

     
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  • Currently Being Moderated
    Nov 2, 2012 4:54 AM   in reply to Zottwalker

    I've had the exact same issue after uprgrading to WIN8 PRO so I've tested a couple of things like changing the Photoshop.exe to run in compatibility mode or to install the latest Catalyst suite (12.11 beta) but neither approach managed to resolve the problem. Anyway I've found a temporary work around: Go to EDIT > PREFERENCES > PERFORMANCE and uncheck the "USE GRAPHIC PROCESSOR" box - close Photoshop and restart it.

     

    Works like charm here and hopefully on your side too.

     
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  • Noel Carboni
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    Dec 23, 2006
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    Nov 2, 2012 6:12 AM   in reply to wally_lopez

    "Works like a charm" usually means that something provides all the functionality.  With Use Graphics Processor unchecked you have disabled a number of features some would consider critical.  That may be a workaround to having a working GPU driver, but it's not going to be an acceptable fix for most folks.

     

    -Noel

     
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  • Currently Being Moderated
    Nov 2, 2012 12:51 PM   in reply to Zottwalker

    This is Adobe's temporary solution until they can work things out with AMD: http://helpx.adobe.com/photoshop/kb/image-background-transparent-or-fl ickers.html

     
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  • Noel Carboni
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    Dec 23, 2006
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    Nov 2, 2012 3:37 PM   in reply to Zottwalker

    Zottwalker, have you tried the ATI Catalyst 12.11 Beta 4 driver?  Just curious.

     

    I put it in today (on my Windows 7 system) and I found it to solve several problems I was having with 12.10.

     

    -Noel

     
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  • Currently Being Moderated
    Nov 6, 2012 6:48 AM   in reply to Zottwalker

    Have you tried reinstalling with compatability mode set to windows 7?

     

    Right click the installer setup.exe file

    Go to properties

    Go to compatibility

    Select windows 7

    Run the Setup.exe

     

    Don't know whether this will help at all, but I am about to install windows 8 myself, would be very useful to know if this will help resolve/prevent any issues when i come to installing CS6.

     
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  • Currently Being Moderated
    Nov 9, 2012 4:27 PM   in reply to miketimms

    Running CS5 with Windows 8 64bit and was having all the issues as the original poster. Tried updating drivers, GPU settings, etc with no luck. Changing to Win7 compatibility mode seems to have fixed the problems for now. Hope I can get through all the files I am wokring on now!

     
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  • Currently Being Moderated
    Nov 10, 2012 1:58 AM   in reply to Zottwalker

    Hi Zottwalker, My graphics processor was disabled by the latest display driver, this may be related to your problem . I searched and replaced it we an older driver, works fine now, hope this helps.

     

    Carl

     
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  • Noel Carboni
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    Nov 10, 2012 12:16 PM   in reply to Zottwalker

    You may be under the impression that the frequency of problems is zero on some system with some driver... 

     

    I'm not sure Photoshop is completely trouble-free on any system. 

     

    -Noel

     
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  • Currently Being Moderated
    Nov 11, 2012 5:42 AM   in reply to Zottwalker
     
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  • Currently Being Moderated
    Nov 12, 2012 2:54 PM   in reply to Zottwalker

    Sorry you are having a problem.  We have identified the problem and are working with Intel and AMD on a solution.  In the meantime please run PS in Basic mode.  This should clear up most of the transparency around the image and flickering issues.

     

    http://helpx.adobe.com/photoshop/kb/image-background-transparent-or-fl ickers.html

     

    Dave

     
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  • Currently Being Moderated
    Nov 12, 2012 7:20 PM   in reply to Zottwalker

    I just got a new computer which had windows8. I bought PS CS6 at the same time. I am happy to have found this post because I didn't understand why all the flickering and changing background screens was going on. It drives me nuts! Plus, it's very hard to edit photos when they are flickering or going completely black. I did the suggestion listed above from David and tried editing one photo....no flickering or changing backgrounds from white...to gray...to black....to checkerboard. So far, so good.

     
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  • Currently Being Moderated
    Nov 15, 2012 6:03 PM   in reply to reneeb1710

    But...it seems doing this causes loss of some of the tools :-(

     
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  • Currently Being Moderated
    Nov 22, 2012 2:20 PM   in reply to David Dobish

    I have an issue with Windows 8 and Photoshop CS6 as well. I just installed Windows 8, then reinstalled CS6, but as soon as I open Photoshop, it locks up. Everytime. No matter what. I cannot change any settings because I cannot get to any menus in Photoshop. As SOON as the Workspace loads, the program hangs. Every time. What could be the problem?

     
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  • Currently Being Moderated
    Nov 27, 2012 6:56 PM   in reply to Zottwalker

    xfile 102, It seems the problem is PS CS6 and Windows 8 do not get along so well together. I just wonder if Adobe will send something to correct the issues to those of us that are having these problems.

     
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  • Currently Being Moderated
    Nov 27, 2012 6:58 PM   in reply to reneeb1710

    Please read the previous posts.  The Win8 problems are due to bugs in Win8, and some issues with the video drivers for Win8.

     

    We are working with Microsoft and the GPU vendors to get things fixed.

     
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  • Currently Being Moderated
    Nov 30, 2012 5:26 PM   in reply to Chris Cox

    I Have this problem as well. I can run CS 5 in Windows 8 without problems. Adobe programming has always been dubious. Clearly GPU acceleration in CS6 with ATI drivers was never adequately tested by Adobe. It has nothing to do with Windows 8 and everything to do with incompetent Adobe programming and their attitude toward customers. Class action suit?

     
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  • Noel Carboni
    23,496 posts
    Dec 23, 2006
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    Nov 30, 2012 6:29 PM   in reply to bmoag

    Bmoag, there are a number of problems listed in this thread.  What goes wrong for you, specifically?

     

    Have you tried all the Advanced GPU modes (e.g., specifically Basic mode, and remembering to restart Photoshop after making any change)?

     

    -Noel

     
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  • Currently Being Moderated
    Nov 30, 2012 6:39 PM   in reply to bmoag

    We tested ATI/AMD drivers quite extensively, and worked with AMD to resolve all issues found.

     

    But Win8 came out after Photoshop CS6, and the Win8 GPU drivers have many known problems, in addition to know GPU bugs in the OS itself.

     

    Please read the topic before adding ridiculous claims of responsibility.

     
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  • Currently Being Moderated
    Nov 30, 2012 6:40 PM   in reply to Zottwalker

    I mentioned the problems I am experiencing in a post listed above. Noel, the problem in changing to Basic GPU mode is that you lose the ability to use certain tools (for example, the blur tool is one of the tools that do not work for me in CS6/Windows 8 when I make the change to Basic mode.) I would like to have Photoshope set up in advanced mode, have the ability to use all the tools that are offered in CS6, and have it work correctly.

     
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  • Currently Being Moderated
    Nov 30, 2012 6:49 PM   in reply to Noel Carboni

    Noel, MANY of us arent even able to get PS to load fully without hanging to change any settings. Even after multiple reinstalls. Somepeople it hangs at load, so there is no opportunity to change settings and reload.

     

    @ Chris - Funny how many other GPU intensive programs and games I have that work FLAWLESSLY with Win8, yet you clain Win8 to be the problem when the ONLY program I have problems with is CS6.

     
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  • Noel Carboni
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    Nov 30, 2012 7:28 PM   in reply to xfile102

    Chris, have you considered a secret key combination during startup (or a separate program) that would allow people to reconfigure GPU settings?  With my accelerated plug-ins I provide a configuration dialog that can be invoked separately.

     

    I thought you already had some interlocks in place ("GPU Sniffer Crashed") to prevent GPU-based Catch-22 lockups.  Isn't there some path that should lead to [  ] Use Graphics Processor being disabled entirely?

     

    -Noel

     
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  • Currently Being Moderated
    Nov 30, 2012 7:30 PM   in reply to xfile102

    xfile - the only time we've had people failing to load Photoshop CS6 was due to bugs in third party plugins, bugs in video card drivers, or corrupt font files.

    Other than the GPU bugs in Win8, most people aren't having any trouble running Photoshop on Win8.

     

    Games use the GPU differently from apps like Photoshop.

    Just because the bugs only manifest in some applications and not others does not mean that they do not exist.  In this case it probably means that the game is using more simple 3D code and fewer shaders.  And we really have been working with AMD and Microsoft, and really do know the nature of these bugs.

     
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  • Currently Being Moderated
    Nov 30, 2012 7:32 PM   in reply to Noel Carboni

    If Photoshop crashed or hung during a GPU call, we should disable it anyway on next launch (because we'll see a status file that says the GPU calls never finished).

     

    I'm not sure of any other workarounds to force the GPU off.

     
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  • Currently Being Moderated
    Dec 14, 2012 2:37 AM   in reply to Chris Cox

    Any further news on this?

     

    I've had to completely disable GPU usage in Photoshop in order to get it to behave. But that of course turns off a lot of advantages CS6 brought.

     

    I'm concerned this is just going to live on and never get fixed.

     
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  • Currently Being Moderated
    Dec 14, 2012 10:40 AM   in reply to Podsnap

    No, we have no news about updates to your video card drivers.

     
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  • Noel Carboni
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    Dec 23, 2006
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    Dec 14, 2012 10:46 AM   in reply to Chris Cox

    That was a nice way to say "how could we possibly know, Podsnap, since you haven't provided any detailed info about your system?"

     

    ATI is still advertising Catalyst 12.11 beta 11 as their latest driver build, with 12.10 being their latest release.  Both are utterly a bust with Photoshop on Windows 7; I have heard they're not really functional with Windows 8 either.

     

    I guess it was ATI's turn to feel the heat, since we're not hearing as many complaints from nVidia users lately.

     

    Podsnap, have you tried enabling the GPU but setting it specifically to Basic mode?  You have to close and restart Photoshop to test.  Also, try the various checkboxes on/off in the advanced settings dialog.

     

    -Noel

     
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  • Currently Being Moderated
    Dec 15, 2012 4:01 PM   in reply to Zottwalker

    Podsnap....I have the same concerns as you. I changed GPU to Basic...which took care of wierd way that CS6 behaves...but, by changing to Basic mode I lost tools that are "suppose" to be available to use in CS6. I wonder the same thing as you....since I have never received any information from Adobe as to what to expect....as to if the issue will ever be resolved and if so when and....how will those that have CS6 be alerted to the problem being resolved.

     
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