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Inselfotograf
Inselfotograf
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Cursor will disappear when over menue or palette quite often, slow performance

Oct 30, 2012 3:08 PM

Tags: #cursor_unvisible #cursor_disappears #sluggish_healingbrush #bad_performance

Photoshop CS 13.0.1 x64 via Creative Cloud

Mac Pro mid 2012 3.33 GHz 6-core Intel Xeon

ATI Radeon 5870 1GB

48GB RAM

Clean Install Mac OS ML 10.8.2

Nothing customized in PS so far...

 

My Cursor disappears when over Menue or Palettes quite often (10 to 50 times a day) - will come back when going to the dock  and back to Photoshop.

Today healing brush hangs and would not work proper.

(Only 18 from 37GB Photoshop reserved RAM used)

 

Photoshop only Program open besides Safari and Mail.

Photoshop is not in Scratch jet (120GB empty SSD that is not used - checked by the Info for that volume) - Efficiency 100%

 

System and Photoshop on Startvolume SSD 120 GB 60% free space

Workingfiles other SSD 240 GB 90 GB free

Scratch an SSD on its own 120 GB not used so far

 

The working file is 7216 x 5412 px, 16 bit RGB, about 50 layers and 12,5 GB uncompressed PSB.

The file is saved encrypted (FileFault 2) but in my understanding that should not matter when the picture is open in Photoshop?

 

Anyone some suggestions?

1927 Views   20 Replies   Latest reply: Tom Murray 1, Mar 21, 2013 9:05 AM
 
Replies
  • Curt Y
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    1. Curt Y,
    Oct 30, 2012 5:00 PM   in reply to Inselfotograf
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    This is a known problem with Mt. Lion.  Apple is working on it supposedly.  Might google disapearing cursor mac. see what is said, and then send email to apple.

     
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  • Inselfotograf
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    2. Inselfotograf,
    Oct 30, 2012 11:50 PM   in reply to Curt Y
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    A friend of mine, photographer, has the same issue.

    He is on latest MacOs 10.7 Lion - not Mountain Lion.

    Latest Photoshop CS6.

    The same disapearing cursor behaviour.

    You think this is only in Apples responsibility?

     

     

    Another thing is the real slow performance.

    Palette symbols that stick to the cursor and follow all over the screen.

     

    I work 8-10 hours/day with Photoshop.

    That make these things really annoying...

     
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  • Inselfotograf
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    3. Inselfotograf,
    Oct 31, 2012 6:56 AM   in reply to Curt Y
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    The blog is about general cursor disappearance mainly.

    That is described partly to setting in the OS like displaying the cursor bigger, and/or using spaces etc.

     

    The issues I have is in Photoshop ONLY!

    (I am not a heavy InDesign, Acrobat and Illustrator user - but so far nothing strange noticed)

    I use a variety of other software like CaptureOne, LeafCapture, Hasselblad Phocus, Cinema4D, Microsoft Office Suite for Mac and lots more.

    None of these other software shows this behaviour.

     

    So it really would be nice, if Adobe and Apple could work this out TOGETHER....

    My Friend had this trouble start when going from Photoshop CS5 to CS6 - OS stayed the same 10.7

     
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  • Curt Y
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    4. Curt Y,
    Oct 31, 2012 8:17 AM   in reply to Inselfotograf
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    Here is an interesting note from a blog on dissapearing cursor in Mac OS.  Can you report back if this works for you or not?

     

    From Blog:

    I've had this issue for a while also but I think I've finally resolved it.  Looks like it may not be a Mac OS X issue but an Adobe Flash Player issue.  Updating to the latest version (11.4)  of Adobe Flash Player seems to have fixed it for me.  Below is the link to the Flash Player download page, for your convenience:

     

    http://www.adobe.com/support/flashplayer/downloads.html

     

    The cursor will still disapper after a few seconds of inactivity when the video is in full screen mode but it will reappear immediately when you move the mouse.

     

    Hope this resolves your issues as well.

     
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  • Inselfotograf
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    5. Inselfotograf,
    Oct 31, 2012 8:22 AM   in reply to Curt Y
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    I already have Flash Player 11.4 installed

    (Plug-In-Version 11.4.402.287)

     

    Also I only have this within Photoshop CS6.....

     
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  • bruce.wyma@pixelsaurus.ne
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    6. bruce.wyma@pixelsaurus.ne,
    Nov 9, 2012 3:39 PM   in reply to Inselfotograf
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    I am am experiencing this issue as well and I feel your fustration.  I am wondering if it has something to do with my plugins.  I suspect that you may have a few installed too.  Any thoughts?

     
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  • Inselfotograf
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    7. Inselfotograf,
    Nov 9, 2012 11:47 PM   in reply to bruce.wyma@pixelsaurus.ne
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    No, I do not have any third party plugins installed...

     
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  • Tom Murray 1
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    8. Tom Murray 1,
    Nov 30, 2012 1:17 PM   in reply to Inselfotograf
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    I have these same issues. PS 12, Wacom Intous 4 tablet. Mountain Lion.

     
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  • Ranjoharbri
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    9. Ranjoharbri,
    Dec 16, 2012 7:15 AM   in reply to Curt Y
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    Downloading the latest flash player as you suggested, semi-resolved the problem for me.

     

    Although I still lose the cursor over the pallettes when I initially change brushes, but, clicking into an area in the menu bar restores the cursor and everything functions as normal, until the next brush change.

     

    I had my doubts about upgrading to Mountain Lion, and I have noticed quite a few annoying bugs with this OS.

     

    Wish I'd stayed with Snow Leopard.

     
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  • Hartmut Kannegiesser
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    10. Hartmut Kannegiesser,
    Dec 20, 2012 8:59 AM   in reply to Inselfotograf
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    Have a similar problem.  Photoshop CS6, OSX 10.8.2 (Mountain Lion).  Cursor disappears, or changes to and gets stuck in one of the tools (often in the path/direct select tool).  I can still select a different tool by clicking in the tool palette, but the cursor does not change to the selected tool.

     

    Strangely the problem fixes itself most of the time after a minute or two, have not been able to figure out what makes it revert to normal.  On only a couple of occasions did I have to shut down and restart PS.  One time I had to shut down and restart the system.

     
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  • Ranjoharbri
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    11. Ranjoharbri,
    Dec 20, 2012 10:05 AM   in reply to Hartmut Kannegiesser
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    I'm wondereing if Apple are aware of the problem.
    If so, are they trying to remedy this really annoying bug?

     
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  • jason.rikard
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    12. jason.rikard,
    Dec 20, 2012 8:44 PM   in reply to Inselfotograf
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    I'm having the exact same problem and it only started when I upgraded my system to OSX 10.8

     

    I'm running the following

     

    iMac 20"

    Adobe Photoshop CS5

    OSX 10.6.2

    wacom intous 3

     

    The cursors in Photoshop disapear constantly after hovering over palettes or menus. The only thing that brings back the cursor is hovering over the dock or restarting the app. My drivers and software are all up-to-date. I've tried repairing permissions and zapping the PRAM.

     

     

    Any solutions Adobe?

     
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  • Chris Cox
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    13. Chris Cox,
    Dec 20, 2012 10:00 PM   in reply to jason.rikard
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    10.6.2?  Do you mean 10.6.8 or 10.8.2?

    If you really mean 10.6.2: go install the OS updates. Now.

     
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  • jason.rikard
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    14. jason.rikard,
    Dec 21, 2012 1:44 PM   in reply to Chris Cox
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    Sorry for the confusion. I'm on 10.8.2

     

    my next resort is to reinstall Photoshop.

     
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  • Tom Murray 1
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    15. Tom Murray 1,
    Dec 21, 2012 1:53 PM   in reply to Tom Murray 1
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    I find that if I slide the cursor over the dock ( dock on the left) it reappears.

     
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  • jason.rikard
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    16. jason.rikard,
    Dec 22, 2012 3:28 PM   in reply to Tom Murray 1
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    Hovering over the dock fixes it for me momentarily but soon disappears again. It's become part of my routine to hover over the dock every minute or so just so I can click on a tool or use a palate.

     
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  • Tom Murray 1
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    17. Tom Murray 1,
    Mar 19, 2013 3:17 PM   in reply to jason.rikard
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    10.8.3 did not fix this for me.

     
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  • Chris Cox
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    18. Chris Cox,
    Mar 19, 2013 3:32 PM   in reply to Tom Murray 1
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    Cursors disappearing in multiple applications is a well known bug in MacOS 10.8, still not fixed in 10.8.3.

     
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  • Inselfotograf
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    19. Inselfotograf,
    Mar 19, 2013 11:59 PM   in reply to Chris Cox
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    A lot of issues discussed at Apple forums are due to changes of the cursorsize in System preferences.

    This affects applications like safari etc.

     

    Then there are users that did not change anything in system preferences and have this issue with adobe creative suite only.

    That is the case for me and several photographers I know.

     

    In my case it is only happening in Adobe Photoshop.

    Also parts of the GUI like layericons stick to the cursor from time to time.

    As long as no one nailed this down to an Apple OS problem, I believe this is due to both:

    Apple OS AND programming of the GUI of Adobe Photoshop.

    Or how would you explain this sticky icons?

     
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  • Tom Murray 1
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    20. Tom Murray 1,
    Mar 21, 2013 9:05 AM   in reply to Inselfotograf
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    This morning I installed the latest Wacom driver 6.3.5-3. After a few minutes of use, no disappearing cursor. Too soon to tell.

     
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