Skip navigation
MadMich
Currently Being Moderated

Accessing document properties crashes program?

Nov 2, 2012 5:19 AM

I have a re occurring crash trigger. Quite often when I do a CtrlD (to get Document Properties) it crashes the program. Is this a known glitch?

 

Cheers

 
Replies
  • David Kastendick
    3,236 posts
    Apr 7, 2010
    Currently Being Moderated
    Nov 7, 2012 1:42 PM   in reply to MadMich

    What version of Acrobat do you have installed?

     

    Do you have this problem with all documents, or just a select few?

     

    Where on your system are these PDF files being opened from?

     
    |
    Mark as:
  • David Kastendick
    3,236 posts
    Apr 7, 2010
    Currently Being Moderated
    Jan 18, 2013 4:36 PM   in reply to MadMich

    I must have missed your replies to this thread. I'm terribly sorry. 

     

    Has your operator updated to 9.5.3?  If you can open the properties of these files without issue on another computer, I'd suggest running a repair of Acrobat on the user's machine via Help > Repair Acrobat Installation.

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points