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MadMich
MadMich
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Accessing document properties crashes program?

Nov 2, 2012 5:19 AM

Categories: Windows

I have a re occurring crash trigger. Quite often when I do a CtrlD (to get Document Properties) it crashes the program. Is this a known glitch?

 

Cheers

670 Views   6 Replies   Latest reply: MadMich, Jan 22, 2013 5:52 AM
 
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  • David Kastendick
    3,218 posts
    Apr 7, 2010
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    1. David Kastendick,
    Nov 7, 2012 1:42 PM   in reply to MadMich
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    What version of Acrobat do you have installed?

     

    Do you have this problem with all documents, or just a select few?

     

    Where on your system are these PDF files being opened from?

     
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  • MadMich
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    2. MadMich,
    Nov 8, 2012 12:24 AM   in reply to David Kastendick
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    Thanks for responding, this is what the operator has sent back,

     

    Acrobat 9.5.2 (PC Version)

    50% of documents have this problem

    I usually save files to, and work from a desktop folder: C:\temp\PDF Folder\job folder, but also sometimes from the server.

     

    I should point out that this seems to be happening to just one operator who is part of a much larger team!

     
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  • MadMich
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    3. MadMich,
    Nov 26, 2012 11:18 AM   in reply to MadMich
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    I guess this one i put down to operator overexcitement?

     
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  • David Kastendick
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    Apr 7, 2010
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    4. David Kastendick,
    Jan 18, 2013 4:36 PM   in reply to MadMich
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    I must have missed your replies to this thread. I'm terribly sorry. 

     

    Has your operator updated to 9.5.3?  If you can open the properties of these files without issue on another computer, I'd suggest running a repair of Acrobat on the user's machine via Help > Repair Acrobat Installation.

     
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  • MadMich
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    5. MadMich,
    Jan 19, 2013 12:00 AM   in reply to David Kastendick
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    Thanks David, I noticed the update this morning and have asked the operator to try it.

    It does seem to be just the one machine so I will check that the repair was done with our IT on Monday.

    Thanks for you help.

     
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  • MadMich
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    6. MadMich,
    Jan 22, 2013 5:52 AM   in reply to MadMich
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    Hi,

    Just wanted to let you know that our IT tried to do the 'repair Acrobat installation' as discussed. Once finished the following message appeared when trying to launch Acrobat.

    image001.jpg

     

    All of adobe programs (Illustrator CS2, Photoshop CS4 and Acrobat 9)  ceased to work and have to be reinstalled!

     

    IT are not happy!

     
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