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Sometimes when I close my Illustrator CS6 file it automatically saves without asking me if I want to

Nov 5, 2012 10:49 AM

Of course, if I didn't want to save the file this creates a problem. It doesn't happen all the time, just ocassionally and I can't figure out why it does it. Any thoughts?

 

I'm using an iMac 2.5GHz Intel Core i5, Mac OSX 10.7.5, Illustrator CS6 v16.0.0

 
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  • Currently Being Moderated
    Nov 5, 2012 11:50 AM   in reply to Rice14

    never happened to me but but I always fear it, it is just a guess, the s and w keys on the keyboard are very close and using the Cmd+w  to close a file actually can hit accidentally Cmd + s first.

     
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    Nov 5, 2012 3:48 PM   in reply to Rice14

    Just the other day when copied some complex vector artwork from Illustrator to Photoshop and then clicked back to Illustrator to close it I had a save bar come up for a good 2 minutes. I thought it was a progress bar for the copied artwork but it said saving, however when I looked at the file it wasn't modified. It maybe saving the the artwork to the clip board and not the actual file? Just a thought. 

     
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  • Currently Being Moderated
    Dec 5, 2012 11:22 AM   in reply to Rice14

    Hello from France,

     

    I have the same problem on six MacPro, 10.6.8 and 10.7.5. I close the document with the keyboard or with the menu or with the mouse on red button, and it auto saves. Differents Macs, Differents files, differents times... Never the same.

    Have you got a Logitech mouse?

     

    Any other idea?

    Thx

    SK

     
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  • Currently Being Moderated
    Dec 10, 2012 6:14 AM   in reply to Rice14

    This is definitely not a key command issue, I closed file by clicking the red close button on window and this has happened to me several times.  Sometimes I open a file cut the contents to use somewhere else, close it by closing the window, and it closes, no dialogue asking "Save file before closing?" etc it just closes, and when I opened the same file its a blank page..... extremely frustrating, I have had to restore files from backups several times.  Please Adobe fix this issue.

     
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    Jan 14, 2013 2:28 PM   in reply to Rice14

    I have seen this as well, and I am also looking for a solution. It does not seem like the question has been answered yet, let me guess Adobe blames Apple and Apple blames Adobe? Please post a solution if one is found.

     
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  • Currently Being Moderated
    Jan 17, 2013 12:17 PM   in reply to Rice14

    Ugh, I am having the same issue and caused me to make a big mistake!

    YES ADOBE, we need this fixed.

     
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  • Currently Being Moderated
    Jan 17, 2013 12:19 PM   in reply to cpobrien66

    yes, I agree with you and am having the same issue.

     
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    Jan 22, 2013 2:48 AM   in reply to Rice14

    Hello from Spain,

    I have the same problem.

     

    MacPro 10.8.2

    Illustrator CS6 16.2.0

     

    I lost some work. I had to restore other files with Time Machine.

    Unable to work in these conditions, please Adobe fix the problem.

     
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  • Currently Being Moderated
    Jan 24, 2013 1:32 PM   in reply to Rice14

    Same issue here, and I am getting VERY tired of it. It happens frequently but randomly for me.  It can happen to just about any dialog with a "default" or highlighted button - appears to automatically accept the default option as if you press Return/Enter. When it happens, if I immediately repeat the process, it doesn't happen.

     

    Illustrator 16.0.3

    MacBook Pro Retina, Mid 2012

    Processor  2.7 GHz Intel Core i7

    Memory  16 GB 1600 MHz DDR3

    Software  OS X 10.8.2

     

    Dear Adobe, fix it. 

     
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  • Currently Being Moderated
    Jan 28, 2013 9:37 AM   in reply to Rice14

    Another job to the trash... ADOBE FIX IT!!

     
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  • Currently Being Moderated
    Jan 28, 2013 9:39 AM   in reply to psdestudio

    Confirmed, same problem in Illustrator CS6 16.2.1 (cloud users)

     
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  • Currently Being Moderated
    Jan 28, 2013 9:49 AM   in reply to psdestudio

    I COMPLETELY AGREE! I had a serious error happen, as well. Long story short, I set up an ai file, printed a copy and saved it as AI and a PDF. Next time I went back to access the AI file, it had not saved the newest version of edits. I didn't realize it and a few weeks later, found out that it caused artwork, not to be correct. I of course, overlooked it, because when I opened the file, I counted on the fact it was "saved" correctly, as the program is suppose to! So yes, Adobe, CS6 still has some serious issues. My PSD is also not saving files and My tempermental AI program, doesn't let me place images, etc or hides the images and they seem invisible. Ugg! So yes, I agree these issues need to be resolved asap!

     
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  • Currently Being Moderated
    Jan 30, 2013 12:46 AM   in reply to Rice14

    Another work to the trash... ADOBE FIX IT!!

     

    Who pays the hours we need to remake the lost works? Adobe?

     


     
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  • Currently Being Moderated
    Feb 8, 2013 11:28 AM   in reply to psdestudio

    I've been having the same problems since CS5.

     
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    Feb 12, 2013 6:35 AM   in reply to raveldesign

    Lets just face it this will never get addressed, they will release a new version tell us to buy it and it will be fixed. We all know this is not true, we will do what they ask and they will take our money and not address it in the new version either, it's the adobe way.

     
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  • Currently Being Moderated
    Feb 12, 2013 7:54 AM   in reply to group3601

    Just want to point out that 95% of this thread is just "me too" posts. Few, if any, are providing system details including OS, drive, whether or not you are working off a network, exact version of AI....

     

    There's no way anyone will even care, much less pay attention, if you don't provide the basic information.

     

    Ideally you should provide exact steps which shows the faulty behavior.

     
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  • Currently Being Moderated
    Feb 12, 2013 10:13 AM   in reply to [scott w]

    @scott w... I think the reason there are lots of “me too” posts with out additional information is because we don't have much more to add other than what Rice14 and others have already provided.  In my case, I am experiencing the exact same issue as Rice14, and I concur with his explanation of the problem.  Each “me too” is a welcome voice that indicates this is an issue experienced by others - perhaps even wide spread.

     

    As far as “exact steps”.  I am sorry, it really is as simple as - perform a function where some sort of confirmation dialog or option screen is required and you will intermittently, but certainly frequently notice that the dialog or confirm either doesn’t appear and the default action is automatically taken by Illustrator or the dialog/confirmation window flashes for a moment and the default action is taken.

     

    I have filed a bug report with Adobe and pointed them to this thread in the hope that this gets some attention.

     

    I deal with this issue in my workflow on a daily and regular basis - the countless files overwritten with changes I did not want to save, the pages printed to the wrong printer or using the wrong settings, the saved files and exported images that use the default settings and need to be repeated again so that I get a chance to save them the way I want them to.  I have even taken the extra step on some of my “important” AI files to make the file “read only” before opening in Illustrator just to prevent overwriting because of this bug.

     

    I have tried using different keyboards (laptop, USB, bluetooth), using track pad vs mouse, shortcut keys vs mouse click - the issue occurs regardless of the input device or method.  This debunks any possibility that it is a sticky keyboard or extra long mouse click or “double bounce”.

     

    Any suggestions on how to get Adobe’s attention to this issue would be much appreciated at this point.

     
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  • Currently Being Moderated
    Feb 13, 2013 6:45 AM   in reply to [scott w]

    Second post on this subject, MacPro 2 x 3 GHz Quad-Core Intel Xeon 20 GB Ram OSX 10.6.8 Illustrator CS6 16.2.0 (Adobe Cloud Member) I use a Wacom Intuos 4 tablet no mouse.

     

    Quite simple Illustrator saves files upon closing, at one point very early on I saw a save dialogue window pop up and close by itself in less than a second. But from then on I get nothing, no warning, nothing at all. It now continuously happens, here's the scenario exactly:

     

    I usually am working on a file, in my case packaging artwork, I will need an element from another file sometimes a graphic or text, I then open the other file either through open dialogue window or through finder and clicking on file.  then select the element sometimes deleting top layers to get to the item, I cut or copy the item and close the file. The file just closes without any "do you want to save?...." dialogue box. I always close using the menu item, not keystroke, have done so for 20+ years as a safeguard to prevent accidentally, funny enough, saving files with changes.

     

    I will then open that same file and see that it has saved this sequence of actions and has totally screwed the file and me up, this is crazy!!! It also happens when I take an artwork file to "save as a pdf" I traditionally open a file, convert all text to outline, save as a pdf, close the file without saving, in the past Illustrator would ask if I wan to save changes, now it only asks randomly with no pattern and most of the time the file just closes automatically saving the changes, this is extremely frustrating.

     

    ADOBE, this is a SERIOUS ISSUE, that is COSTING MY FIRM TIME AND MONEY in lost productivity and lost client files that have to be redone, you have no idea how difficult this is on a packaging file.

     

    I have now resorted to undoing everything I do on a file that I do not intend to save an even then sometimes I have shifted something or didn't quite do enough undos, this is absolutely primitive.

     

    Please Adobe this is a crucial fix that needs to be done immediately. It is such a fundemental core action of any program that we have simply come to trust this with our lives, now it's a guessing game when is a save a save or in this case when is a non save and a save and for my cloud monthly fee I should not have to play costly guessing games with the world's leading graphic design software suite.

     

    Thank you

     
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  • Currently Being Moderated
    Mar 12, 2013 8:57 AM   in reply to cpobrien66

    I wholeheartedly agree. Adobe, this is an error that has dreadful consequences - both in work lost and time lost, as well as my trust of the program.

    Over 50% of closed files result in save.

    Save As dialog allows me to choose a format, but then directly saves without options dialog EVERY time. If I immediately save as with the same file name and format and choose Replace, I DO get the options dialog.

     

    I am forced to make a duplicate file in the finder to open so original is not overwritten.

     

    Not amused with recreating, fixing and restoring files.

     

    Glad that I am not crazy and alone in this. Let's see if I can offically report the bug now...

     

    3.33 GHz 6-Core Intel Xeon / 12 GB 1333 MHz DDR3 ECC / ATI Radeon HD 5770 1024 MB / Wacom Intous5 / Airmouse

     
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  • Currently Being Moderated
    Mar 13, 2013 7:57 AM   in reply to charlie 2k

    I have the same issue with saving as well as printing. When I go to print (too) often it skips the dialog box and goes straight to printing. It's frustrating because I use 3 different print settings and substrates and so I wind up wasting a lot of materials and ink.

    Is this something that anyone has a fix for?

    Thanks.

    Running on OSX version 10.8.2 3.2 Ghz intel core i3

     
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  • Currently Being Moderated
    Mar 18, 2013 12:52 PM   in reply to Rice14

    I too am frustrated with the same printing and saving issues

     

    Illustrator CS6 v 16.0.0

    MacMini

    Processor  2 GHz Intel Core 2 Duo

    Memory  2 GB 1067 MHz DDR3

    Software  OS X 10.6.8

     
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  • Currently Being Moderated
    Mar 19, 2013 6:10 AM   in reply to Rice14

    I have CS6 installed on 20 Macs. I have heard the complaint about closing a file and not wanting it saved only to find the file was saved with unwanted edits. I have only heard 2 people state they have seen the print with no dialog issue, but we do not normally print right out of Illustrator. We have also seen when adding a new ink, that an ink is added without the dialog box of how to define it. It appears the default "OK" button is being clicked before you have a chance to see the pop up draw.

    Has there been anything offered by Adobe to resolve this? It would be unacceptable to get a resolution by spending thousands of dollars on CS7.

     
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  • Currently Being Moderated
    Mar 20, 2013 6:18 AM   in reply to Rice14

    We are experiencing the same issue, but not just with printing/saving, with all commands in general that would normally prompt a dialogue box. It doesn't matter whether you use a shortcut command to prompt the box or if you take the manual route...

     

    There is no way to consistently demonstrate the glitch, because it appears to be totally random.

     

    We are NOT running the cloud version, and we are updated to 16.0.4.

     

    Hope this gets fixed soon...

     
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  • Currently Being Moderated
    Mar 20, 2013 9:49 AM   in reply to Rice14

    I am so sick and tired of this problem.  Yesterday I spent 45 minutes with Adobe support and the agent I spoke to claimed to be aware of this issue (after pointing him to this thread and convincing him that that I wasn't just pressing ENTER too quickly) - he even went so far as to say that the “known fix” was to blow away your preferences folder.

     

    Just a few hours later, the problem is still occurring for me.  And now I have to setup my preferences again (or restore them from time machine) - such fun.  If anyone is talking to Adobe about this, and they ask you to reset your preferences, just say no.  Anytime there is an issue, it appears resetting your preferences is the first step offered, rather than fixing the cause of the problem to begin with.

     

    In trying to think outside the box on this one - and figure out a cause and possible solution, I have been thinking about what could be the common thread.  Clearly, this issue is not affecting EVERY Illustrator installation, otherwise we would be seeing a lot more posts here (I think).  But it is affecting a large group of us. From what I can see from this thread, we are all on Macs (the version of Mac OS X does NOT appear to make a difference), we are all running AI 16.x, and the input devices used do not appear to make any difference (USB Keyboard, vs Bluetooth, vs drawing tablets).

     

    Is there anything else common among us? (Other than being p***ed-off at Adobe)

     

    @ed.schrempf - of your 20 macs, do you see anything common on the systems experiencing this problem?

     
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  • Currently Being Moderated
    Apr 10, 2013 11:12 AM   in reply to Rice14

    Any answer to this problem - I think Adobe is ignoring it and it is driving me crazy on all the macs I have it installed on - No tpint dialog sometimes and no save dialog.. Urgh - I hate re-doing work or wasting paper and ink.

     
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  • Currently Being Moderated
    Apr 10, 2013 6:05 PM   in reply to Rice14

    Same here. Now I even wiped my iMac, clean installed system, just a basic apps, font management, Illustrator, Bridge, Photoshop and InDesign, and the issue is back right away.  No change, just happens faster since my mac is faster after reinstall.

     

    iMac 3.4 GHz i&, 16GM RAM, OS-X 10.8.3, apple USB keyboard, most uptodate Illustrator on Creative Cloud Trial

     
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  • Currently Being Moderated
    Apr 10, 2013 7:12 PM   in reply to Schwatch

    I tell you what it sounds like then I will tell you what I tthink the problem might be in both cases you w0n't like it.

     

    One you save the file without thinking then you go to do a save as for isntace and there is no need to do so ssince you actually saved it. That what it sounds like.

     

    But two I seem to recall an issue like this years ago maybe more than a decade ago and then once again about a decade ago. Scott might also recall the issue popping but not in recent memory.

     

    At the time it was concluded that this was caused be a cconflict with either another application and or a script, if I recall correctly the first time it might have been caused by a script associated with a folder but on the other occasion it was caused perhaps by software the nature of which I cannot recall.

     

    Now haven't written this I will state that at my age, 68, I might not be recalling this correctly on the otherhand if you are having such a problem and it is being caused by a conflict you might wish to at first contact each other by private message and determine if you have software that is similar, the nature of this software and see if you have software even if not the same but similar in function, especially software that affects the system.

     

    Have written this as well I can assure that it is entirely possible that I am directing you down a dead end road.

     

    However if this is a serious problem for you it might be worht the hike.

     
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  • Currently Being Moderated
    Apr 10, 2013 7:31 PM   in reply to Wade_Zimmerman

    I'm pretty sure it's not the ONE you suggested. The point is that our documents are being saved after some changes were made and without us wanting the changes to be saved, or without having a chance to change settings before we save (or print) the document (e.g. saving as a copy to PDF just flies thru without giving me a chance to set any parameters).

     

    I'm not sure about your TWO, since as I mentioned I just clean re-installed my machine and have only pretty basic stuff installed, but if someone wants to try and share what we have installed on our systems I would give it a try.

     
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  • Currently Being Moderated
    Apr 10, 2013 7:39 PM   in reply to Wade_Zimmerman

    It is definitely not "One", as hitting "Save As" should always bring up a new dialogue box regardless of whether or not you just saved your file, for example - if you wanted to save it as a different file name.

     

    "Two", I have been using Illustrator for the past 14 years and I do not recall this ever happening before, I started out with Illustrator version 7.

     

    I read somewhere that they rewrote Illustrator CS6 to use the same code/scripting as Fireworks (or Freehand), not sure if that is actually the case but it would explain why it is so buggy and there are features that are missing from CS5. All I know is I hope they fix it soon, it is really dangerous and could cost people a lot of money via accidental overwrites.

     
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    Apr 11, 2013 7:10 AM   in reply to aaroncramer422

    I have used Freehand since version 1 and still use it to this day and I can say with 100% accuracy, this never has happened with aldus/macromedia products, so this unfortunately is all on Adobe.  This really should be called a "Super Bug" because it is such a costly bug for the end user.  I've said it before I'll say it again and hopefully Adobe is listening, this is like making a car with faulty brakes, the consequuences of this bug are dire and can cost a business time and money or worse yet a client.  It is a basic function we have all learned to trust without second thought, seems like the opposite of progression from the one of the world's leading software manufactures.

     
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  • Currently Being Moderated
    Apr 16, 2013 11:16 AM   in reply to Rice14

    I am going to be a little tentative with this, but I think I might have found the cause of the problem.

     

    I use Extensis Suitcase Fusion 4 auto-activation in Illustrator to manage and activate fonts.  Last week I disabled the Suitcase Fusion plug-in for Illustrator (I kept the plug-in for InDesign and Photoshop active).  Since doing that, the problem has gone away.

     

    I have no idea why the Extensis plugin has such an over-reaching effect to cause this issue in areas not relating to font activation - but it does. Partial credit has to go to @Brano J. Svac because he mentioned "font management" in his post and it got me thinking.

     

    You can disable the Suitcase Fusion 4 plugin using the Plug-in manager by doing the following:

    1. Quit Illustrator
    2. Choose Suitcase Fusion 4 > Manage-Plug-ins (Mac)
    3. Uncheck the Illustrator CS 6 plug-in, you may be asked to authenticate.
    4. Click Done.

     

    Looking forward to hearing if this helps anyone else.  If it does, we'll need to escalate to Extenis.

     
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    Apr 16, 2013 11:29 AM   in reply to tektraveler

    You and @Brano J. Sva are absolutely genius!!!! This is 100% the cause of the probleM, I owe Adobe a big apology for my previous rants!!!! And the solution is 100% correct to disable the plug in as described above. This is the straw that broke the camels back with me and suitcase, I have absolutely hated it since its latesT versions so i will be switching asap.  THANK YOU TEKTRAVELER AND BRANO J SVAC

     
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    Apr 16, 2013 1:24 PM   in reply to tektraveler

    I made this change to the users stating they saw this problem. So far so good. Other than missing the ability to collect fonts so other workstations open the job the same way, I am glad to run less third party software hanging onto third party software. I do have other ways to collect the fonts. Managing the vast amount of updates from all corners of the spectrum is becoming ridiculous.

    Thank you so much tektraveler for finding this.

     
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