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Framemaker Error

Nov 7, 2012 7:19 AM

Tags: #internal_error #framemaker_11 #11014 #2556414 #2556129 #2526735

Hello,

 

Can anyone help me with this?  It's started happening every 10 minutes at the moment.

 

http://img28.imageshack.us/img28/2755/20121107150704.png

Can I send the .txt file somewhere?

 
Replies
  • Currently Being Moderated
    Nov 7, 2012 7:24 AM   in reply to bowen192

    Yes, e-mail it to fmerror@adobe.com<mailto:fmerror@adobe.com> like it says ;>)

     

    But more importantly, what's going on that's causing the hard error to occur?

     
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  • Currently Being Moderated
    Nov 7, 2012 7:34 AM   in reply to bowen192

    That's allowed - it's when you try to add the book to itself that issues arise - see the Robocolumn blog for an example of this.

     
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  • Currently Being Moderated
    Nov 7, 2012 7:43 AM   in reply to bowen192

    I'd recommend

    • restarting your PC
    • open your book, and all chapter files
    • address any missing resource messages (re-enable them in Preferences > Alerts if needed)
    • update your book
    • save all files in book (Shift-File > Save all files in book)

     

    HTH...gotta go teach a CPT class, so best of luck

     

    -Matt

     
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  • RoboColum(n)
    5,356 posts
    Oct 8, 2004
    Currently Being Moderated
    Nov 7, 2012 7:48 AM   in reply to Jeff_Coatsworth

    I believe this is the post Jeff was referring to

     

    http://www.cmcandrew.com/robocolumn/archives/3325

     
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  • Currently Being Moderated
    Nov 9, 2012 5:54 AM   in reply to bowen192

    Well, if you can consistently make it break on a sample set of books and nonsense files, use the bug reporting form and send it to them.

     
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  • Currently Being Moderated
    Nov 9, 2012 7:43 AM   in reply to bowen192

    > Any ideas would be really welcome.

     

    MIF wash.

    But you've probably already tried that.

     

    I'm wondering if there is any chance of circular references.

     
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  • Currently Being Moderated
    Nov 9, 2012 9:15 AM   in reply to bowen192

    Maybe you could work on one doc at a time, without accessing the book file.

     

    If your crashes are limited to certain documents, then you might narrow down things like file corruption or graphic corruption from there.

     

    -Matt

     
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  • Currently Being Moderated
    Nov 13, 2012 7:50 AM   in reply to bowen192

    I get the exact same error when trying to print in Frame 11. Just installed it (new, not an upgrade) on a brand new Windows 7 machine. Have Frame 7 on another machine. Copied some existing Frame 7 Books over to the new machine. Open fine. Print Book or Print Selected files (regardless of the default printer), get the error (print dialog never comes up) and Frame crashes when the error is dismissed.

     

    If I create a new document in Frame 11, seems I can print it to a physical printer or to a .ps file, as needed.

     

    Based on the various circumstances I've seen people report online getting the same errors though, I don't think this is specific to printing. It is in my case, but not in others including yours.

     

    There really should be a white paper describing the known circumstances surrounding this problem. Maybe there is...haven't found it yet then.

     

    Yes, I will follow the instructions to file the bug report, but when trying to move to a new machine and not compromise production anymore than necessary in making such a transition, it's really a drag to deal with this kind of thing. I can say that every time I have upgraded FrameMaker over the years there has been some problem like this to deal with. I thought with a brand new installation, not an upgrade (since we an upgrade wasn't available from v7 to v11) I would avoid such issues. Apparently not.

     

    If I hear back from Adobe with anything useful in my situation, will post the info.

     

    UPDATE: noted that I can open the individual documents that reside in a book without opening the book itself and those seem to print. Trying to print the book or a document in the book when the book is open fails with the error. Have not tried creating a new book in 11 yet - will in awhile. Wondering if it has to do with the book being linked to a non-existent joboptions file - I will amend that too however, when I am prompted about I'm given the option to proceed with the print job using a default joboption and it works fine. Just info for anyone else who may be on the same troubleshooting path.

     
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  • Currently Being Moderated
    Nov 13, 2012 7:57 AM   in reply to April Singer

    April, did you update FrameMaker 11 with the latest patch? I seem to

    recall that Adobe recently issued a patch that fixed some book-printing

    problems in FM11.

     
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  • Currently Being Moderated
    Nov 13, 2012 10:30 AM   in reply to Mike Wickham

    Thanks Mike - no, I have not done that and I shall do so right now. I appreciate the tip. Whether it fixes this or not, should be done. Thanks!

     
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  • Currently Being Moderated
    Nov 13, 2012 12:50 PM   in reply to Mike Wickham

    Mike - installing the patch seems to have resolved the problem. I need to do further testing, opening a variety of books, and printing in a variety of ways just to be sure but I am now able to print two books and the individual documents that I couldn't print before. Thank you for pointing me to something I should have thought of. I'm grateful.

     
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  • Currently Being Moderated
    Nov 19, 2012 7:18 AM   in reply to bowen192

    What's installed and running for anti-virus and firewall?

    Try turning it/them off.

     

    Is FM crashing on new small documents, or just existing and/or larger documents and books?

     
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  • Currently Being Moderated
    Nov 20, 2012 11:51 PM   in reply to bowen192

    FM 11 is defintely quirky with books. I have found all my problems in unstructured documents arise only when working with books or books within books.

     
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  • Currently Being Moderated
    Dec 6, 2012 6:23 AM   in reply to bowen192

    bowen192,

     

    You have my understanding and sympathy.

     

    We too are having this sort of error (our number is 10014, 5075990, 9107523, 9252058; but I'm guessing that it's not the number that is important).

     

    I had this when using an EDD I've been developing for XML import; this has been working fine for the last 6 months, now I'm getting this type of error.

     

    To see if the problem was related to structure (my EDD is valid) or some magic going on behind the scenes, I stripped out all elements from my EDD, created a simple one with a "section" element as the highest level element,  which then has a "para" element, and a "Procedure" element, which had "Steps" which, in turn had a "para" as a text holder.  So:

     

    section

         para

              Procedure

                   Step

                        para

                        para

                        para

                        etc

                   Step

                        para

                        para

                        etc

     

    The creation part worked fine, but just moving the curor up and down the tree, not even moving an element bubble or trying to do something illegal, but clicking in the tree, and this gave me this angy looking error messae.

     

    I've tested this functioning out on two different workstations, with separate installations of FrameMaker 10, and also using, on both machines, two separate user accounts, but to no avail.

     

    Eh, early Christmas present, perhaps.

     

    I see you posted back in November, so was wondering if you got a fix?

     

    Regards

     

    Chris

     
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  • Currently Being Moderated
    Jan 1, 2013 9:25 PM   in reply to Chris Laker

    I've had the VScrollTrack crash for years, across FM8, 9, and now 10, across multiple computers, and on WinXP and Win7. I cannot edit more than one doc or FM crashes EVERY TIME. Has nothing to do with books, at least for me. I reported this bug with FM9 but Adobe said it's not their problem. I've tried every forum suggestion offered, and have now given up ever getting a solution. So I'm stuck with editing one doc at a time. If I knew FM11 fixed it I would upgrade, but Adobe won't get any more $$ from me without a guarantee.

     
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  • Currently Being Moderated
    Jan 2, 2013 8:28 AM   in reply to bowen192

    bowen192 wrote:

     

    I removed a program to fix this.

     

    Do you have a separate program installed to enable mouse scrolling in Framemaker or other applications?

    No, I use a Dell laptop with a touchpad, with everything still set up as it came from Dell. Interestingly, I believe the VScrollTrack crash started when I switched over to laptops, I don't recall it ever happened on a desktop. However, I cannot disable my touchpad, nor should I have to. FM is the only program I use which has this problem.

     
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  • Currently Being Moderated
    Jan 4, 2013 12:14 AM   in reply to YZZYX

    Interesting  because you say this was affecting only a laptop; we're using workstation PCs at work.

     

    It's a real shame that Adobe seem to think this is something we have to live with; somewhat tongue in cheek, perhaps they can blame Dell.

     

    I've tried to reproduce this problem with FrameMaker 10 and 11 at home on a Mac, running Windows XP (SP2) under VMWare fusion, and the problem hasn't reared its ugly head.   Yet!

     
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