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Adobe InDesign CS6 has stopped working

Nov 7, 2012 10:38 AM

Tags: #indesign #creative #cloud

Activated Creative Cloud membership a few days ago. Installed Indesign first and it worked fine. Installed all the rest of the applications and now InDesign no longer works. It starts up and goes through all of the initialization and then right after the opening dialog box where you select a file is displayed it crashes. I tried uninstalling and reinstalling. Same problem. Deleted all the preferences files. No change.

 

Interestingly, I tried running as administrator and it works just fine so it seems to be some sort of permission issue somewhere. Are there any logfiles that would log a permission issue? If so, which one(s)?

 

Also, InDesign CS4 works just fine on the same machine. All the other CS6 apps also work. It's only InDesign.  InDesign is the main application I use so I'd really like to get it working properly. For now, I'm OK to run as administrator, though.

 
Replies
  • Currently Being Moderated
    Nov 7, 2012 1:21 PM   in reply to Diamond Point Media

    Moved to the Downloading, Installing, Setting Up forum. They will be able to help you here and will let you know if log files are needed to resolve the issue.

     
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    Nov 29, 2012 1:52 PM   in reply to Diamond Point Media

    Thanks for the update, sorry that it is still not working. Moving to the InDesign forum since you managing to install but failing with launch.

     
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  • Currently Being Moderated
    Nov 29, 2012 2:36 PM   in reply to Diamond Point Media

    Diamond Point Media wrote:

     

    As before, it runs fine if I do "run as administrator". Please help.

    That pretty much indicates some sort of permissions problem. Windows or Mac? On Windows it could be a permissions problem for a folder that ID needs to write in, or for a registry key. For Mac I think it can only be a folder problem.

     
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    Nov 29, 2012 3:31 PM   in reply to Diamond Point Media

    I'm not sure which folders and registry keys are involved, but I know it's been discussed here before, so a forum search may turn up more specific information. This may well also qualify for free tech support as an installation issue.

     
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    Nov 30, 2012 1:58 PM   in reply to Diamond Point Media

    I think you can set permissions for registry keys by running regedit, locating the keys, right-clicking and choosing permissions.

     
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    Nov 30, 2012 2:11 PM   in reply to Peter Spier

    If it's any consolation, I just tried a new standard user test account, and it crashes here, too.

     
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    Nov 30, 2012 2:29 PM   in reply to Diamond Point Media

    have you tried going to the properties sheet for the .exe file and checking the Run This Program as Administrator box on the compatibility tab?

     
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    Nov 30, 2012 2:42 PM   in reply to Diamond Point Media

    I can certainly understand that. In your position I think I might try opening a support case through the portal (not the bug report form): Use the Adobe Customer Support Portal

     

    No doubt they will ask for your credit card, but if this turns out to be some sort of bug, and I suspect it is (though very likely tied to a specific way some of us are configured since we don't get hundreds of posts saying ID won't run in a standard user on Win7), they should refund any up front charge.

     
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    Nov 30, 2012 2:50 PM   in reply to Peter Spier

    I just had another thought. I think my crash was in MSVCR100.dll (or some other version of MSVCR). I wonder if ID is looking for a newer version than some other application in the suite -- and this isn't restricted to the suite by the way, I'm using a standard Master Clooection install -- and an application installing after ID is overwriting the .dll with an older version. Reinstalling the .dll file from a microsoft download might solve that.

     
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