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Flare or Robohelp

Nov 8, 2012 12:16 PM

I have been using structured and non structured Framemaker since version 5.5 (now using v11), and I purchased Madcap Flare for non print delivery systems. Other than my issues with the learning curve, I have found it to moderately buggy. However, Madcaps tech support is excellent. Robohelp is fairly expensive. Has anyone who uses Framemaker regularly done any cost benefit analysis and looked at stability and support issues between Flare and Robohelp? For the foreseeable future, I will be continuing to use Framemaker, which for me is very stable. I have fm-ePub converter and mif2go. Thanks.

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    Nov 9, 2012 5:18 AM   in reply to IsleofGough

    4 pages, several arguments, 4 bans and at least 2 people's weekends ruined.


    I'm in the same position as you, but I have recently chosen TCS 4, so the choice has been made for me.


    I to have been attracted by the level of customer service.  If it wasn't for certain contributors on here, I would be struggling a lot more than I am.  Did you know that Madcap actually produce help documentation for their products?!

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    Nov 14, 2012 5:53 AM   in reply to IsleofGough

    I've been using ePublisher for more than 10 years. It does a great job of converting to HTML and once you get your template set up, conversion is basically one-click. I still use FM to create my PDFs, when I need them (I use them only for reviews now), but from what I've seen, the PDFs that ePublisher creates are just fine.


    Quadralay's support is excellent, much better than Adobe's and at least equal to MadCap's. I also like the fact that they expose a lot more of the program's internals to you than either Flare or RoboHelp - it's pretty much infinitely twealable assuming you have a technical bent. You'll need to know a bit of XSLT or JavaScript to really get into the advanced stuff, but run-of-the-mill customizations like look and feel and branding are straightforward. And they fix bugs - promptly.




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    Nov 14, 2012 9:49 AM   in reply to IsleofGough

    Yes, *providing* support is a specific improvement in ePP FM 11 support <grin>

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    Feb 6, 2013 12:42 AM   in reply to IsleofGough

    I experienced Adobe technical support yesterday and honestly cannot fault it in any way. We too had heard that it was poor compared to MadCap but our first experience of Adobe TS was great.

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