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TheBowler Calculating status...

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Waiting on server problem

Nov 11, 2012 2:39 AM

I have an intermittent problem with FTP on CS6 that is widely reported on the Internet. When I try to upload files CS6 hangs with a "waiting on server ..." message. How do I fix this bug?

2474 Views 21 Replies Latest reply: TheBowler, May 15, 2013 2:35 AM

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1. David_Powers,

Nov 11, 2012 6:31 AM in reply to TheBowler

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Have you installed the 12.0.1 update, which fixed some FTP problems?

https://blogs.adobe.com/dreamweaver/2012/07/dreamweaver-cs6-update-12- 0-1.html

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2. Ken Binney,

Nov 11, 2012 12:57 PM in reply to TheBowler

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In addition to David's suggestion, it only takes a few seconds to ping your server to be sure it's not a third party issue.

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3. Sudarshan Thiagarajan,

Nov 11, 2012 11:50 PM in reply to Ken Binney

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To add to both David & Ken, I'd also recommend that you check your remote server settings. Has it worked properly before without hanging on you? If so, check your hosting server by pinging. If it hasn't, maybe one of the remote server definition is incorrect/ malfunctioning?

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4. TheBowler,

Nov 12, 2012 2:04 AM in reply to Sudarshan Thiagarajan

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I had no problems before I upgraded to CS6 and no problem with other FTP software.

And I have installed the update.

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5. professional.pirate,

Nov 12, 2012 2:11 AM in reply to TheBowler

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TheBowler wrote:

How do I fix this bug?

By using dedicated FTP program like FileZilla Client. Even updating your DW with all the patches, FTP has never worked for some people and nobody at Adobe has managed to resolve this thus far. You get all sorts of advice here to try this and try that but there is no real solution for this problem on some machines. I work on windows systems and I haven't had this problem but I have read on many forums that DW's FTP program doesn't work and is slower than dedicated programs.

Good luck.

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6. TheBowler,

Nov 12, 2012 2:41 AM in reply to professional.pirate

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My problem is that I paid top dollar for this upgrade and this is a major problem. I cannot afford to sit and wait until DW decides it's time to make the FTP happen. Similarly, I should not have to exit Dreamweaver and use a third party FTP program to achieve what I paid Adobe for.

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7. MurraySummers,

Nov 12, 2012 5:14 AM in reply to TheBowler

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Similarly, I should not have to exit Dreamweaver and use a third party FTP program to achieve what I paid Adobe for.

I agree. DW's FTP has never failed me yet in more than 10 years of use. When I have problems like OP describes, my first step is to check the host/server to see if there is a problem with the FTP server. Failing that, I switch to passive FTP and try again. By this point, I am usually all set.

To debug tricky FTP connections, Adobe has set up an FTP test server. You can read about this here -

http://helpx.adobe.com/dreamweaver/kb/troubleshoot-ftp-issues-dreamwea ver-cs5.html

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8. TheBowler,

Nov 12, 2012 6:15 AM in reply to MurraySummers

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Murray I have been using various versions of DW now for about ten years. I had no problme with any of my sites or servers with my previous version. The problem only arose when I upgraded to CS6. This is a DW problem.

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9. MurraySummers,

Nov 12, 2012 6:27 AM in reply to TheBowler

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Try reading through that article I posted and see if anything in there helps.

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10. Sudarshan Thiagarajan,

Nov 13, 2012 1:39 AM in reply to TheBowler

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Just a thought - do you have multiple network connections active - i.e. - Wi-fi & Ethernet?

It may be possible for FTP connections to fail/ showcase latency in this case.

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11. TheBowler,

Nov 13, 2012 6:02 AM in reply to Sudarshan Thiagarajan

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I have a wireless router through which my main PC connects to the Internet. I also have another PC, which I don't use connected via Ethernet.

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12. Sudarshan Thiagarajan,

Nov 13, 2012 9:58 PM in reply to TheBowler

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What are the settings for the Remote server in your site definition?

Can you try changing Transfer mode to Passive?

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13. TheBowler,

Nov 14, 2012 1:36 AM in reply to Sudarshan Thiagarajan

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Thank you but the problem is not with a single site. It is with all sites I have worked with since upgrading.

I have passive mode set by default on all of my sites.

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14. V_RocKs,

Nov 26, 2012 7:18 AM in reply to TheBowler

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I also had this problem. I somehow fixed it. That was years ago and now it is back.

This happens to me when I buy, or otherwise use, a new router.

Unfortunately I don't think I ever could pinpoint what fixed it as I think I did like 10 things all at once and it worked...

I love the people that suggest passive FTP... This isn't some simple fix... This is a Dreamweaver problem that only Dreamweaver users have to deal with. If I use any other FTP program it works flawlessly. DW's FTP program is a joke. A sad joke. It hasn't been updated in I don't know how long. No concurrent file transfering? Really? When will DW have the basic functions everyone else added years ago?

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15. David_Powers,

Nov 26, 2012 4:35 PM in reply to V_RocKs

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V_RocKs wrote:

DW's FTP program is a joke. A sad joke. It hasn't been updated in I don't know how long. No concurrent file transfering? Really? When will DW have the basic functions everyone else added years ago?
Which version of Dreamweaver are you using? The FTP client was given a major overhaul in CS6. It's now capable of handling concurrent transfers (three files at a time). You can also download at the same time as uploading.

If you still have problems with Dreamweaver's FTP, please file a bug report through the form at http://adobe.ly/DWBug. Please make sure you include reproducible steps for the problem. Just saying the FTP program is a joke isn't enough. It certainly was bad in the past, and it still has some issues that need ironing out, but unless they can be consistently reproduced, it's difficult for the engineers to solve them.

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16. Sudarshan Thiagarajan,

Nov 26, 2012 7:40 PM in reply to David_Powers

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+1 David on that.

One thing I feel that is primarily lacking in DW's FTP client is the ability to queue files - if a batch action is in progress to upload files, more files cannot be initiated for upload. But this is something that should be fixed in the next major release - David?

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17. TheBowler,

Nov 26, 2012 11:53 PM in reply to Sudarshan Thiagarajan

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David_Powers wrote:

Which version of Dreamweaver are you using?
Did you actually read my first post?

Regarding posting a bug report, this is a well known problem. There are plenty of bug reports. It's a fix report I need now!

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18. R8th,

Feb 8, 2013 2:12 PM in reply to TheBowler

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My developement group and I have been using Adobe/Macromedia products professionally since '99. This bug has existed for a long time, 5.5 and earlier. When this bug truly bites you, you get "Operation timed out. Cancelling..." and the machine locks up, requiring ctrl+alt+delete to force quit this steaming pile. There's no reason for this. This bug, and this bug alone, and the time sync that Dreamweaver has become to our organization is the reason my boss will never OK a procurment request to upgrade anything Adobe makes. They'll never fix this bug.

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19. seippg,

Feb 25, 2013 3:14 PM in reply to R8th

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Add one more to the list of folks still having the issue. I have three servers and cannot connect to the one with the nonstandard port. It works but fails when it gets to the PWD command in the log. Freeware FTP programs have no problem connecting and running PWD.

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20. Sudarshan Thiagarajan,

Feb 25, 2013 10:56 PM in reply to seippg

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seippg, Do you mean the a non-21 port as non-standard? If so, maybe the Connection type is not FTP, should be SFTP? Have you tried that?

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21. TheBowler,

May 15, 2013 2:35 AM in reply to Sudarshan Thiagarajan

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This is driving me crazy! I want my money back. CS6 is a waste of space.

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