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Rick Parizeault
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Photoshop wont launch

Nov 12, 2012 7:25 AM

I downloaded Photoshop trial 64bits it itstalled ok but when I try to launce nothing happens I'm using windows 7 Ultimate.

 
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  • Currently Being Moderated
    Nov 12, 2012 1:03 PM   in reply to Rick Parizeault

    Do you receive any error messages when you install or try to open the software?  You can try reviewing your installation logs by following the steps listed at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html.

     
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    Nov 13, 2012 9:52 AM   in reply to Rick Parizeault

    Have you tried removing and reinstalling the software yet?

     
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  • Currently Being Moderated
    Nov 13, 2012 10:40 AM   in reply to Rick Parizeault

    Moving this discussion to the Photoshop General Discussion forum.

     

    Do you receive any errors at all?  Either in the installation log or when you try opening Photoshop?

     
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    Nov 13, 2012 11:34 AM   in reply to Rick Parizeault

    Rick did you find any errors in the install log per message #1?

     
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  • Currently Being Moderated
    Nov 13, 2012 11:38 AM   in reply to Rick Parizeault
    • To get this part out of the way early, what is the make and model of your video card?
    • What is the installed version and date for the video driver?
    • Is that the very latest one?
    • If not, go to the mfgr's. Web site, plug in the model video card, and your OS, download and install the latest driver.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Nov 13, 2012 1:37 PM   in reply to Rick Parizeault

    It is in the following locations:

     

    • Windows 32 bit (XP, Vista, 7): \Program Files\Common Files\Adobe\Installers\

    • Windows 64 bit (XP, Vista, 7): \Program Files(x86)\Common Files\Adobe\Installers

     

    You can find details on how to review the installation log in the previously referenced document as well.

     
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  • Currently Being Moderated
    Nov 13, 2012 1:52 PM   in reply to Rick Parizeault

    Then it is likely a launch issue.  Bill and other users in this forum should have some Photoshop specific steps you can try to resolve these difficulties.

     
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  • Currently Being Moderated
    Nov 13, 2012 5:10 PM   in reply to Rick Parizeault

    There will be a video chip then. What is the make/model?

     

    If you type "dxdiag" in Start>Run (no quotation marks), you should get the full details of your video chip, plus the driver version/date. What is that driver version/date, and is it the latest from Sony, or the mfgr., like nVidia, or ATI/AMD?

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Nov 17, 2012 4:23 PM   in reply to Rick Parizeault

     

    I then right clicked on the Photoshop program in start menu, click on properties and saw photoshop has an option with a check mark to run as Administrator. I added the check mark, tried the software again, low and behold it worked fine.

     

    Question now is why Adobe would so something like this in a trial version, you would think they would make it easy for anyone to be able to run the program.

     


    The above has nothing to do with a trial or even Adobe.  What you have is a permission problem in the OS somehow.  Operating in the "administrative mode" bypasses some permissions.  Is this installed on an internal drive? 

     
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  • Currently Being Moderated
    Nov 17, 2012 4:45 PM   in reply to Rick Parizeault

    Seen similar problems before, sometimes no solution can be found for permission problem.  Workaround is to create another user account.

     
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  • Currently Being Moderated
    Nov 17, 2012 5:15 PM   in reply to Rick Parizeault

    Many Adobe programs really want to be run from an Administrator Account. If one is NOT an Administrator (not quite the same as Administrative Privileges), Adobe offers the Run As Administrator, as a way around that.

     

    As a for instance, Adobe Encore cannot burn DL DVD's, unless Run As Administrator has been chosen.

     

    Good luck,

     

    Hunt

     
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