Skip navigation
Currently Being Moderated

Sending a filled PDF form via eMail or saving it => empty form. How can I fix this problem?

Nov 14, 2012 1:53 AM

Hello Adobe forum,

 

I have a problem with a self created PDF form a colleague. He has created it with Adobe LiveCycle Designer ES 8.2 and saved it as PDF.

 

We can open the file, fill out the form and klick on "Send eMail": The eMail program pops up with a PDF attachement and we can send it. But if the recipient opens the PDF file, all fields are emty. Same problem occur if we save the PDF file after filling out: empty fields in form.

 

Here is the XLM Source form the send mail button:

<submit format="pdf" target="mailto:info@example.com?PDF form" textEncoding="UTF-8" xdpContent="xfdf template"/>

 

And I have already set the user rigths option in Acrobat (not the reader): Click "advanced" from the main toolbar at the top of the screen, and then "Enable Usage Rights" for Adobe Reader and save as a PDF file.

 

What can I do to get it work?

 

Best Regards,

Ralf

 
Replies
  • Currently Being Moderated
    Nov 15, 2012 6:10 PM   in reply to ralfschmelzer

    Empty fields tend to be indicative of someone using "Apple Preview" on Mac vs Adobe Reader or Acrobat on Mac.

     

    To rule out some of the issues...was the file sent form a Mac or PC?

     

    Are oyu sure you're using Adobe Reader/Acrobat to complete the form vs any other third-party PDF viewer?

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points