LR4 on my new LR4-compatible, Windows 7 computer does not recognize the images (the many thousand of them) that I imported into LR3 and have long worked with on my old computer. Despite following all the various procedures that your tech support personnel have recommended, all images always show the question-marked "Photo is missing" sign after rebooting that computer. The images are stored on a networked hard drive system (Drobo), which has functioned well with my LR3 setup. I have spent many hours on the phone with Adobe LR tech support personnel (always a different one) during 4 or more sessions in the last week in trying to solve the problem. None of the various procedures they have walked me through have worked. The last person said her supervisor says that there must be a networking problem, and that since the usual LR tech support group does not handle network issues, I must seek help from special networking-savvy Adobe support folks via this forum. I would point out, however, that my networked system worked perfectly well with LR3. Please put me in contact with a person who can fix the problem.
First, there's no need to use such a large font. It's like you are shouting at us.
This doesn't sound like a network issue, it sounds like an issue where the photos are not properly linked to the Lightroom catalog (database). Have you tried re-connecting the photos or folders in Lightroom?
Does this problem happen only after you reboot, or does it happen always?
DO you access your network drives via a drive letter? If so, does the drive letter change each reboot?
I have been through 4 or more sessions with LR tech support people, in which they took me through at least 3 different procedures for connecting and re-connecting the folders and photos in Lightroom. Each session lasted one or several hours, including sometimes long waits on the phone to reach the proper tech support person. For one or two of those precedures, the tech support person and I put my computer to work on lengthy operation to make the connection with tens of thousands of files. I would check from time to time to see how this was progressing. Apparently the operation finished, and the computer crashed; then, on rebooting, most of the files were no longer seen in LR (but had not been lost on the storage system), and those that did appear on the "Library" screen had the "Photo is missing" sign.
After two of those sessions with your people, things looked good in LR, and once I still had time to develop a photo or two. But after booting my computer up the next day, the files all had the "Photo is missing" sign again.
As for drive letters, that's a mysterious situation, too. The networked drive (Drobo system) where the images are stored is Z:, but somehow during the processes that your people have guided me through, a drive "X:" has appeared (displayed in black, not white) on the left panel of "Library." The X-drive also shows the folders but always with a question mark following each.
All this is very aggravating and a huge waste of time, of course. I bought an expensive, high-powered computer specifically for using LR4 to process my thousands of photos -- and now it's not working out.
Please help me out.
but somehow during the processes that your people have guided me through
Perhaps you don't realize that this is a user-to-user forum; that you are not talking to Adobe employees here?
Are the photos in Lightroom associated with files on the X: drive or some other drive? What is the drive and folder location shown in the Lightroom metadata panel for one of the photos with a ?
Actually, your main problem is you are not mapping the networked drive to a fixed letter. So every time you reboot, Windows is reassigning a new letter to the drive and LR looses the directory path to the images. Try reading up on how to map a network drive and have it reconnect on login.
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