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Jsaarr
Currently Being Moderated

Photoshop CS6 has stopped working at launch

Nov 14, 2012 11:29 AM

Tags: #photoshop #error #crash #cs6

Hello! Downloaded PS CS6 from Application Manager. Download and install seemed to go fine, but I can't start the program. Have downloaded and re-installed numerous times, and removed the previous installation before that.

 

My OS is Windows 7. I have had Adobe software installed, but removed (tried at least) everything when trying to get this work. Photoshop CS5 worked fine on this same setup. I get Windows error message when trying to start the program, and with problem details like this:

 

 

Problem signature:

  Problem Event Name:     APPCRASH

  Application Name:     Photoshop.exe

  Application Version:     13.0.0.0

  Application Timestamp:     4f61beba

  Fault Module Name:     Photoshop.exe

  Fault Module Version:     13.0.0.0

  Fault Module Timestamp:     4f61beba

  Exception Code:     c000001d

  Exception Offset:     012378bb

  OS Version:     6.1.7601.2.1.0.256.1

  Locale ID:     1035

  Additional Information 1:     0a9e

  Additional Information 2:     0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:     0a9e

  Additional Information 4:     0a9e372d3b4ad19135b953a78882e789

 

EDIT: More info if needed:

My Windows 7 is Ultimate Edition, with Service Pack 1.

Processor: AMD Athlon(tm) XP 2.10GHz

Installed memory (RAM): 2,00 GB

System type: 32-bit

I got  57,1 GB free space on drive C, where I've installed the program.

 
Replies
  • Currently Being Moderated
    Nov 14, 2012 11:53 AM   in reply to Jsaarr

    To get this potential cause of "crash at launch" out of the way, make sure that you have the very latest video driver for your card/chip.

     

    Also, as PS attempts to launch, there is a little line of text, telling what is being loaded. It goes by pretty quickly, but see if you can see the last line of text, before the Splash Screen disappears (assume that that is what happens?).

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Nov 14, 2012 4:09 PM   in reply to Jsaarr

    I notice you are running 1.3.0.0

     

    Download and update to 1.3.0.1 and see if that helps.

     
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  • Noel Carboni
    23,480 posts
    Dec 23, 2006
    Currently Being Moderated
    Nov 14, 2012 4:11 PM   in reply to gener7

    Given that Photoshop won't start, I was scratching my head how to advise Jsaarr to do that.  Do you recall how to run the updater directly, Gene?

     

    I guess there's always the possibility of visiting:

     

    http://www.adobe.com/support/downloads/product.jsp?product=39&platform =Windows

     

    -Noel

     
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  • Currently Being Moderated
    Nov 14, 2012 4:18 PM   in reply to Noel Carboni

    I was about to edit my post with the link to the updates page, Noel.  But since you got it...

     

    Gene

     
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  • Noel Carboni
    23,480 posts
    Dec 23, 2006
    Currently Being Moderated
    Nov 15, 2012 9:31 AM   in reply to Jsaarr

    Jsaarr wrote:

    I find it odd by the way, when installing the update it read to be version 13.0.1.1., and there it says 13.0.1.0.

     

    That's expected:  http://forums.adobe.com/message/4738049

     

    I'm sorry the update didn't help, but you know Adobe will require you to update to the latest once you engage them.

     

    I think an Adobe engineer is going to have to weigh in here   There was once a problem just like this reported (same c000001d error code), but I thought Adobe had fixed it.  See also:

     

    http://forums.adobe.com/thread/630771

     

    I hope the answer doesn't turn out to be "you can't run Photoshop on that old Athlon processor."

     

    -Noel

     
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  • Noel Carboni
    23,480 posts
    Dec 23, 2006
    Currently Being Moderated
    Nov 15, 2012 10:02 AM   in reply to Jsaarr

    Adobe engineers have been seen in these parts; hopefully one will stop by.  I don't think you'll need to provide a street address to get help.

     

    -Noel

     
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  • Currently Being Moderated
    Dec 9, 2012 6:29 PM   in reply to Jsaarr

    i am having this same problem and i have no idea what to do

     
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  • Currently Being Moderated
    Apr 30, 2013 12:35 AM   in reply to Jsaarr

    I also have the same situation. Can help me, thanks a lot

     
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  • JJMack
    5,982 posts
    Jan 9, 2006
    Currently Being Moderated
    Apr 30, 2013 6:08 AM   in reply to Jsaarr

    There is a possibility that Photoshop's Preferences files may be corrupt the Photoshop process may also be stuck and hanging around.

     

    Start  your windows task manager use its processes tab make sure Photoshop.EXE is not hanging in there if it is kill it end the process.  You can leave the task manager up so you can watch what happens next.

     

    Next double click on the shortcut that you use to start Photoshop and immediately press and hold these keys Shift+Ctrl+Alt.   See if you get the Prompt from Photoshop asking if you want to delete your preferences. If you do reply delete them Photoshop may start then.

     
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