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GMFinDE
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Adobe Application Manager Enterprise Edition...

Nov 14, 2012 2:53 PM

Tags: #aamee3.1

The update server is not responding. I'm attempting to build a deployment package for Captivate. I get this error after the Updates screen.

AAMEE_img01.jpg

 

AAMEE_img02.jpg

AAMEE_img03.jpg

We are behind a proxy. I suspect that is the issue. Is there a way to manually enter the proxy information via some config file so that AAMEE knows how to connect?

 
Replies
  • Currently Being Moderated
    Nov 14, 2012 4:22 PM   in reply to GMFinDE

    Moving this discussion to the Creative Suite Enterprise Deployment forum.

     
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  • Currently Being Moderated
    Nov 15, 2012 2:16 AM   in reply to GMFinDE

    Me too even when im on a network not going through a proxy. Looks like Adobes update servers are screwed!!!

     
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  • Currently Being Moderated
    Nov 15, 2012 3:25 AM   in reply to kimpton

    working now. Thanks guys for fixing it

     
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  • Currently Being Moderated
    Nov 15, 2012 6:39 AM   in reply to GMFinDE

    Yes and NO....i poked support and told them to look at this page

     
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  • Currently Being Moderated
    Nov 18, 2012 8:57 PM   in reply to kimpton

    Hi,

     

    Can you please check with the IT team of your organization if they have put a limit to the maximum download size of a single file. Some Adobe updates are as big as ~750 MB and if your IT dept has put some limitations on download size, you may get this error. I was resolving a problem of some other organization and they use to get this error. And later they identified that it was happening because of some limitations put by the IT team in their organization.

     

     

    Thnaks,

    Saransh katariya | Adobe Systems | skatariy@adobe.com

     
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  • Currently Being Moderated
    Nov 20, 2012 4:06 AM   in reply to GMFinDE

    I am having a similar problem. When trying to create the package AAMEE is telling me I am not connected to the internet (which I am). So my problem is the initial connection.

     
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  • Currently Being Moderated
    Nov 20, 2012 5:19 AM   in reply to charles.hitch

    Well this appears to be something with the proxy server we have. I was able to create the package after connecting to a different network with no proxy. So the question is, does AAMEE support being behind a proxy? There does not appear to be any configurable preferences to tell it to use a proxy server...

     
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  • Currently Being Moderated
    Nov 20, 2012 6:27 AM   in reply to charles.hitch

    No it doesn't work with proxies. If it went through proper UAT it should have a preference settings and understand "use system proxy settings"

     

    Unfortunately you will only get this working on a network non proxied!

     

    Thanks Adobe but not really good when I'm vpn'd in to my dev box from home but still can't use AAMEE to pull down the updates!!!

     

    For me AAMEE is good, but its not a properly finished product and still looks like a beta app.

     
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  • Currently Being Moderated
    Nov 20, 2012 9:07 AM   in reply to kimpton

    Went in to work. Not going through a proxied network. Guys this happened earlier this week and I had to spend 30 minutes to Adobe 1st line to explain it!

     

    100% no doubt it is a problem Adobes end. And yes AM the network engineer!

     
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  • Currently Being Moderated
    Nov 20, 2012 9:53 AM   in reply to Jeff A Wright

    Hi Jeff. I'm starting to spend time on Adobe forums and trying to get a better understanding where all the various forums are. Is this not CS Enterprise Forum? Can you provide the link to the forum you have moved this discussion to?

     

    Regards,

    -Cyrus

     
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  • Currently Being Moderated
    Nov 20, 2012 10:09 AM   in reply to cyguy35

    Yes it currently is in the Creative Suite Enterprise Deployment forum.  I believe the discussion may have started in the Download, Installation and Setting up forum.  The Creative Suite Enterprise Deployment forum though is a better location for this type of topic as it is discussing AAMEE.

     
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  • Currently Being Moderated
    Nov 20, 2012 11:10 AM   in reply to kimpton

    GUYS!

     

    CALLED FRIDAY

     

    SUPPORT FIXED THIS QUICK

     

    BROKEN AGAIN

     

    CONNECTED TO NO PROXY NETWORK

     

    THIS IS EFFECTING EVERYONE

     

    FIX IT

     

    I CANNOT PACKAGE MY PRODUCTS USING ADOBE PROVIDED ENTERPRISE TOOLS UNTIL THIS IS FIXED.

     
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  • Currently Being Moderated
    Nov 21, 2012 3:30 AM   in reply to kimpton

    Hi,

     

    I acknowledge that it is not a good experience at all. we tried to reproduce scenarios in our environment, but couldnt!

    can you please let me know when is it good time to have a connect session, so that we can debug issue at your machine.

     

    thanks,

    Rahul| Adobe systems | rbaiswar@adobe.com

     
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  • Currently Being Moderated
    Nov 22, 2012 9:35 AM   in reply to r_baiswar

    strangely working again after i logged a call (like monday after i logged a call). Come on guys stop messing with it. Test in a test environment first!

     
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  • Currently Being Moderated
    Dec 10, 2012 7:49 PM   in reply to rufusleonard

    Well just downloaded the latest AAMEE and tryed packaging an msi for 500 PC's and guess what, it wont connect to the internet via my proxy. We have spent thousands of dollars for CS6 Master collection and I can't deploy it out because of this. Why is it that I can do an off line register on a standalone setup but not in AAMEE ????????

     

    Fix this please.

     
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  • Currently Being Moderated
    Dec 11, 2012 5:26 AM   in reply to DebbyShields

    Hi,

     

    It is mandatory to provide valid Adobe Id credentials while creating packages. we cannot skip this step while packaging.

    About the problem you are facing- even if your machine uses proxy, you can validate Adobe Id by providing proxy credentials.

    can you please share PDApp.log file if Adobe Id validation fails even after providing valid credentials.

     

    thanks,

    Rahul | Adobe Systems.

     
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  • Currently Being Moderated
    Dec 27, 2012 2:22 PM   in reply to GMFinDE

    Hey,

    Trying to package CS6

    We are having the same problem as the screen shots at the top of this forum, with the exception that its does not

    get past 'calculating time remaining', so we don't ever get the server is not responding screen.

     

    I don't think its proxy as its already contacted adobe to see a list of updates that are available.

    It hangs on the update for Adobe Application Manager every time.

    Its only 51mb, so not a file size issue.

    I left it over Christmas (48+ hours) and it still said 'calculating time remaining' today.

     

    Any ideas...I was hoping to package and test the 32 and 64 bit version in our environment  before

    staff return in early Jan.

     

    Greg K

     
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  • Currently Being Moderated
    Dec 27, 2012 2:39 PM   in reply to r_baiswar

    @r_baiswar,

    I am having similar problem while attempting to create either Design & Web Premium CS6 or Master Collection CS6 packages. I am using valid Adobe ID credentials as I can create packages without updates, but not when attempting to build one with updates. I will send you my PDApp.log in separate email.

     

    I appreciate your help.

     
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  • Currently Being Moderated
    Dec 27, 2012 6:48 PM   in reply to GMFinDE

    Hey,

    I contacted Adobe via Chat.

    It was suggested I download Adobe Application Manager 6.2

    I installed that over the top of my AAMEE. Ran up AAMEE 3.1 and it now works, created a fully patched build of CS6

     

    Maybe AAM 6.2 is overwriting a bug in the download section of AAMEE 3.1.....

     

    Greg K

     
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  • Currently Being Moderated
    Dec 28, 2012 11:21 AM   in reply to gknsw

    No luck here. I even moved over to a clean partition on my test machine (fresh OS) and attempted to create a CS6 package with AAMME 3.1

     

    Not sure how AAM 6.2 will help as it is the same version as AAMEE 3.1.


    Still hanging up at 27% complete ("Downloading Adobe Bridge CS6 5.0.1 Update").

     
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  • Currently Being Moderated
    Jan 2, 2013 1:45 AM   in reply to SeanAlexander

    Can you please send across PDApp logs from test machine (Fresh OS). I assume CS6/CS5 products are installed on this machine.

     

    thanks,

    Rahul | rbaiswar@adobe.com

     
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  • Currently Being Moderated
    Jan 2, 2013 7:00 AM   in reply to r_baiswar

    Rahul,

     

    I will do so today or tomorrow (depends how crazy the first business day of the new year becomes).

     

    I appreciate your help in this forum.


    Sean

     
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  • Currently Being Moderated
    Jan 2, 2013 11:34 AM   in reply to r_baiswar

    Rahul...

     

    I tried a different machine and AAMME 3.1 was able to pull updates OK. Hmmm...that is confusing as both computers are configured the same. Oh well. I will investigate further. Thanks for your help.

     

    Sean

     
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