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bscrichardturnbull
Currently Being Moderated

Adobe Connect Addin 11.2 r247 has stopped working

Nov 15, 2012 4:04 AM

Every time I try to screen share, or share an application.  Any ideas?
Thanks

Rich

 
Replies
  • Currently Being Moderated
    Nov 15, 2012 10:40 AM   in reply to bscrichardturnbull

    I have the same problem.


    Does anyone know the solution?

     
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  • Currently Being Moderated
    Nov 15, 2012 2:54 PM   in reply to CPICR

    After a lot of testing I realized that if I use a lower screen resolution, especially if it's widescreen, Adobe Connect is more stable.

     
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  • Jorma Jennings
    1,858 posts
    Jul 5, 2007
    Currently Being Moderated
    Nov 15, 2012 3:34 PM   in reply to CPICR

    Could be a bandwidth or system resource issue. A high resolution monitor is a very large image to try to screen share. You will see the best performance with a resolution closer to 1024 X 768, and you attendees will have a better experience, because they can see what is on your screen.

     
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  • Currently Being Moderated
    Nov 28, 2012 10:45 AM   in reply to Jorma Jennings

    Other than adjusting the resolution, are there other solutions?  I continue to get a pop up window saying that there is not enough bandwidth to handle the sharing of documents.  We have plenty of bandwidth.  Another pop up that I am getting is that "the program has performed an action that requires Windows to temporarily change the color scheme to Windows basic...Adobe Connect plug in 11.2 r247."  Any suggestions?

     
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  • Jorma Jennings
    1,858 posts
    Jul 5, 2007
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    Nov 28, 2012 11:25 AM   in reply to jenbking

    Is your issue with sharing documents when screen sharing or uploading documents to the share pod?

     

    As to the windows scheme, it forces Vista/7 to basic color scheme when screen sharing. This is for performance reasons. It is not a bug or problem.

     
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  • Currently Being Moderated
    Nov 28, 2012 11:35 AM   in reply to Jorma Jennings

    Yes. Screen and document sharing. I am bumped out of the meeting room.

     

    Sent from Dr. Jennifer King's iPhone!

     
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  • Jorma Jennings
    1,858 posts
    Jul 5, 2007
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    Nov 28, 2012 3:25 PM   in reply to jenbking

    I suppose it could be a network or firewall setting. It sounds like something that needs to be looked at by IT and/or Adobe Support.

     

    Adobe Support: 800-945-9120

     
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