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artometoo
Currently Being Moderated

Install Errors - PSE11 on Macbook Air

Nov 15, 2012 3:23 PM

Ok, after a marathon session with Support last night and some renewed attempts tonight I am close to giving up with this one!

 

It's a Macbook Air running 10.7.5 and PSE11 is a retail boxed version from Amazon.

 

I have tried:

 

- Installing from Remote Disc

- Installing from Copied Files from the Disc

- Installing Downloaded Trial Version

- Installing as Trial or Serial Code

- Creating new Admin User

- Changing Default Install Directory

- Checking/Changing Permissions on Install Directories

- Running First Aid on HDD

- Mac Safe Boot Mode

- Reinstalling Air

 

The main error in every scenario is:

 

Payload: {64191879-379D-4ADF-9D1E-929FC71E7218} Elements 11 Organizer 11.0.0.0 -----------

ERROR: DW030: Custom Action for payload {64191879-379D-4ADF-9D1E-929FC71E7218} Elements 11 Organizer 11.0.0.0 returned error. Failing this payload.

 

There is then a cascade of module install fails I assume because Organiser didn't install right.

 

Insterestingly the installer for the Trial Version of Premiere Elements bundled with the discs fails at the same step too.

 

I downloaded a Trial Version of PSE 10 and that installed without issue. Subsequent attempts to install # 11 failed.

 

Would appreciate any pointers. Installed perfect on W7 laptop...

 

Thanks,

 

Lee

 
Replies
  • Currently Being Moderated
    Nov 15, 2012 5:22 PM   in reply to artometoo

    Did they have you check your fonts? If you have any empty folders in the fonts folder that will make the install fail. Look at the error message--if fonts are involved it will usually mention the troublemakers by name.

     

    Also, have you been removing the bits of the failed installs in between tries?

     
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  • Currently Being Moderated
    Nov 16, 2012 6:41 AM   in reply to artometoo

    I would also check manually in hard drive>library since the installer may not be working correctly if the install didn't fully complete.

     
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  • Currently Being Moderated
    Nov 16, 2012 7:45 AM   in reply to Barbara B.

    Also, if nobody has had you do this, run the Cleanscript tool before reinstalling:

     

    http://www.adobe.com/support/contact/cscleanertool.html

     

    It says for creative suite but it's also for PSE.

     
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  • Currently Being Moderated
    Nov 16, 2012 2:18 PM   in reply to artometoo

    You're welcome. Glad you got it working.

     
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