Adobe Community: Elements 9 and MAC with Mountain Lion

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1. Barbara B.,

Nov 15, 2012 5:20 PM in reply to winngrip

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When you upgrade with PSE installed, it's extremely important to delete the preferences. Go to your username>library>preferences and remove everything you can find that pertains to PSE, including

come.adobe.PhotoshopElements.plist

Adobe Photoshop Elements 9 settings

Adobe Photoshop Elements 9 paths

and any lockfiles with the same names. That library is hidden in 10.8. To see it, option click the Go menu in the Finder and it will appear below the little house for your user account. While you're in there, also go into the saved application states folder and delete anything related to PSE.

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2. winngrip,

Nov 15, 2012 5:45 PM in reply to Barbara B.

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Barbara

I seem dumb here. Where is the user name to start this process.

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3. Barbara B.,

Nov 15, 2012 5:50 PM in reply to winngrip

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At the top of the window when you are in the Finder, look for the Go menu. Click it to open it and while you're holding it open, press the Option key.

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4. winngrip,

Nov 15, 2012 6:07 PM in reply to Barbara B.

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Well i got that done and I deleted those 3 items, still not working

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5. winngrip,

Nov 15, 2012 6:48 PM in reply to Barbara B.

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Barbara,

went back in and found lock files and deleted them also and restarted the computer and it worked perfectly

Thanks so much

Michael

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6. brunohailey,

Nov 15, 2012 7:09 PM in reply to Barbara B.

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Will this work to stop it from quitting when trying to save? I've also upgraded to lion, and now everytime I try to save it it quits on me. I've deleted the preferences by pressing shift, alt & command right after lauching the program.

A window came up asking if I wanted to delete preferences, I clicked yes. I restarted my computer but it still quits every time I try to save anything, otherwise it works fine.

If I tried this, would that resolve my problem?

Thanks for any help.

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7. andaleebfatima1,

Jan 4, 2013 2:23 AM in reply to brunohailey

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Hi brunohailey,

If you think this solution can work any better for you, please do the following-

1. Uninstall PSE (ensure you have the product set up files and serial key aside)

2. Go to ~/library/Preferences and delete the following files-

com.adobe.PhotoshopElements.plist

com.adobe.PhotoshopElements.plist.lockfile

Adobe Photoshop Elements x paths

Adobe Photoshop Elements x settings

3. Go to ~/library/Saved App States and trash all PSE related files

Thanks

Andaleeb

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8. Barbara B.,

Jan 4, 2013 5:42 AM in reply to brunohailey

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In my experience, brunohailey, it's very important to delete all those files when upgrading to 10.7 or 10.8. The keystsroke combo only does the .plist file.

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9. brunohailey,

Jan 4, 2013 7:40 AM in reply to andaleebfatima1

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Hi,

Thank you for replying, I ended up unistalling it and reinstalling it. Then I put all my files that were completed prior to unistalling it in a different folder. So far I haven't had any other problems. Thanks for all the help!

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Photoshop Elements

Elements 9 and MAC with Mountain Lion

Nov 15, 2012 2:44 PM

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