Skip navigation

Downloading, Installing, Setting Up

Henrik1908 Calculating status...

Currently Being Moderated

Installation error on Master Collection CS.6

Nov 16, 2012 5:37 AM

Tags: #problem #cs #6 #collection #master #cs6 #installation #inconsistent

Hello, Ive tried to install Adobe Mast Collection cs.6 for a couple of hours now and every time I press install it gets to (around) 3% and then pops up with the error "There is inconsistent in the installation database, please restart your computer and install it again" (Translated since the errorr message is on danish)

Well I really have no clue on what to do!

Please help me!

Best regards

438 Views 2 Replies Latest reply: -9diopters, Nov 18, 2012 12:23 PM

Replies

Currently Being Moderated

1. Mylenium,

Nov 16, 2012 7:13 AM in reply to Henrik1908

Report

Run the Creative Suite Cleaner Tool and try again. If that doesn't help, manualyl delete the caps.db in teh respective folder as explained here: Important Directories

Mylenium

|
Mark as:
Currently Being Moderated

2. -9diopters,

Nov 18, 2012 12:23 PM in reply to Mylenium

Report

same here, i reformated my disc and tried to install CS 5 Design Standard, but i get the error every time again,
(error "inconsistend database on DVD installer)
although i dont have any product on my disc (fresh formated and new system)

- 10.8.2 on macbook pro i7
- installing CS 5 Design Standard from external USB-Superdrive (no superdrive in my macbook pro anymore)
- tried to duplicate the CS 5 Design Standard Installer DVD with Toast and made an image on my internal 500GB SSD,
but same error again. "inconsistend database"

thanks!

|
Mark as: