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anna resnikowa
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RH10 crashes each time I try to generate HTML files for a linked FM11 book

Nov 16, 2012 5:40 AM

Hello Everyone,

 

I'm trying to create a WebHelp project in RH10 to publish books created in FM11 (I'm new to RH). I have linked a book, then tried to generate HTML pages, but RH crashes every time. I thought, the problem might be in files shared by several books and therefore stored in a different folder than the book itself. So I took these files out of the book in FM, but this did not help.

Importing the book works. But then I do not know how to update the changes - as I tried to import the book into the same project, the programme crashed again.

 

Woud be very obliged for any help.

 

Anna

 
Replies
  • Currently Being Moderated
    Nov 16, 2012 6:19 AM   in reply to anna resnikowa

    First try to figure out if you've got a RH-specific problem or a FM to RH issue (which is what the FM Integration forum is for). Take one of the sample projects in RH and try making WebHelp - if that crashes, then we know that you've got something wrong with your RH install. If it works fine, next try creating a dummy book in FM with some dummy files based on the factory FM templates. Try the linking method - all ok? If that comes through fine, then try making WebHelp. If that crashes, then we know it's something to do with your FM source files and how they are converted.

     

    PS - importing means starting fresh each time you update content in FM - you throw away your RH project & do it over again.

     
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  • Currently Being Moderated
    Nov 16, 2012 9:30 AM   in reply to Jeff_Coatsworth
    PS - importing means starting fresh each time you update content in FM - you throw away your RH project & do it over again.

    Not quite Jeff, just trashing the topics created by the previous import, not the whole project.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • Currently Being Moderated
    Nov 16, 2012 10:27 AM   in reply to Peter Grainge

    @Peter - but it's so much faster to just go into Explorer and delete or rename the old project folder & do a new one ;>)

     
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  • Currently Being Moderated
    Nov 17, 2012 6:31 AM   in reply to Jeff_Coatsworth

    Egh? If your project is based on one linked Fm document maybe but if you have a ton of other content I can't see how starting again is faster.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • Currently Being Moderated
    Nov 19, 2012 12:39 AM   in reply to anna resnikowa

    Can you please update if linking a FrameMaker book and updating is crashing also for sample books installed by FrameMaker or trya smaller book and see if it works.

     

     

    Linking by far is better option that importing and you need not reconfigure everything from scratch

     

    hope this will help

    Ashish

     
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  • Currently Being Moderated
    Nov 19, 2012 3:39 AM   in reply to anna resnikowa

    Thanks for the update Anna.

     

     

    Can you please update if you are able to open the book in FrameMaker properly and save it as pdf or other file formats from within FrameMaker without any error.

     

    Please make sure that all the references and links are updated in FramMaker book and documents before you Link/Import them in RoboHelp.

     

    if you have any specific very large document in the book try linking it directly and see if it works, if the largest document works individually then the book should work as well, check the memeory in the task manager for both RoboHelp and FrameMaker and observe that it is not very high on updating the links.

     

    Ashish

     
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  • Currently Being Moderated
    Nov 19, 2012 4:51 AM   in reply to anna resnikowa

    HI Anna,

      Can you please elaborate what do you mean by shared files in the FrameMaker book?

     

    Try reducing the number of documents per book and link them indivudally and check if it works?

     

    Ashish

     
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  • Currently Being Moderated
    Nov 19, 2012 5:33 AM   in reply to anna resnikowa

    Is it a hierarichle book ?

     

    open the book in frameMaker and try saving it as Book with Fm componenets and import/Link that book instead, if it doesnt works then please share witha me a small sample zipped over ashishchandra.gupta@gmail.com

     

    Ashish

     
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  • Currently Being Moderated
    Nov 19, 2012 6:44 AM   in reply to Peter Grainge

    Sorry Peter, I should have qualified my answer – yes, it’s faster if all your content is in your FM books and you’re only using RH to create the help output.

     
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  • Currently Being Moderated
    Nov 19, 2012 11:24 PM   in reply to anna resnikowa

    Hi Anna,

     

    I work for RoboHelp team. Thanks for sharing the file.

     

    I am unable to open the files as it is missing. Please share following files:-

     

    1) Y:\_Workspace\UG_Flighdeck_KR\UG_FD_KRONOS(null)2.fm

    2) Y:\_Workspace\UG_Flighdeck_KR\topics\krfd_about_KRONOS.fm

    3) Y:\_Workspace\UG_Flighdeck_KR\topics\krfd_payment.fm

    4) Y:\_Workspace\UG_shared\fd_reference_shared.fm

     

    I think all the above files are present on mapped drive. Please confirm.

     

    You can share the files with mdsameer87@gmail.com

     

    -Sameer

     
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